Cool Box Portable Storage Reviews 895

I appreciated all the help that I received from Cool Box employees - Kerry, Ty, and Lee.
They really seem to care about their job and they never got upset or acted irritated about the many request I made. Honestly, I would be annoyed by myself! But, they were nothing less from prompt, kind, and resourceful!
When I noticed a billing discrepancy (not their fault, it was probably their systems) they helped me out immediately.
Not many people in the customer service industry actually have customer service skills, so hats off to these guys!

On time delivery and pickup.

Much better entry door system vs POD'S

Did I mention lower price $$ too?

Ditch your POD, Get a Cool Box

My wife and I were very disappointed in the services we received. Our credit card was compromised by one their employees and they never compensated for their mistakes. We will not use them in the near future!

They will work with you! Didn’t feel like calling into a big call center. Prices were great and all logistics went as planned.

Coolbox was great to work with. Customer service reps were very helpful and we had our Coolboxes picked up and delivered with no problems. Contents were in perfect condition after storing for over a year. Highly recommend.

Great!!!!!!!!!!!!!!!!!!

Easy, they come in, drop it off. When you're done, they pick it up. No upcharges, no sales, just service.

The staff was helpful and patient to deal with. We had to change our pick up date multiple times, and they took everything in stride. Thank You for the help

Their boxes were clean, dry and very secure using their locks. They met all of their time of delivery and pickup times and were excellent with their accounting and documentation. I recommend them without hesitation.

Have used them for years at The UPS Store during the holiday season. Very professional, efficient and nice. Highly recommend Cool Box Store.

Very easy to work with. Flexible when I changed the pick up date. Quick response when city permit required insurance information. Pick up and delivery were on time. Pleasant driver. Proffessional, patient Office staff 😀 Highly recommend.

Wanted to take the time to share that renting from Cool Box was very organized, friendly, professional and most importantly fit our budget. For example, most rental places want a monthly rental. Cool Box offered a two week rental. This was perfect for us. We just need to move items from our small office for carpet removal and needed a secure place for a week or two. Cool Box Portable storage made it very manageable. Thank you. We had a successful move and with no effort with little worry.

Delivered on time and placed in the designated space. Removed in a timely manner. Clean unit; adequate storage space

RAT INFESTATION - DO NOT RENT HERE!

I left my things in a pod for 1.5 years. They returned it to me 5 hours late and the unit was full of rat poo. As I dug deeper, every single box had rat nests and rat poo and urine on everything! Everything was ruined. My couch, bed, all of my clothes, all of my dishes and pots and pans were covered in rat urine and droppings. My clothes had been eaten and turned into nests. Everything gone!! Then I file an insurance claim with the insurance they offered. But they failed to point out that the rat infestation which other customers have complained about is NOT COVERED WITH INSURANCE! There is a maximum coverage of $750. So I lost over $13,000+ worth of my things (not to mention the things not replaceable) and after jerking me around for 3 MONTHS they offered me $750!! It's insulting!

This place is a total scam! They store these pods OUTSIDE, exposed to the elements and rodents. And then exclude water, mold and rodents from the insurance (which are all of the things that can go wrong with your pod).

I REPEAT, DO NOT RENT FROM THESE PEOPLE! DON'T DEAL WITH WHAT I AM DEALING WITH. I LOST EVERYTHING I OWN!!!

Communication was great! Response was awesome!! Very pleased.

Besides having to call coolbox back and have box rotated due to person dropped the box off backwards... Things were great.

Cool box was a very helpful experience. Saved us thousands of dollars by allowing us to move ourselves.

Cool box worked out great for our business remodel. I needed to free up floor space in our salon (Forever Beauty Hair and Nails, Milpitas, CA) and be able to receive new items for the remodel. This enabled me to continue operating the salon with minimal down time. The storage had ample space and stayed remarkably cool, which helped keep beauty supplies from overheating in the middle of the summer. Overall, I am 110% satisfied and highly recommend Cool Box.

Customer service was helpful. Drivers and deliveries were on time. None of our storage items were damaged in transit.