Buyer beware. Total scam. Not a legitimate company. I had to contact my bank to fight the charge. I successfully disputed the payment. Do not purchase from this "company". There are a ton o... See more
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Easy to use kids loved it aged 5 and 8 Purchased the Easter edition of aqua fairy squishie maker Only down side is I wish they didn’t have to keep going back in the water to stay hydrated as i... See more
Be careful at checkout it looks like Aus dollars and there is nowhere to change it so you actually don’t know what currency your paying until it debits your account for more that it is on the website.... See more
Company replied
Product is amazing! I use it with children of a variety of ages and abilities and they have all loved creating with it. The website can be a bit of a pain to navigate to find all the products they off... See more
Company replied
Company details
Written by the company
At Aqua Fairy we make memories magical and unforgettable! Transform screen time into active play with Aqua Fairy 3D gel toy-making. Watch your child's creativity come alive as they sculpt, paint, and create a magical world! Aqua Fairy - where creativity knows no bounds.
Contact info
2.9
Average
63 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My grandkids loved their squishies!
October 1, 2024
Unprompted review
Reply from Aqua Fairy
Hello Vivian,
Thank you so much for your kind feedback! We're thrilled to hear that your grandkids loved their squishies. It's great to know they had fun with them, and we hope they continue to enjoy playing with them!
Best regards,
Caroline
AquaFairy Team
I ordered one for my granddaughter and…
I ordered one for my granddaughter and accidentally clicked the pop up that offered an additional kit at a reduced price. I reached out to Aqua Fairy immediately but didn't get a response for 2 days. They responded that the item has already been processed and asked "if I was sure I didn't want to keep the second kit." After a few back and forth emails about returning the item, I got an email with a address in China to return it to at my own expense. I have never experienced this as most companies are reputable and have a reasonable return policy.
September 20, 2024
Unprompted review
Reply from Aqua Fairy
Hi there,
I'm really sorry about this situation.
We're willing to help you in this case and provide a full refund for the second package or cover the return expenses. Please email us back with a reference to this TrustPilot review.
info@getaquafairy.com
We’re a small business willing to provide the best customer experience possible.
Sincerely,
Caroline
Aqua Fairy Team
info@getaquafairy.com
My 6 and 4 yr old grand daughter loved…
My 6 and 4 yr old grand daughter loved making them they had so much fun. They loved watching them get big. They are so easy to do.
August 14, 2024
Unprompted review
Reply from Aqua Fairy
Hi Rose,
Thank you very much for such a kind review! I’m super happy that your granddaughters loved our product!
Warm regards,
Caroline
Aqua Fairy Team
Perfect gift!
My babies got aqua fairy for their birthday and fell in love! This is all they wish to do once getting home from school. Will definitely purchase more!
August 26, 2024
Unprompted review
Reply from Aqua Fairy
Hi Connie,
Thank you very much for such a kind review!
Warm regards,
Caroline
Aqua Fairy Team
I ordered Aqua Fairy for our family…
I ordered Aqua Fairy for our family reunion and my Grandkids were so enthralled! They couldn't get enough of them! Even Ages 4to 13! So awesome!
July 23, 2024
Unprompted review
Reply from Aqua Fairy
Hi Nana,
Thank you very much for such a kind review!
Warm regards,
Caroline
Aqua Fairy Team
A fun afternoon
My 7 year old a granddaughter and her 5 year old friend had a great time with this. After making molds, the fun devolved into making “spaghetti “and throwing it at each other. It was a fun afternoon.
August 5, 2024
Unprompted review
Reply from Aqua Fairy
Hi Deb,
Thank you very much for such a kind review! It's great to hear that your granddaughter and her friend had so much fun with Aqua Fairy!
Warm regards,
Aqua Fairy Team
So much fun!!!!!!
Got this as a fun activity to do with my 8 year old son. He loved it so much. Even my husband got in on the gun and we ended up playing with our new Squishies all night. They are still in a jar with water to show off to our visitors.
July 23, 2024
Unprompted review
Reply from Aqua Fairy
Hi Sonia,
Thank you very much for such a kind review! We’re super happy that your family had so much fun!
I wish you a lot more joy and creativity with your grandson!
Warm regards,
Aqua Fairy Team
Wonderful experience with my grandson
My grandson and l had the best time reading the instructions and spending over 2 hours making our creatures.The rest of the day was so much fun for him playing with the creature we made together . I have already ordered a second set of the squeeze bottles ! 😊
The best day !!
July 18, 2024
Unprompted review
Reply from Aqua Fairy
Hi Odete,
Thank you very much for such a kind review! We’re super happy that you and your grandson had a fantastic experience with our product.
I wish you a lot more joy and creativity with your grandson!
Warm regards,
Aqua Fairy Team
Engaging non screen fun!
Really fun and engaging activity that lasted over the course of a couple days until the kit was out.
My 7 and 4 year-old were able to do it all by themselves once he watched me do it a few times.
July 8, 2024
Unprompted review
Reply from Aqua Fairy
Hi Kristin,
Thank you very much for such a kind review! We’re super happy that your kids had an amazing experience with our product.
I wish you a lot more joy and creativity with your grandchildren!
Warm regards,
Aqua Fairy Team
My granddaughters loved making the…
My granddaughters loved making the potions!
July 3, 2024
Unprompted review
Reply from Aqua Fairy
Hi Jackie,
Thank you very much for such a kind review! I'm super happy that your granddaughters had a fantastic experience with our product.
I wish you a lot more joy and creativity with your grandchildren!
Warm regards,
Aqua Fairy Team
not received
I ordered on 6/26. It's July 15th and there is no shipping tracking and no response to my e-mail. My granddaughter's birthday is 7/21. ANy chance she'll get it on time?? Probably NOT.
EDIT: I got a reply and they were very helpful. I know my grand daughter will love this! Still hopeful it arrives in time.
July 13, 2024
Unprompted review
Reply from Aqua Fairy
Hello Ruth,
I'm really sorry about this situation.
We're willing to help you in this case and provide a full refund or replacement of the package, please reach out to us once again at:
info@getaquafairy.com
We’re a small business willing to provide the best customer experience possible.
Sincerely,
Aqua Fairy Team
info@getaquafairy.com
Loved this for my daughter
Loved this for my daughter. She brought it to our neighbors who have 2 little boys and they had a blast! I need to reorder!
July 13, 2024
Unprompted review
Reply from Aqua Fairy
Hi Christine,
Thank you very much for such a kind review! I’m super happy that your daughter and neighbor kids had a blast with squishy toys!
I wish you a lot more joy and creativity with your grandchildren!
Warm regards,
Aqua Fairy Team
My grandkids loved this
My grandkids loved this. We all had the best time creating these little squishes.
July 6, 2024
Unprompted review
Reply from Aqua Fairy
Hi Marion,
Thank you very much for such a kind review! We’re super happy that your grandchildren had an amazing experience with our product.
I wish you a lot more joy and creativity with your grandchildren!
Warm regards,
Aqua Fairy Team
My grandchildren had a blast
My grandchildren had a blast!
Their only complaint was that they dry up and shrink after a while. I’m definitely ordering a refill though. we loved it
June 29, 2024
Unprompted review
Reply from Aqua Fairy
Hi Denise,
Thank you very much for such a kind review! We’re super happy that your grandchildren had an amazing experience with our product.
I wish you a lot more joy and creativity with your grandchildren!
Warm regards,
Aqua Fairy Team
I was excited to experience this…
I was excited to experience this product over the Summer with my children. I ordered the beginning of June. Never received my package, I tracked it and my package ended up in NJ. Never provided that address. I have called customer service 3 times and emailed 4 times requesting a refund. I won't order from here again. Still waiting for a refund. Beware!!! Quick to take your money but if you have a problem you can't speak to anyone with a pulse and if you so happen to get someone with a pulse they are useless. Opened up a case with my financial institution. Don't waste your money, or your time.
June 28, 2024
Unprompted review
Reply from Aqua Fairy
Hello Madelene,
I'm really sorry about this situation.
We're willing to help you in this case and provide a full refund or replacement of the package, please reach out to us once again at:
info@getaquafairy.com
We’re a small business willing to provide the best customer experience possible.
Sincerely,
Aqua Fairy Team
info@getaquafairy.com
My review Delivery short....excellent product…
Delivery short....excellent product kids love it..
June 21, 2024
Unprompted review
Reply from Aqua Fairy
Hi Janet!
Thank you for your kind review! We’re super happy to hear that!
Warm regards,
Aqua Fairy Team
On-time Arrival
The product arrived on time to gift my great niece for her graduation from kindergarten.
June 20, 2024
Unprompted review
Reply from Aqua Fairy
Hi Harvey,
Thank you so much for your review! We're super happy about your experience with us!
Warm regards,
Caroline from Aqua Fairy Team
My granddaughter loves this
My granddaughter loves this! Great sensory calming!
June 25, 2024
Unprompted review
Reply from Aqua Fairy
Hi Gwen,
Thank you for your kind review! We're super happy to hear that!
Warm regards,
Aqua Fairy Team
Only comes with a few colors
Concept is great. Wish the kit came with more colors.
June 25, 2024
Unprompted review
Reply from Aqua Fairy
Hi Carrie,
Thank you for your kind review and provided feedback!
Recently, we started offering additional color gels and packets of calcium lactate separately.
If you would like to get additional colors gels, please reach out to us at:
info@getaquafairy.com
Warm regards,
Aqua Fairy Team
Bad review turned Good!
I started out with a bad review of this company as I never received my package. I contacted customer service 3 times and they told me to try to track down the lost package with the delivery company. I was upset and put up a negative review.
Since that time the CEO reached out and sent me a new package and upgraded me to Max. This is how customer service should be! Thank you for renewing my trust in service, there are not very many companies out there these days that will do this!
June 3, 2024
Unprompted review
Reply from Aqua Fairy
Hi Shannon,
I'm really sorry that you didn't receive your package, even after contacting the delivery provider.
Please reach out to us at info@getaquafairy.com
We can offer you a replacement for the lost package or a full refund. We’re a small business willing to provide the best customer experience possible.
We’ll be waiting for your reply!
Warm regards,
Caroline from Aqua Fairy Team
info@getaquafairy.com
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