Getmyboat Reviews 435

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 159 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their amazing helpfulness and professionalism, making interactions pleasant and productive. The service provided is frequently highlighted as exceptional, with many people appreciating the personalized and accommodating approach. Reviewers are particularly impressed with the ease of use of the website and app, and the overall smooth user experience. However, some customers also noted issues with the booking process, including last-minute cancellations by boat owners, issues with additional charges or discrepancies in final payment, and difficulties with communication regarding exact pick-up locations. A few other people also felt that the filtering features on the platform could be improved for better search functionality.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise the helpfulness,... See more

Service

Consumers generally express satisfaction with the service provided. Many reviewers highlight excellent... See more

User experience

Customers generally report positive experiences with the user experience. Many found the app and website easy... See more

Booking process

People report ambiguous experiences with the booking process. While some consumers found the rental process... See more

Location

Reviewers mention positive feedback about location. Many customers enjoyed the beautiful scenery and found... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Super easy to use the app. We got the perfect boat for 7 of us to go offshore to scatter my mom’s ashes in the Gulf of America. Everyone enjoyed the experience that also included photo ops with a pod... See more

Rated 5 out of 5 stars

I booked my granddaughter birthday party yacht through Getmyboath. I have had really bad experiences with yacht. But Getmyboath helped me in professional way. They fully refunded amount. Thank... See more

Rated 5 out of 5 stars

The staff that Getmyboat has is truly amazing. I ran into an issue that I caused & when I called for help I always got an answer & whoever I spoke with was extremely kind. I was truly dreading trying... See more

Rated 5 out of 5 stars

Very enjoyable ride for the whole family with Captain Shane! My only suggestion would be that he doesn’t go to the cove with all those annoying little black bugs. Otherwise, he was a wonderful capta... See more


Company details

  1. Boat Rental Service

Written by the company

With Getmyboat, you can rent a boat with or without a captain, anywhere in the world. Turn your next event, vacation, or weekend into something special and make it a boat day!

Boating Together, Everywhere

Written by the company

We're on a mission to share the joy of boating with the world, and to empower everyone to make new memories on the water. So we connect you with the world's best boat owners and captains, backed by an award-winning customer service team, for safe and stress-free boating. Want to host an on-the-water birthday party? A sunset sail for your proposal? A yacht for you and your bachelorettes? The possibilities are endless.

Award-Winning Customer Support

Available 24/7, All Around the World

Our Customer Experience team is available around the clock and always ready to assist with anything you might need. Reach out to us any time by email at support@getmyboat.com, or by phone at +1 (818) 927-2148.

Contact info

Make it a Boat Day

The world's biggest and best boat rental and yacht charter marketplace

4.4

Excellent

TrustScore 4.5 out of 5

435 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 13% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very enjoyable ride

Very enjoyable ride for the whole family with Captain Shane! My only suggestion would be that he doesn’t go to the cove with all those annoying little black bugs. Otherwise, he was a wonderful captain! Really enjoyed his informative bits of information that he gave!!

September 8, 2025
Rated 5 out of 5 stars

Great experience

Great experience; would use again

September 1, 2025
Getmyboat logo

Reply from Getmyboat

Thank you for choosing Getmyboat, Journey. Come back and make it another boat day with us soon!

Rated 1 out of 5 stars
Getmyboat logo

Reply from Getmyboat

Hello Giorgi, We appreciate you bringing this to our attention. We take feedback like this seriously and had our team look into the situation. After speaking with the boat owner and reviewing the details, we learned that the additional charges were from a smoking fee, as smoking is not permitted on board, as well as a repair fee for damage that occurred during the rental. We hope this provides clarity on the charges and why they were applied.

Rated 5 out of 5 stars

Easy and excellent

The Getmyboat Website and APP are easy to search and use. We have always had quick responses and excellent service using Getmyboat. I have recommended Getmyboat many times!

August 25, 2025
Rated 5 out of 5 stars

Great charter

Alyssa our charter captain was awesome. She went out of her way to make our experience better. Will definitely book a charter through Tony and this company again!

August 18, 2025
Rated 5 out of 5 stars

We recommend a boat tour with Captain…

We recommend a boat tour with Captain Christian through the NC intercoastal waterways. He is very personable and knows where the sand bars and title pools are found. His boat can navigate the shallowest of waters, a great benefit when you’re going through the marshes.

August 18, 2025
Rated 5 out of 5 stars

Great experience

Great experience! The app is easy to use and there were many options and price points available. Our captain was top notch, kept us in the loop and made sure we all had a great time. Highly recommend.

August 18, 2025

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