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Review summary

Based on reviews, created with AI

Most reviewers were unhappy with their experience overall. Many people were dissatisfied with the product, specifically noting a discrepancy between the advertised product type and the received product, and issues with the clarity of this information. Customers also found the website's description of the product type to be unclear. Some people were dissatisfied with the refund process, reporting that the company has a strict no-refund policy, which caused issues when the product received did not meet expectations. However, some reviewers were happy with the customer service, describing it as helpful, friendly, and responsive, with some even receiving assistance with their orders and refunds.

What people talk about most

Product

Consumers express strong dissatisfaction with the product, primarily due to misleading advertising. Many... See more

Website

People report negative experiences with the website, frequently describing it as a scam. Many customers were... See more

Customer service

Users describe ambiguous interactions with customer service. Some customers praise the support as... See more

Refund

Customers express significant dissatisfaction with the refund process. Many reviewers report that refunds are... See more

Service

Customers consistently note ambiguous experiences with service. While some reviewers praise the fast,... See more

Based on these reviews

Rated 4 out of 5 stars

I thought it was a digital key but it was an account. It's fine with me I guess but they should write it down somewhere. I got the game in a few minutes even if the activation is kinda painful to do.

Rated 4 out of 5 stars

They are very good at dealing and responding directly and do a great job, but lose a star because they need a relatively long time.

Rated 4 out of 5 stars

Redeeming the code of my game took long but online chat was always available to help me. Good overall experience

Rated 4 out of 5 stars

Good site. It would help if the site provide some picture. To make it easier to understand the steps to follow to get the the game.


Company details

  1. Video Game Store

Written by the company

Digital store selling cheap downloadable console games with focus on Nintendo and PlayStation


Contact info

2.7

Poor

TrustScore 2.5 out of 5

239 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Do not use - dodgy company

I've never encountered this before - my 10-year-old son asked me to download a game for him with some birthday money. The download instructions were long and complicated and the only way to proceed was to allow an unknown user access to a new Nintendo account linked to my son's Switch. That step was not made clear before money changed hands. Obviously I'm not going to give a stranger's Nintendo account access to my child's Switch. Then came the predictable but still very aggravating response that they have a strict no-refund policy. It isn't hard to see why, they'd be bankrupt. Avoid at all costs.

April 25, 2025
Unprompted review
Rated 1 out of 5 stars

Scam !!!!

Scam !!!!! Payed for an online game code and didn’t receive trying to make me create a new account and login to someone else’s refusing to refund so I am speaking with bank currently !

April 20, 2025
Unprompted review
Rated 3 out of 5 stars

Game ACCOUNTS !

Be advised that it‘s Game ACCOUNTS that GetAGame is selling. Not keys.

Getting a refund is likely not possible.

April 18, 2025
Unprompted review
Rated 5 out of 5 stars

HIGHLY RECOMMENDED 💯

Everything was very smooth from beginning to end. Any kind of troubleshooting that was needed, they are readily available and there is minimal to no wait time to get in contact with an agent via the chat option. I highly recommend them as they have great service, and unbeatable prices.!

April 15, 2025
Unprompted review
Rated 1 out of 5 stars

These motherf€(&%{# sell account…

These motherf€(&%{# sell account details that have the game installed, you basically just pay for gamesharing. Run away from this shitty ass scam website!!!!! There are mutch better alternatives! There is absolutely no where info to be found that they sell account details to get a game!!!! Anywhere on this website.
Reporting this to the police for investigation

April 12, 2025
Unprompted review
Rated 1 out of 5 stars

Robbery

Robbery. They sell access to their accounts. No real product... no refunding possible!!

April 5, 2025
Unprompted review
Rated 5 out of 5 stars

Great digital purchase!

The customer service was quick and great! My only issue was that it wasn't obviously advertised as an account, rather than for an individual access code. Otherwise everything was swift and intuitive, and the game works perfectly!

April 5, 2025
Unprompted review
Rated 2 out of 5 stars

Don't trust this Site!!!!

So first off let me explain! that there customer service sucks! I got 3 games but in accounts but at any time that person deletes there Nintendo account I will lose 60 bucks, Secondly there company guilt trips you to thinking your wrong and gaslights you! They will use excuses by saying it's in the process and you will wait for 3 days until you get to point where u are like it not coming and flag for fraud which then will get your Nintendo switch Ban for online access!! I'm pretty sure a bunch of Indians that own this company the way it is operated cause it definitely is a scam any 5 star review is a bot! Don't waste your money cause they gave me a refund but I'm pretty sure it's not coming! Also I have no online access anymore and was told by Nintendo themselves they couldn't do anything about it!

April 3, 2025
Unprompted review
Rated 1 out of 5 stars

Scam!!!

A load of rubbish. Went through all there crazy steps but at the end there was no game. 100% scam.

March 27, 2025
Unprompted review
Rated 1 out of 5 stars

Dont buy there

Dont buy there, mostly no Codes, Account resell... Support using excuses when something is wrong. No refund since almost a month.

March 21, 2025
Unprompted review
Rated 1 out of 5 stars

Scam !!

Scam !!! 100% scam, they don't even respect their sales conditions.
Their customer service agent plays with words in order to always be right, once they don't know what to say they don't hesitate to automatically redirect you to a bot.

THESE ARE NOT KEYS BUT NINTENDO SWITCH ACCOUNTS, at no time is this written on the product description or on the general conditions of sale.

March 10, 2025
Unprompted review
Rated 4 out of 5 stars

I will give it a 4 star because how…

I will give it a 4 star because how ugly it is to get the game making a new account is fine because I can still use my main one but looking for all the codes and etc is annoying I’m a real person no cap and I did get the game but the wait is long because you have to look in your email go to redeem and a page will popup I forgot how I got to that point but it was very annoying and long to find it out I thought they took my money but it turns out they didn’t

March 4, 2025
Unprompted review

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