Cellu 

This company’s rating is unavailable due to a breach of our guidelines.

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Rated 4 out of 5 stars

I appreciate the quick response to my issue. It was difficult for me to navigate your website to manage my subscription though. Please inform me how to manage it without further emails, unless that is... See more

Rated 1 out of 5 stars

The cream didn’t suit me so I gave it to a friend who has been using it religiously but unfortunately no improvement. Also may I suggest to make it clearer on your first order that it is not a “one of... See more

Rated 1 out of 5 stars

They made it impossible to not sign up for a subscription without my notice. I've been trying to cancel the order before they sent it and only get their chat bot. I feel like I've been scammed and... See more

Rated 5 out of 5 stars

The customer service was very good and helped me cancel my subscription. I hasn't realised that when I purchased the cream that it cane up as a subscription for every month. I found this out when I wa... See more

Company details

  1. Beauty Supply Store

Written by the company

Experience visibly firmer, smoother, younger-looking skin with every application.


Contact info

Breach of guidelines

All reviews

(327)

311 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Waste of money

Purchased 2 pots of this and no results whatsoever when asked for refund they offer 10% then 15% and thsts it
You don't get your money back as they say
Don't waste your money

May 14, 2026
Unprompted review
Cellu logo

Reply from Cellu

Hi,

Thank you for taking the time to share your feedback. We're truly sorry to hear that the product didn't meet your expectations and understand how disappointing that must have been. We sincerely apologize for any frustration this experience has caused.

Our goal is always to provide quality products along with excellent customer service. While we were unable to approve a full refund under our refund policy, we offered the highest partial refund available as a gesture of goodwill because we genuinely wanted to help.

Unfortunately, we're unable to locate your account based on your review. We kindly ask that you reach out to one of our customer service representatives with your order details so we can review your case and see if there is anything further we can do to assist you.

Thank you for giving us the opportunity to help. We look forward to hearing from you.

Warm regards,
Cellu

Rated 1 out of 5 stars

False hope Ordered this product hoping to achieve…

Ordered this product hoping to achieve the results it says customers were getting. After using two pots no improvement at all.
Contacted supplier and asked for a full refund and sent remaining pots back.
Still waiting for the refund after sending many messages, this has been going on for several months.
Don’t waste your money as complete hoax

February 12, 2026
Unprompted review
Rated 2 out of 5 stars

I have been using it for about three…

I have been using it for about three weeks. I have no results at all, but maybe I have to give it more time , so please hold on on my next shipment and I get back to you in another three weeks and if I really like it, I wanna continue otherwise I wanna cancel. Thank you, Aurelia.

June 18, 2026
Unprompted review
Rated 1 out of 5 stars

This company is a scam!

I can’t really comment on the cream as I’ve only been using it for a couple of weeks. However, the company that I can review. I bought the cream to try, what I didn’t expect was to be signed up for a subscription. When I contacted them and asked them to cancel it I was told they couldn’t do that but I could suspend or delay it. I’m currently still in a battle with them to get it sorted. I have contacted my bank and reported it as a scam as that what this company is. I’m partly to blame as a should have delved deeper into the reviews and should have seen what a terrible company they are. I urge anyone to read reviews on Cellu before buying as I firmly believe that the so called ‘good’ reviews are actually fake.

June 16, 2026
Unprompted review
Cellu logo

Reply from Cellu

Hello,

Thank you for taking the time to share your feedback, and we’re truly sorry to hear about your experience.

We have carefully reviewed your case, and our records show that the subscription was selected during the checkout process. We do also offer a one-time purchase option for this product, and we apologize if this was not clearly communicated at the time of purchase.

We understand your frustration regarding the subscription experience and any inconvenience this may have caused.

Please be assured that your subscription has now been fully cancelled, and no further orders or charges will be processed going forward.

If there is anything else we can assist you with, please don’t hesitate to reach out.

Kind regards,
Cellu

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