Cellu 

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Rated 4 out of 5 stars

I appreciate the quick response to my issue. It was difficult for me to navigate your website to manage my subscription though. Please inform me how to manage it without further emails, unless that is... See more

Rated 5 out of 5 stars

The customer service was very good and helped me cancel my subscription. I hasn't realised that when I purchased the cream that it cane up as a subscription for every month. I found this out when I wa... See more

Rated 5 out of 5 stars

Easy to order guided by clear precise reviews from others. Delivered on time stated. Clear instructions on using the oil and have seen improvement in second week.

Rated 5 out of 5 stars

Product took a little longer than anticipated to arrive. The cream itself is very creamy and easy to apply. Been using every day since arrival, day and night. Can see some improvement but early days... See more

Company details

  1. Beauty Supply Store

Written by the company

Experience visibly firmer, smoother, younger-looking skin with every application.


Contact info

Breach of guidelines

All reviews

(326)

311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I had no ideas I subscribed

I had no ideas I subscribed. I wanted to try before.., when I realized I canceled right away, within minutes they emailed me back setting everything correct.

July 10, 2026
Unprompted review
Rated 5 out of 5 stars

Very prompt response to my email

Very prompt response to my email & friendly professional customer service. Cellu fantastic product could definitely see the great changes to my arms & also helped with my lymphedema not being so noticeable giving me a lot of confidence wearing summer clothing. Thankyou Cellu

July 5, 2026
Unprompted review
Rated 5 out of 5 stars

So far so good

So far so good. Been using this every day for about 2 weeks and notice my skin is a lot softer. Not greasy, so that is a plus

July 2, 2026
Unprompted review
Rated 1 out of 5 stars

I love the product but the customer…

I love the product but the customer service is horrible. I chose 2 jars with 1 free. I did the 30 day subscription. Received my 2nd order and asked for the address to return due to I was still on my first jar. I was told someone would reach out and they did. They ask if I would like to change my subscription to 60 days or three months I chose three months due to having six jars. I was then offered 10% off the purchase order, which was.insulting. And now my third shipment is on its way. Why? Because the customer service agent didn’t honor my 3 months request that was offered to me! When I asked them not to send the next shipment they told me it was too late. I canceled my subscription. 4 days later I receive a notice it shipped. And they still will not reply with the address for me to return my soon to be 9 jars.

June 26, 2026
Unprompted review
Rated 1 out of 5 stars

Not a problem with the product but…

Not a problem with the product but problem with subscription which they insist I had asked for when I didn’t, I’m an old age pensioner one pot will probably last till I die, they’ve just taken another £22.98 out of my bank and after contacting them they only gave me options to delay how often I receive an order, if you still want to purchase please make sure if there is a button to untick for subscription although I never saw one.

June 28, 2026
Unprompted review
Rated 1 out of 5 stars

Waste of money

Purchased 2 pots of this and no results whatsoever when asked for refund they offer 10% then 15% and thsts it
You don't get your money back as they say
Don't waste your money

May 14, 2026
Unprompted review
Cellu logo

Reply from Cellu

Hi,

Thank you for taking the time to share your feedback. We're truly sorry to hear that the product didn't meet your expectations and understand how disappointing that must have been. We sincerely apologize for any frustration this experience has caused.

Our goal is always to provide quality products along with excellent customer service. While we were unable to approve a full refund under our refund policy, we offered the highest partial refund available as a gesture of goodwill because we genuinely wanted to help.

Unfortunately, we're unable to locate your account based on your review. We kindly ask that you reach out to one of our customer service representatives with your order details so we can review your case and see if there is anything further we can do to assist you.

Thank you for giving us the opportunity to help. We look forward to hearing from you.

Warm regards,
Cellu

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