Getcozygirl Reviews 

58
TrustScore 2 out of 5

1.8

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Review summary

Created with AI, based on recent reviews

Considering 58 reviews, most reviewers were unhappy with their experience overall. Customers frequently complained about extremely slow shipping times and missing orders that took several weeks or months to arrive. People also expressed deep frustration over poor product quality, noting that the items felt cheap and did not match the website descriptions at all. Reviewers struggled to get responsive customer support or full refunds when trying to return unsatisfactory items. Some reviewers were happy with their purchases, mentioning that the pajamas felt comfortable and made wonderful holiday gifts. Consumers also stated that the overall visual designs looked very cute and matched the pictures shown online.

What people talk about most

Product

Customers had ambiguous experiences with product quality and fulfillment, reflecting widely differing... See more

Order

Consumers express deep dissatisfaction with their order experiences, highlighting severe delays that span... See more

Delivery service

Reviewers highlight negative aspects of delivery_service, consistently reporting extreme delays and missing... See more

Quality

Reviewers express deep disappointment and frustration with the terrible quality. Consumers consistently... See more

Refund

Customers consistently note negative experiences with refund policies, expressing widespread frustration over... See more

Reviews shaping this summary

Rated 1 out of 5 stars

Every time I get a frustrating response from cozy girl about the terrible quality pjs they charge ridiculous prices for, I’m going to leave another review. Now they are saying that bc the 14 day wind... See more

Rated 1 out of 5 stars

High prices for advertised "silk blend" pjs, try 100% polyester, and a Temu replica that you can get cheaper on Temu. Don't waist your time or money on this complete scam. Customer service reply" "Th... See more

Rated 1 out of 5 stars

ALERT....DON'T BUY ANYTHING FROM COZYGIRLS OR MYCOZYGIRLS - these people are a scam- I've never received the products I ordered back in November. They send you emails that things shipped but they don'... See more

Rated 1 out of 5 stars

Their sizing chart does not match the product you order. I went by the chart, as neither recipient is tall, or big (size 5 and size 0), yet neither fit upon arrival. Their support says best they ca... See more


Company details


Contact info

1.8

Poor

TrustScore 2 out of 5

58 reviews

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1.8

All reviews

(58)

58 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Not legitimate

They’re a scam, don’t use. They don’t deliver the goods and delay and delay refunding, I ordered socks as a Christmas present at the start of December and still haven’t got them or a refund.

January 17, 2026
Unprompted review
Rated 1 out of 5 stars

Worst customer service.

Worst customer service.
I ordered 3 and only 2 arrived. Material was awful so returned and I have the return receipt they received over a month ago and still no response or refund.

January 15, 2026
Unprompted review
Rated 1 out of 5 stars

Over priced Temu pajamas

Over priced Temu pajamas. My package took over a month to arrive and was shipped directly from China. They are laughably thin and see through. If you want these just buy them on Temu and save some money.

December 30, 2025
Unprompted review
Rated 2 out of 5 stars

Not Cozy Pajamas

I ordered the Hamilton Pajamas Nov. 30th as a Christmas gift for my daughter. My order took nearly 6 weeks to arrive. Of note, they are being shipped from China not Wake Forest, NC (which is the address on their website). I wouldnt have been too upset if we had received a quality product for $50 but, we did not. The website claims their pajamas are "made with a sturdy silk blend material so they aren't see through." The pj's are thin and made from an unpleasantly rough fabric. Unfortunately, my daughter can't even wear them. On a positive note, the design is cute as pictured and I sized up so they fit well.

January 9, 2026
Unprompted review
Rated 1 out of 5 stars

Super long shipping - don't purchase from here

I ordered this product in early December. It is now 1/11 and I still have not received it. Their website says North Carolina so I assumed it would be here by Christmas. I was wrong. It shipped from China Several weeks later. At this point, I don't even want it.
I hope it actually arrives.

January 11, 2026
Unprompted review
Rated 1 out of 5 stars

AVOID! SCAM!

I would give the ZERO stars! It is a SCAM! I paid for PREMIUM SHIPPING... Website shows company is based out of NC... and so I thought premium shipping I would get my order faster..I didn't receive my order until 1/5 AND it was shipped from CHINA?? The Premium Shipping was a scam as well! After placing the order, within seconds i received 2 phone calls from the same number which alerted me to fraud.. I immediately tried to contact the company to cancel my order and there was NO phone number. I SENT numerous emails and NO reply until 8 days later! The reply was item shipped. I have sent numerous emails and they do not reply. I reported them to the BBB and wow... they replied to them stating they don't sell PJ's??

December 22, 2025
Unprompted review
Rated 1 out of 5 stars

Sizing chart is off and no refund - buyer beware!

Their sizing chart does not match the product you order. I went by the chart, as neither recipient is tall, or big (size 5 and size 0), yet neither fit upon arrival.

Their support says best they can do is provide a 10% refund and I keep the items. There may be a chance the smaller can wear the bigger one, but the slippers didn't fit either, so just a horrible experience in general. You are better off going with an American company, or Amazon.

January 5, 2026
Unprompted review
Rated 1 out of 5 stars

Horrible company

Horrible company. Ordered a Christmas present for my daughter as a theme. Purchased Hamilton pj set to go along with Hamilton tickets. Ordered the pjs on December 10 and they never got here before Christmas. They arrived two days later and did not even fit. The company refused to refund our money in full even if we sent the item back. They have a poor response to emails. I cannot recommend this company. They are shysters.

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

Never received the items I ordered

Never received the items I ordered. No response from support. Will I get my items? Who knows it’s a mystery. I will dispute this on my credit card since it’s obviously a scam company. Get Facebook marketing but it’s trash.

January 4, 2026
Unprompted review
Rated 5 out of 5 stars

Very soft

bought these pajamas for my wife as a christmas gift and she loved them! best gift i got her this year..

December 12, 2025
Unprompted review
Rated 1 out of 5 stars

Scam.

I ordered and never got a tracking number or any details on the shipment. It’s been more than the specified time and I have still not received the order.

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered Christmas gifts on December 17…

Ordered Christmas gifts on December 17 figuring it was enough time and received confirmation that the order shipped on December 19. Then on December 23 (eight days after placing the order) another shipment confirmation came, this time with ability to 'track' the order however by some nondescript, self-promoting 'tracking' company (that does no such thing without 'signing up'. emailed Customer Support for a real update, to which they responded with nothing another than another link to a site called '17track[dot]net' which does nothing, however it was easy to see that 'something' had arrived at or just left a Chinese airport. So the ordered and paid items will likely arrive sometime between January 2 and January 15, based on the parcel arriving in the US as promptly as possible and then forwarded through another service (such as USP, UPS or FedEx, not sure and nobody has responded again to my response email yesterday expressing my frustration). Find these products from someone else stateside or at least that has fulfillment in the US and is willing to be honest about their products and service.

December 29, 2025
Unprompted review
Rated 1 out of 5 stars

Do not order from this company

Do not order from this company, you will regret it. Shipping is horrible, you have to download 2 apps to track your packages. The company takes several days to respond to emails. Then they say their tracking it being shipped and refuse to give a refund. Tired of these drop shippers ordering Chinese trash.

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

ABOLSUTE GARBAGE

ABOLSUTE GARBAGE! Not a silk blend pajama - its screen printed polyester and cheap chinesium crap! Don't purchase their pajamas they are GARBAGE. Wal Mart sells better stuff

December 18, 2025
Unprompted review
Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY !

DO NOT ORDER FROM THIS COMPANY !! Shady thieves ! If I ever see them again on social medial I will warn future customers of their shenanigans !!! I’ve emailed them and want my money back !!! I’m getting the run around !!! Next step reaching out to my credit card company to handle a dispute !!

December 2, 2025
Unprompted review

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