Company breaching UK Consumer…
Company breaching UK Consumer Regulations.
This is an appalling quality product, shipped direct from China despite the company listing a UK-based PO Box on their website. The company used to operate under the website 'airbrush-uk.co' - I suggest you look at a Trustpilot reviews for that.
Emailed to cancel the transaction just over 2 hours after ordering. Cancellation was refused. Product arrived about a week later. Emailed them the same day to arrange a return due to change of mind. The company state they will only accept returns in the event the product is broken.
UK Distance Selling Regulation stipulate a buyer has 14 days in which they can cancel and return an order for any reason, including change of mind. This company are clearly in breach of the law but do not care since they are based abroad and selling poor quality products for a high price.
We have emailed them twice citing the relevant legislation and demanded a return address, but all they will offer is 20% discount.
We have had no other option than to pursue a charge-back through the bank.
Do not buy from this company.








