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Review summary

Created with AI, based on recent reviews

Looking at 46 reviews, most reviewers were unhappy with their experience overall. Many customers reported significant issues with their orders, frequently stating that products were never received or experienced extremely long delivery times. Additionally, numerous people expressed dissatisfaction with the refund process, indicating difficulties in obtaining their money back even when products were returned or not delivered. Some people were dissatisfied with the product itself, questioning its quality and effectiveness, with some even questioning its authenticity or potency. There were also concerns about the product's origin, as many reviewers noted discrepancies between the advertised origin and the actual shipping location. Conversely, a small portion of people were satisfied with the product, finding it effective for energy and overall well-being, and appreciated its packaging.

What people talk about most

Product

Reviewers highlight ambiguous aspects of the product. Many customers express strong dissatisfaction, citing... See more

Order

Users describe negative interactions with order. Many customers report not receiving their orders, even after... See more

Refund

Consumers find refund experiences to be negative. Many report significant difficulties in obtaining refunds,... See more

Delivery service

People report negative experiences with delivery service. Many customers experienced significant delays, with... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I’d bought 5 bottles for a friend but she’s been advised by her GP not to take the product. I received the items on Monday so emailed Blue Nova immediately to let them know that I will be return... See more

Company replied

Rated 1 out of 5 stars

Took weeks to receive. In the meantime, I read cautions about this company. Days before it arrived, I requested to cancel my order. Was advised I could return it once it arrived. The day it arrived, I... See more

Company replied

Rated 1 out of 5 stars

Ordered in August 2025 and never received product. They claimed that there was an issue with the logistics company and tried to pass the buck to me to follow up. There latest excuse it that there paym... See more

Rated 1 out of 5 stars

Please stay away from them and don't buy anything. This company is a scam. They claim the product is made in the USA but they ship it from China. Secondly, if you don't pay attention when making purch... See more

Company replied


Company details

  1. Vitamin and Supplements Store

Written by the company

Fuel the Cell. Free the Mind.


Contact info

2.1

Poor

TrustScore 2 out of 5

36 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 92% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

This is not a Legitimate service

Ordered in August 2025 and never received product. They claimed that there was an issue with the logistics company and tried to pass the buck to me to follow up. There latest excuse it that there payment system has changed and they are unable to do a refund. I do not trust the company and would recommend avoiding them.

November 23, 2025
Unprompted review
Rated 1 out of 5 stars

Scammers

Scammers, dont send product and dont refund money, claim to be in the US however there is 5 of them in Morocco, Thailand and Philippines

November 12, 2025
Unprompted review
Bluenova logo

Reply from Bluenova

Hi there, I'm sorry to hear about your experience with our products. I would appreciate the opportunity to understand more about the specific issues you encountered so we can address them and ensure a better experience for you in the future.If you could contact us and give us your account details, it would be much appreciated. Thanks, Anna

Rated 1 out of 5 stars

Please stay away from them

Please stay away from them and don't buy anything. This company is a scam. They claim the product is made in the USA but they ship it from China. Secondly, if you don't pay attention when making purchases, the transaction will be marked as a subscription at checkout, and in a month they'll deduct the amount from your account again to buy another product. Pure cam, shame on you! :) Bluenova, shame on you.

October 8, 2025
Unprompted review
Bluenova logo

Reply from Bluenova

Hi there, I'm sorry to hear about your experience with our products. I would appreciate the opportunity to understand more about the specific issues you encountered so we can address them and ensure a better experience for you in the future.If you could contact us and give us your account details, it would be much appreciated. Thanks, Anna

Rated 1 out of 5 stars

Not genuine supplier

“Order #XXXX – placed [date]. Still no tracking after 14 days. Cancel & full refund NOW or I escalate to my bank.”

November 8, 2025
Unprompted review
Bluenova logo

Reply from Bluenova

Hi there, I'm sorry to hear about your experience with our products. I would appreciate the opportunity to understand more about the specific issues you encountered so we can address them and ensure a better experience for you in the future.If you could contact us and give us your account details, it would be much appreciated. Thanks, Anna

Rated 1 out of 5 stars

Blue Nova - Deceitful & Untrustworthy

I would award Blue Nova (BN) minus100 if I could because I have had the worst experience with this deceitful company. Summary of my experience: I'd purchased x5 50ml ampoules of Methylene Blue for a friend but had to return them as her GP had advised against it. I'd received the items circa 12 August 25. I emailed Blue Nova immediately after my friend had asked her GP for advice on the product on the same day of receipt of the items. Coincidentally another friend was going to China on 22 August 25 and offered to post the items (in the original parcel). She'd kindly inserted a note written in Chinese explaining reason for the return. It was confirmed that BN received the parcel on 30 August 2025. Since receiving the return items, they've been nothing short of being unscrupulous & deceitful i) offered 30% then 40% refund! Two days ago (22 October 25) a lady called Anna emailed and asked 'how they could make my experience better'........despite numerous emails since 17 August 2025 (more than two months ago) having stated that I want my full refund of $95.85. Then yesterday, someone emailed (without leaving his/her name) stating that they're unable to process the refund as their machine is out of service. This is a pathetic lie obviously! My advice to everyone is to AVOID buying anything from BLUE NOVA because they are dishonest, unprofessional, deceitful. They had also given a return address in Atlanta, USA but a friend in USA confirmed that this was a FAKE address.

August 12, 2025
Unprompted review
Bluenova logo

Reply from Bluenova

Hi there, I'm sorry to hear about your experience with our products. I would appreciate the opportunity to understand more about the specific issues you encountered so we can address them and ensure a better experience for you in the future.If you could contact us and give us your account details, it would be much appreciated. Thanks, Anna

Rated 1 out of 5 stars

DO NOT BUY

DO NOT BUY. THIS IS NOT AMERICAN MADE. IT IS A COMPLETE SCAM, THEY DO NOT HONOUR REFUNDS. THIS IS A CHINESE FAKE PRODUCT.

September 10, 2025
Unprompted review
Bluenova logo

Reply from Bluenova

We’re genuinely sorry to hear about your dissatisfaction. Please note that our products are certified and meet all required quality standards. We take all customer concerns seriously and always aim to resolve them fairly.

Rated 1 out of 5 stars

DO NOT PURCHASE THIS.

DO NOT PURCHASE THIS.

DO NOT PURCHASE THIS.

DO NOT PURCHASE THIS.

Claims to be American made IT IS NOT - just a dirty drop ship campaign WITH the product coming from CHINA out of the campaign out of the UK. Class action to come for fraud and misleading marketing.

August 1, 2025
Unprompted review
Bluenova logo

Reply from Bluenova

Hi there, I'm sorry to hear about your experience with our products. I would appreciate the opportunity to understand more about the specific issues you encountered so we can address them and ensure a better experience for you in the future.If you could contact us and give us your account details, it would be much appreciated. Thanks, Anna

Rated 1 out of 5 stars

Took to long to get the product and it…

Took to long to get the product and it doesn't work. Not American company it's from china and blue nova money back guarantee is bs. What a scam. This company does not answer emails. The only time you get a response is when you put out a negative review of their scam. I wish I could leave a picture of all my unused bottles of this trash. 61/2 weeks for delivery. No money back guarantee as they promise. No business phone and they responded to this review with a follow up link that is bogus. And if I don't respond in 3 days guess what? Down comes the review.

September 1, 2025
Unprompted review
Bluenova logo

Reply from Bluenova

Hi there, I'm sorry to hear about your experience with our company. I would appreciate the opportunity to understand more about the specific issues you encountered so we can address them and ensure a better experience for you in the future.If you could contact us and give us your account details, it would be much appreciated. Thanks, Anna

Rated 1 out of 5 stars

Dont order from them

Dont order from them. It’s a scam

August 26, 2025
Unprompted review
Bluenova logo

Reply from Bluenova

Hi there, I'm sorry to hear about your experience with our company. I would appreciate the opportunity to understand more about the specific issues you encountered so we can address them and ensure a better experience for you in the future. We sent you an email to make things right. it would be much appreciated. Thanks, Anna

Rated 1 out of 5 stars

Ordered almost a month ago and still…

Ordered almost a month ago and still haven't received my package. The tracking hasn't been updated for 8 days. Even if I ever get my package, I will never order from this company again.

August 25, 2025
Unprompted review
Bluenova logo

Reply from Bluenova

Hi there, I'm sorry to hear about your experience with our company. I would appreciate the opportunity to understand more about the specific issues you encountered so we can address them and ensure a better experience for you in the future. Can you please conact us so we can make things right. it would be much appreciated. Thanks, Anna

Rated 1 out of 5 stars

It took way longer to get my order than…

It took way longer to get my order than I was told. And uh, when I did get it, I took it regularly for almost a month and saw absolutely no difference in it. And they offer a 100% guarantee money back. If you are not satisfied and now they refuse to return an email. It's a very poor excuse for a business owner. Do not do business with this company!!

July 25, 2025
Unprompted review
Bluenova logo

Reply from Bluenova

Hi there, I'm sorry to hear about your experience with our company. I would appreciate the opportunity to understand more about the specific issues you encountered so we can address them and ensure a better experience for you in the future. Can you please conact us so we can make things right. it would be much appreciated. Thanks, Anna

Rated 1 out of 5 stars

SCAMMERS!!

SCAMMERS!!! Never received anything and get this THEY JUST CHARGED ME AGAIN!! 🤬

August 21, 2025
Unprompted review
Bluenova logo

Reply from Bluenova

Hi there, I'm sorry to hear about your experience with our company. I would appreciate the opportunity to understand more about the specific issues you encountered so we can address them and ensure a better experience for you in the future. Can you please conact us so we can make things right. it would be much appreciated. Thanks, Anna

Rated 1 out of 5 stars

They will not honor their return policy

Took weeks to receive. In the meantime, I read cautions about this company. Days before it arrived, I requested to cancel my order. Was advised I could return it once it arrived. The day it arrived, I took a picture of the item and requested a refund. Days later, was advised they needed to see the packaging, I sent that picture. Followed up 3x requesting a refund. Nothing.

July 22, 2025
Unprompted review
Bluenova logo

Reply from Bluenova

Hi there, I'm sorry to hear about your experience with our company. I would appreciate the opportunity to understand more about the specific issues you encountered so we can address them and ensure a better experience for you in the future. Can you please conact us so we can make things right. it would be much appreciated. Thanks, Anna

Rated 1 out of 5 stars

It ships from china not usa

It ships from china not usa. The package never arrived.
This is fake. Dont trust anything on Facebook
Or from China.

August 12, 2025
Unprompted review
Bluenova logo

Reply from Bluenova

Hi there, I'm sorry to hear about your experience with our company. I would appreciate the opportunity to understand more about the specific issues you encountered so we can address them and ensure a better experience for you in the future. Can you please conact us so we can make things right. it would be much appreciated. Thanks, Anna

Rated 1 out of 5 stars

I would put NO Star if it was an…

I would put NO Star if it was an option. Hopefully this Review will keep this from happening to others out there who work day in and day out just to provide for their families and barely get by that are trying to improve their health and to be scam like this!! It’s a fake 💯!!

July 31, 2025
Unprompted review
Bluenova logo

Reply from Bluenova

Hi there, I'm sorry to hear about your experience with our company. I would appreciate the opportunity to understand more about the specific issues you encountered so we can address them and ensure a better experience for you in the future. Can you please conact us so we can make things right. it would be much appreciated. Thanks, Anna

Rated 1 out of 5 stars

I ordered June 1st 2025

I ordered June 1st 2025, today is August 7th, written to company twice, was told no worries your order is on the way. Tracking number-bogus, no shipment. Scam!!

June 1, 2025
Unprompted review
Bluenova logo

Reply from Bluenova

Hi there, I'm sorry to hear about your experience with our company. I would appreciate the opportunity to understand more about the specific issues you encountered so we can address them and ensure a better experience for you in the future. Can you please conact us so we can make things right. it would be much appreciated. Thanks, Anna

Rated 1 out of 5 stars

Scam product

Scam product, drop shipped from China. It's either got 0.1% methylene blue or no methylene blue in it. The colour is so watered down and light compared to other brands . They have some bullshit story with a fake doctor who started the company .

August 7, 2025
Unprompted review
Bluenova logo

Reply from Bluenova

Hi there, I'm sorry to hear about your experience with our company. I would appreciate the opportunity to understand more about the specific issues you encountered so we can address them and ensure a better experience for you in the future. Can you please conact us so we can make things right. it would be much appreciated. Thanks, Anna

Rated 1 out of 5 stars

DO NOT BUY THIS PRODUCT!!!

Took over two weeks to arrive and this is not the top quality product they say it is they also say made in USA 🇺🇸 it’s not. I don’t know what this blue liquid is but I advise you not to buy it and certainly don’t put it in your body 😳. Just another bloody scam and waste of money well done china you’ve managed to do it again. 🙄

August 5, 2025
Unprompted review
Bluenova logo

Reply from Bluenova

Hi there, I'm sorry to hear about your experience with our company. I would appreciate the opportunity to understand more about the specific issues you encountered so we can address them and ensure a better experience for you in the future. Can you please conact us so we can make things right. it would be much appreciated. Thanks, Anna

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