Buyer beware. Total scam. Not a legitimate company. I had to contact my bank to fight the charge. I successfully disputed the payment. Do not purchase from this "company". There are a ton o... See more
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Easy to use kids loved it aged 5 and 8 Purchased the Easter edition of aqua fairy squishie maker Only down side is I wish they didn’t have to keep going back in the water to stay hydrated as i... See more
Be careful at checkout it looks like Aus dollars and there is nowhere to change it so you actually don’t know what currency your paying until it debits your account for more that it is on the website.... See more
Company replied
Product is amazing! I use it with children of a variety of ages and abilities and they have all loved creating with it. The website can be a bit of a pain to navigate to find all the products they off... See more
Company replied
Company details
Written by the company
At Aqua Fairy we make memories magical and unforgettable! Transform screen time into active play with Aqua Fairy 3D gel toy-making. Watch your child's creativity come alive as they sculpt, paint, and create a magical world! Aqua Fairy - where creativity knows no bounds.
Contact info
2.9
Average
63 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
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I ordered Aquafairy on Dec 11th, A MONTH AGO
I ordered Aqua Fairy on Dec. 11th for a Christmas gift that I've never received. The tracking says it's been sitting at a shipping facility since Dec. 20th with no updates since. It's now January 9th--a month after I ordered. I've emailed Aqua Fairy several times with only one initial reply apologizing that it's late. It's been a month and I want a refund but can't get any reply from their customer service. I will be contesting the charge with my credit card company for sure. This company is ridiculous
January 9, 2025
Unprompted review
Reply from Aqua Fairy
Hello Kim,
We sincerely apologize for the delay and frustration you have experienced with your order. This is absolutely not the level of service we aim to provide, and we deeply regret any inconvenience caused, especially during the holiday season.
We understand how upsetting it is to wait this long for your package, and we take full responsibility for ensuring a resolution. Shipping delays, particularly during the busy holiday period, were unfortunately beyond our control, but that does not excuse the lack of updates and response. We truly appreciate your patience and feedback.
We want to make this right for you immediately. Please email us at info@getaquafairy.com with a reference to this review, and we will arrange either a refund or another resolution that works best for you. Your satisfaction is our priority, and we are committed to improving our service based on valuable customer feedback like yours.
Once again, we deeply regret this experience and appreciate the opportunity to make it right.
Sincerely,
Caroline
Aqua Fairy Team
info@getaquafairy.com
What’s an other waste of money I…
W what’s an other waste of money I bought their products for $150 bought two of them and then bought the pen for extra $25 or so my cousin’s and my kids were sorely disappointed the molds are way too thin and it never actually forms any of the animals it’s flimsy. It looks terrible no matter how thick we made the mold. Don’t buy trust me I complained they didn’t respond. They didn’t give any money back. Nothing the service is also terrible to nonexistence. Don’t waste your money. Like I did!
December 24, 2024
Unprompted review
Reply from Aqua Fairy
Hello there,
Thank you for sharing your feedback, and we are deeply sorry to hear about your disappointing experience with our products and services. Your frustration is completely understandable, and we sincerely apologize for not meeting your expectations.
We take your concerns seriously, and we’re constantly working to improve the quality of our products and the responsiveness of our customer support team. It’s disheartening to know that the molds did not perform as intended and that your children and cousins were let down.
To make things right, we could offer you an Aqua Fairy kit free of charge. Alongside, we could also help and guide you through the creation process if you share more details with us. Please reach out to us directly at info@getaquafairy.com, referencing your TrustPilot review, and we’ll arrange this for you. Your feedback will also be shared with our team to address the issues you’ve mentioned and to prevent similar situations in the future.
We truly value your input and hope to restore your trust in us. Thank you for giving us the opportunity to improve.
Sincerely,
Caroline
Aqua Fairy Team
info@getaquafairy.com
Kids had fun
December 16, 2024
Unprompted review
Reply from Aqua Fairy
Hello Ben,
Thank you for your feedback! We're so glad to hear the kids had fun with the kit—that's exactly what we hope for! If there's anything we can do to improve your experience or make the activity even more enjoyable, feel free to let us know.
We appreciate your support!
Best regards,
Caroline
Aqua Fairy Team
info@getaquafairy.com
Fun for kids of multiple ages and great…
Fun for kids of multiple ages and great quality/quantity of toys made. This kept the kids busy for hours!
November 29, 2024
Unprompted review
Reply from Aqua Fairy
Hello Megan!
Thank you so much for your kind feedback. We’re thrilled to hear the kids had hours of fun—bringing creative joy to all ages is exactly what AquaFairy is all about.
Thank you for choosing us! 🌟
Sincerely,
Caroline
Aqua Fairy Team
info@getaquafairy.com
TERRIBLE CUSTOMER SERVICE!
TERRIBLE CUSTOMER SERVICE!! I am trying to return the product but they will not answer my messages. I have emailed them 10+ times, messaged through Facebook, commented on Facebook posts tagging them, etc. I received one response originally saying they couldn’t even find my order number which was the order number they provided me! And ever since then they have not responded. Completely unacceptable and so extremely frustrating!!!!!
January 1, 2025
Unprompted review
Reply from Aqua Fairy
Hello Sarah,
We deeply apologize for the inconvenience and frustration you’ve experienced with our customer service and return process. Your concerns are very important to us, and we sincerely regret falling short of your expectations.
We are absolutely willing to assist you in resolving this issue, whether by covering the return expenses or arranging a replacement. Please know that we are investigating the delays and communication issues with our support team to ensure this does not happen in the future.
While it typically takes some time to process returns and verify with our warehouse, the level of difficulty you’ve encountered is unacceptable, and we are committed to making things right. Once we receive and confirm the returned parcel, we will promptly process your refund or replacement as per your preference.
To expedite this resolution, please email us directly at info@getaquafairy.com, referencing your Trustpilot review, and include your order details. We’re a small business striving to provide the best customer experience possible, and we truly appreciate your patience as we work to resolve this matter.
Thank you for giving us the opportunity to address this, and we hope to regain your trust.
Sincerely,
Caroline
Aqua Fairy Team
info@getaquafairy.com
My granddaughter loved this gift we…
My granddaughter loved this gift we made so many.
May need refills very soon.
Great product!
Highly recommend this 😉
December 25, 2024
Unprompted review
Reply from Aqua Fairy
Hello LeeAnne,
Thank you so much for your kind feedback! We’re thrilled to hear that your granddaughter loved the gift and that you had such a great time making so many creations. 😊
If you need refills, you can easily find our REFILL Kit at our online store here: https://getaquafairy.com/pages/refill-c.
Thank you for letting us brighten your day!
Best regards,
Caroline
Aqua Fairy Team
info@getaquafairy.com
My rating is a negative 10 (now 2 stars)
Update: I did end up receiving my order early January. Things this company needs to work on: prompt communication, improved order tracking, not falsely advertising about shipping times on website, and allow comments on social media advertising. These things can really make or break a company. Please do better. I’m receiving a lot of service recovery emails (now) but I can’t help but wonder if it’s only because of my negative review.
My rating is a negative 10! Ordered early Dec and still haven’t received any information on my order. This company is a scam and should be avoided at all costs. False information on their website stating the product will shop in 3-5 days. The first red flag should have been the fact that you can’t leave comments on their many advertisements on social media. This company should be ashamed and get shut down. I’ll be contesting the amount w my credit card company.
December 26, 2024
Unprompted review
Reply from Aqua Fairy
Hello Jennifer,
Thank you for taking the time to share your feedback. We are deeply sorry for the challenges you faced, and we truly regret the frustration caused by delays, miscommunication, and other shortcomings in your experience with us. Your concerns about communication, shipping transparency, and social media engagement are valid, and we are actively working on these areas to ensure no one else encounters a similar experience.
We acknowledge that our team fell short, and while we’ve been striving to improve, we understand that this doesn’t change your initial experience.
We're open to helping you in any way possible. Feel free to email us directly at info@getaquafairy.com, referencing your Trustpilot review. We’re a small business, and feedback like yours is invaluable as we continue to improve and grow.
Thank you again for holding us accountable and giving us the opportunity to do better.
Sincerely,
Caroline
Aqua Fairy Team
info@getaquafairy.com
Fell apart
Fell apart. These didn't work at all for us just a bunch of broken pieces 😞 disappointed. Yes we read directions
December 25, 2024
Unprompted review
Reply from Aqua Fairy
Hello Rona,
We deeply apologize for the disappointment you’ve experienced, and we truly appreciate your feedback. We’re saddened to hear that the kit didn’t work as expected despite following the directions.
While we strive for quality in our customer service and our products, we can also help with the process guidance. We understand that sometimes things don’t go as expected. Please feel free to reach out to us via email and we’ll be more than happy to assist you further and guide you through the process.
We’re always here to help!
Thank you for your patience,
Caroline
Aqua Fairy Team
info@getaquafairy.com
Excellent product
I bought these for my six and a half year old daughter and they're amazing. Fast to make and fun to play with! Easy clean up and hours of entertainment 😀
December 14, 2024
Unprompted review
Reply from Aqua Fairy
Hello Kathryn,
Thank you so much for your wonderful feedback! We’re thrilled to hear that your daughter had such an amazing time with our kit. It’s great to know that it brought fun, easy cleanup, and hours of entertainment.
Thank you for letting Aqua Fairy be a part of your day! 😊
Sincerely,
Caroline
Aqua Fairy Team
info@getaquafairy.com
Misleading shipping date
I just received an email saying instead of being delivered by December 18th, it might be shipped by January 17th. I’m so disappointed I cannot give them to my grandchildren for Christmas.
December 18, 2024
Unprompted review
Reply from Aqua Fairy
Hello Debbie,
We deeply apologize for the disappointment caused by the shipping delay. Our fulfillment team has been working most tirelessly during the holiday period, but we regret that we did not meet your expectations in this instance.
We never intend for such delays to occur, and we understand how important it is for gifts to arrive on time, especially for the holidays. Our business is small, legitimate, and dedicated to ensuring the best customer experience.
Please feel free to reach out to us via email with a reference to this TrustPilot review, and we’ll do our best to assist you further and accommodate your needs.
Thank you for your patience,
Caroline
Aqua Fairy Team
info@getaquafairy.com
Terrible company
I don’t usually leave reviews but I am annoyed with this so I have too
I purchased the Christmas set and regular set in early November. I waited until December 7 and sent an email wondering if there was a tracking number provided so I could see where my order was. The response I got was “they still haven’t filled my order “ for some reason and didn’t know why. They asked me to be patient to see if they could come up with a way to get me my product before Christmas. I waited a few days with no response so I emailed again, and ended up emailing 3 more times before they finally responded on December 13th. They said that they couldn’t come up with a way to get the product to by Christmas, so they were going to refund my money……but for some reason it had to go through a process that might take a few weeks before it get it back. It only took them a couple minutes to take the money out of my account.
You would think the logical solution would have been to express ship the product to me as they are the ones that forgot about filling my order for over a month.
Anyway, poor customer service , poor communication, and unreliable service
December 12, 2024
Unprompted review
Reply from Aqua Fairy
Hello,
We sincerely apologize for the delays and communication issues you experienced. Thank you for taking the time to share your feedback. The holiday season has certainly been challenging for our team, but we remain committed to providing the best support we can. We deeply regret the frustration caused by the delay in fulfilling your order.
Refunds are typically processed manually, which can sometimes take longer, especially during such a busy period. We certainly didn’t intend for you to experience this inconvenience, and we are working to improve our processes to avoid this in the future.
Our business is small, legitimate, and dedicated to ensuring the best customer experience. We would love to learn more about what specifically dissatisfied you so we can resolve any remaining concerns. Please feel free to reach out to us via email with a reference to this TrustPilot review, and we’ll be happy to assist you further.
Thank you for your patience,
Caroline
Aqua Fairy Team
info@getaquafairy.com
Money first
Went on the website, ordered the product. 2mins later the money was taken from my account. 2 days later have not gotten an email with a confirmation on my order. Trying to contact them but they are unable to help me without an order number. Scam...
November 28, 2024
Unprompted review
Reply from Aqua Fairy
Hi there,
We deeply apologize for the inconvenience you’ve experienced, and thank you for sharing your feedback. We completely understand the frustration this situation has caused. Please know that the confirmation emails are typically sent when your order is fulfilled and ready for shipment, which may take a couple of days.
I can see that our team assisted you promptly and provided the details of your order. According to our records, your order was successfully delivered on December 12th. We are not trying to deceive anyone —our business is small, legitimate, and committed to providing excellent service and fun experiences for our customers.
We would love to learn more about what specifically dissatisfied you so we can resolve any remaining concerns. Please feel free to reach out to us via email with a reference to this TrustPilot review, and we’ll be happy to assist you further.
Thank you for your patience,
Caroline
Aqua Fairy Team
info@getaquafairy.com
NEVER RECEIVED ITEM
NEVER RECEIVED ITEM - I ordered Halloween and Original Kit bundle on 10/13/24. Item wasn't shipped and it was nearing. Halloween Contacted company. They apologized and comped a refill kit. Promised delivery before Halloween. On Nov. 2, received comped refill kit (NOT THE HALLOWEEN AND ORIGINAL KIT BUNDLE). Contacted company again. They said it was shipped and provided the tracking for the comped refill. I sent photos and documentation of what I had received (just the refill kit). They ignored my email and had the nerve to send a customer satisfaction survey. This company STILL HAS MY MONEY AND I HAVE NOT RECEIVED the PRODUCT.
November 2, 2024
Unprompted review
Reply from Aqua Fairy
Hello Joanna,
We deeply apologize for the frustration you've experienced, and thank you for sharing your feedback. We take these matters very seriously and are committed to preventing similar issues in the future. We understand how unfair this situation is, and we truly value our customers.
There seems to have been some confusion within our team, and we're sorry for the inconvenience this has caused. We want to make this right and are more than willing to provide a full refund for the lost packages. This type of issue is very rare, and we're working hard to ensure it doesn't happen again.
Please reach out to us via email with a reference to this TrustPilot review, and we’ll assist you further.
Thank you for your patience,
Caroline
Aqua Fairy Team
info@getaquafairy.com
Product is amazing
Product is amazing! I use it with children of a variety of ages and abilities and they have all loved creating with it. The website can be a bit of a pain to navigate to find all the products they offer. Customer service is very proactive via email but I have never had a need to use their services but it's nice that they check in and let you know how to reach out to them if need be.
November 27, 2024
Unprompted review
Reply from Aqua Fairy
Hello Jade,
Thank you so much for your kind feedback! We are thrilled to hear that you and the children have enjoyed the kit and that it has sparked creativity across a variety of ages and abilities. We appreciate your understanding regarding the website, and rest assured, we are constantly working to improve the navigation and user experience.
It's great to know that our customer service has been proactive, and we’re always here to assist if you ever need help in the future.
Thank you again for choosing Aqua Fairy!
Caroline
Aqua Fairy Team
info@getaquafairy.com
WARNING DO NOT PURCHASE!!!!
If I could give zero or a negative number I would. This product is absolute GARBAGE. I purchased 2 different boxes. My kids and I tried the Halloween one twice as the mixture was not working as it said. After over 24 hours in the water some of them were still liquid. I have been trying to return the unopened box for almost a month and just useless responses. NO I DO NOT WANT A $6.00 refund to keep it. The 2 packages cost be $145CAD with the exchange, HUGE REGRET. My last email was send me a return label and refund me when it arrives. This morning I got a message to send it to China on my own dime. I am so frustrated and disappointed in this product and company. Definitely not a US company like they appear to be. DO NOT BUY WHATEVER YOU DO!
November 25, 2024
Unprompted review
Reply from Aqua Fairy
Hello Lindsay,
We are truly sorry to hear about your experience, and we completely understand your frustration. We sincerely apologize for the inconvenience you’ve encountered with the product and the return process.
We’re more than willing to assist you by covering the return expenses or offering a replacement. We want to make this right and ensure your concerns are addressed. Please know that your feedback is very valuable to us, and we will review this situation with our customer support team to prevent similar issues moving forward.
We strive for a smooth and hassle-free return process, and we regret that this was not your experience. Once the returned parcel is received and inspected, we can then process the refund promptly. We truly appreciate your patience in this matter.
For further assistance, please contact us at info@getaquafairy.com with a reference to this TrustPilot review, and we’ll resolve this as quickly as possible.
We are aiming to provide the best customer experience and truly value your feedback.
Sincerely,
Caroline
Aqua Fairy Team
info@getaquafairy.com
My kid loves this so much
My kid loves this so much! It’s great for family time and no screen time. We look forward to gifting these to family and friends.
November 4, 2024
Unprompted review
Reply from Aqua Fairy
Hello Brandy,
Thank you so much for your kind words! We're thrilled to hear that your kid loves the kit and that it's helping create wonderful family moments. It's truly heartwarming to know that you're considering gifting these to family and friends. We appreciate your support and hope it continues to bring joy to your loved ones!
Kind regards,
Caroline
AquaFairy Team
DO NOT ORDER FROM THIS COMPANY
DO NOT ORDER FROM THIS COMPANY
I have sent multiple messages on their Facebook and an email and they have not responded in well over a week. Firstly, this item ships from China. You can order similar kits from Amazon with 2 day free shipping. I ordered this when it was guarantee to come by Halloween, one of the items is a Halloween themed kit. Kit has been lost in shipping and I have gotten ZERO response from the company. I want actual communication with someone. I am going to research who this “Caroline” person is and see if I can reach out to them. Apparently they are the cofounder of the company. I honestly think this is a China based company using a made-up American person as their face.
November 2, 2024
Unprompted review
Reply from Aqua Fairy
Hello Kristine,
We deeply apologize for the experience you’ve had. Thank you for your feedback, as it helps us improve. We are a legitimate small business and are not trying to deceive anyone. We will address your concerns with our customer service team to prevent such issues moving forward.
We genuinely want to resolve this situation for you. I see our team had already arranged a replacement for you which was delivered on November 20th. Would be kind if you could confirm this. Nevertheless we’re happy help you out in any way. Please reach out to us at info@getaquafairy.com with a reference to this TrustPilot review, and we’ll take immediate action.
As a small business, we are committed to providing the best customer experience possible, and we’re eager to make things right for you.
Sincerely,
Caroline
Aqua Fairy Team
info@getaquafairy.com
Bad customer service. Buggy website.
I placed an order for an Aquafairy kit for a friend and sent it to the US. I placed another order for another kit for my son to be sent to Switzerland but the website automatically updated my previous order instead of offering the option to add the shipping address etc the regular workflow for purchases. I wrote to Aquafairy customer service and I received a reply saying things will be remedied immediately. They were not! My son never received his kit and the company stopped replying.
October 24, 2024
Unprompted review
Reply from Aqua Fairy
Hello Anca,
We deeply apologize for your experience. We strive to continuously improve both our website functionality and our customer service, and we are truly sorry for the inconvenience caused. It seems our team tried their best to address your concerns, but we clearly fell short, and for that, we sincerely apologize.
We’d like to make it right by arranging an Aqua Fairy kit free of charge for your son. Please email us at info@getaquafairy.com with a reference to this Trustpilot review so we can assist you further.
We are a small business dedicated to providing the best customer experience possible and truly value your feedback.
Sincerely,
Caroline
Aqua Fairy Team
info@getaquafairy.com
A positive fun activity
The grandkids loved creating them. Then when they puff up they were ecstatic. A wonderful hour of play.
October 27, 2024
Unprompted review
Reply from Aqua Fairy
Hello Elaine,
Thank you so much for sharing your experience! We're so glad to hear that your grandkids loved creating the kits and had such a fun time watching them puff up. It sounds like a wonderful hour of play! We truly appreciate your feedback and are so happy our product could bring such joy to your family.
Best regards,
Caroline
AquaFairy Team
Be careful check the currency
Be careful at checkout it looks like Aus dollars and there is nowhere to change it so you actually don’t know what currency your paying until it debits your account for more that it is on the website. It should be clear what currency your paying with
October 3, 2024
Unprompted review
Reply from Aqua Fairy
Hello Heather,
Thank you very much for your feedback. We sincerely appreciate you bringing this to our attention. Your comments are valuable and will be taken into account as we work to improve our checkout process.
We’re a small business willing to provide the best customer service possible.
Thank you for helping us in our development.
Sincerely,
Caroline
Aqua Fairy Team
info@getaquafairy.com
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