Super easy to use the app. We got the perfect boat for 7 of us to go offshore to scatter my mom’s ashes in the Gulf of America. Everyone enjoyed the experience that also included photo ops with a pod... See more
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Review summary
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Reviews shaping this summary
I booked my granddaughter birthday party yacht through Getmyboath. I have had really bad experiences with yacht. But Getmyboath helped me in professional way. They fully refunded amount. Thank... See more
The staff that Getmyboat has is truly amazing. I ran into an issue that I caused & when I called for help I always got an answer & whoever I spoke with was extremely kind. I was truly dreading trying... See more
Very enjoyable ride for the whole family with Captain Shane! My only suggestion would be that he doesn’t go to the cove with all those annoying little black bugs. Otherwise, he was a wonderful capta... See more
Company details
Written by the company
With Getmyboat, you can rent a boat with or without a captain, anywhere in the world. Turn your next event, vacation, or weekend into something special and make it a boat day!
Boating Together, Everywhere
Written by the company
- We're on a mission to share the joy of boating with the world, and to empower everyone to make new memories on the water. So we connect you with the world's best boat owners and captains, backed by an award-winning customer service team, for safe and stress-free boating. Want to host an on-the-water birthday party? A sunset sail for your proposal? A yacht for you and your bachelorettes? The possibilities are endless.
Award-Winning Customer Support
Available 24/7, All Around the World
Our Customer Experience team is available around the clock and always ready to assist with anything you might need. Reach out to us any time by email at support@getmyboat.com,
or by phone at +1 (818) 927-2148.
Contact info
Menlo Park, United States
- +1 (818) 927-2148
- support@getmyboat.com
- getmyboat.com
Make it a Boat Day
4.4
Excellent
435 reviews
Replied to 13% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Edison was incredible
Edison was incredible. He made sure we had a perfect time island hopping. His team was fantastic and very polite. The lunch was great and the views were amazing. What a great experience. Thank you
December 15, 2025
Terrible Experience with GetMyBoat and…
Terrible Experience with GetMyBoat and Anabela
Our group of eight traveled from the U.S. to Cape Town, South Africa for the first time in December. I booked a yacht through the GetMyBoat app for a four-hour cruise on Sunday, December 21, starting at 1:00 PM. Anabela, a representative, assisted me via the app to secure the booking.
While in South Africa on Monday, December 15, Anabela informed me that their annual inspection was scheduled for Friday, December 19, and they needed a certificate to set sail. She said she would confirm by Friday if the cruise could proceed. I thanked her for the update.
Friday came and went without any communication. On Saturday, December 20, I messaged her twice via the app asking for an update—no response. Late that night, I received an email titled BOOKING CONFIRMED, stating our trip was confirmed for Sunday, December 21, with eight people. We were excited and scrambled to prepare.
On Sunday, we booked two Ubers for the 1 hour 15-minute trip to the address listed (165 Beach Road). One Uber even stopped so we could pick up food, snacks, and alcohol. When we arrived, the address turned out to be a hotel with no further instructions. Confused, we started calling GetMyBoat support. Eventually, one person reached a representative, who apparently contacted Anabela. I then received a message from her apologizing for the lack of response and informing me they did not receive the certificate and would only get it Monday at lunch. She offered to reschedule or refund—at 1:15 PM on the day of our cruise.
There was no empathy or acknowledgment of the inconvenience. Our entire Sunday was ruined, and we had to book two more Ubers back to our villa. We were leaving South Africa the next day, so rescheduling wasn’t an option. This experience wasted time, money, and a significant part of our trip.
Horrible experience with Anabela and GetMyBoat. I would not recommend.
December 21, 2025
Unprompted review
Great Experience!
I had an issue with a double booking, and your customer service team was on top of it. The owner of the boat had great communication with me and overall it was an excellent experience. Can’t wait to do it again!
November 15, 2025
Tiffany and Ricardo were amazing!
Tiffany and Ricardo were amazing to work with. My group had a fantastic time and the service was exceptional. Would definitely book with them again!
November 16, 2025
Great app for connecting boat owners…
Great app for connecting boat owners with customers.
October 27, 2025
Communication terrific
Communication terrific. Pick up, time place on point. No hidden extras.
Would have liked a little more info on highlights rather than have to ask what things were but happy for the price we paid
September 22, 2025
Reply from Getmyboat
Thanks for trusting us with your boat day!
super convenient
super convenient, service providers were highly responsive and delivered as advertised.
October 6, 2025
Reply from Getmyboat
Thanks for trusting us with your boat day, Kara. We’d love to welcome you back on board soon!
It was a wonderful experience.
It was a wonderful experience.
The staff were friendly and helpful.
The scenery was beautiful.
The boat was clean and safe.
September 29, 2025
It was perfect
It was perfect. Communication from captain Doug was quick and thorough. They were able to accommodate all 15 of us. I would definitely recommend this experience
September 16, 2025
Great Time For my Wife’s 40th
Great boat, great captain and first mate. Would definitely recommend! Captain Mike was very helpful and accommodating.
September 22, 2025
Our captain Jason was amazing
Our captain Jason was amazing. Boat was clean and tidy and he had a lot of knowledge about the areas we visited. Stopped for some shelling, dolphin sight seeing and more! Highly recommend this app and Jason!
September 8, 2025
Great concept !
My trip was amazing ! It was exactly how i envisioned it. The service was excellent. There was consistent and prompt communication and payment and ease of use was spectacular. I would recommend everyone to try it.
September 8, 2025
Excellent communication and lots of…
Excellent communication and lots of options at affordable prices.
September 8, 2025
Reply from Getmyboat
We’re so thankful for your positive feedback. Hope we’ll see you out on the water again soon!
Reply from Getmyboat
We really appreciate you taking the time to leave a review, Shannon. We’d love to welcome you back on board soon!
Convenient and cost effective!
Much more convenient and cost effective than renting through a large company! Would definitely recommend.
September 8, 2025
One of the worst boat rentals…
One of the worst boat rentals ever.First we booked this boat around a month ago so it didnt make sense for them to cancel LAST MINUTE.We arrived at the place and the man was around an hour or so late it was also my sisters sweet 16 so it was honestly very disappointing but probably one of the worst parts is that the man was visibly not mentally ok he lied to us about his name and he also kept acting super sarcastic and rude towards us even though HE WAS LATE.We then met with his coleague who also told us that he doenst trust this man and that hes not mentally ok 2.The man KÉVIN not jessy which he lied to us abt but anyway he also tried to scam us of 1000 to bring another boat even tho he didnt even refund the first one. I don’t think i have ever booked smt this bad and scary honestly im rlly glad we all made it of that situation safely i will never ever book from here ever again and neither will any of the 20 girls that came to celebrate my sisters bday they r all so glad they also made it out safely and to be honest i hope that,that man gets fired and investigateur because this should never happen especially on sm1’ s bday none the less a sweet 16teen.
September 21, 2025
Unprompted review
Reply from Getmyboat
Hello Natalie, This isn’t the experience we promise, especially on your sister’s Sweet 16. The late arrival, unprofessional behavior, cash request which violates our policies... - an overall negative experience to say the least. We’ve processed a full refund and removed the operator from our marketplace pending review. We are aware that our support staff are in touch with you to do all we can to make this right.
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