Came from china which was not expected delivery said 2 -9 days how it could get here in two days is impossible. Arrived on day 9 but in jelly cat bag with jelly cat labels however it is not a jelly ca... See more
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Review summary
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Courier was fast but coming from Shenzhen was not impressive, as people would misunderstand goods from Taobao instead. My order was placed from Hong Kong through the official site in Europe. If good... See more
The communication was great, with regular updates regarding the parcel's delivery. The price and range of the items were excellent in this competitive market. I was happy to wait out the longer delive... See more
My granddaughter loves the jelly cat toy. It arrived safely within the seven working days. My only concern that the link from the email confirmation to the website wouldn’t open and instead I got a wa... See more
2.7
Poor
170 reviews
Hasn’t replied to negative reviews
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I have already E-mailed you about the…
I have already E-mailed you about the issue, and I am still waiting to get a reply from you!
The sizes of jellycats you sent me are tiny for the price I paid they should have been full sized ones!
therefore I would appreciate a refund for this issue!!!
October 9, 2025
Great service and availability
October 3, 2025
Items were fake not as advertised and…
Items were fake not as advertised and not finished to a good quality. As they were gifts highly disappointed
October 10, 2025
Jellycat sky dragon was fake
Jellycat sky dragon provided was fake. Customer support email responses are computer generated - I won’t be buying again in from this retailer.
October 3, 2025
It hasn't arrived yet!
October 10, 2025
Good service for a prompt delivery
Good service for a prompt delivery. The product received is exactly what I wanted !
October 10, 2025
Order cancelled with no explanation and…
Order cancelled with no explanation and no response to my emails.
October 3, 2025
Excellent service
Great variety of jellycats, Easy to order and swift delivery. Can’t fault them at all.
Very happy with their service
September 30, 2025
The two jelly at plushies I received…
The two jelly at plushies I received were clearly fakes and very disappointed that I had wasted my money
October 2, 2025
Good value, range of items and communication
The communication was great, with regular updates regarding the parcel's delivery. The price and range of the items were excellent in this competitive market. I was happy to wait out the longer delivery time due to these two factors. The free delivery was a bonus. Unfortunately, as the packaging was a postal bag instead of a box, the items were squashed out of shape. On the positive, I managed to reshape them with some effort.
October 9, 2025
Two Orders Acknowledge, Both Confirmed and Never Delivered
I have placed two orders with this company, both were acknowledged and I received a followup email confirming shipment. Neither order arrived. All I received after a few weeks was an email informing me that my order had been cancelled and a refund would be provided. Despite numerous requests I have not received any explanation for the cancellations. At the time of both orders the supplier's website stated that the item was in stock. I have never experience this type of treatment from any other on-line supplier.
October 2, 2025
Absolutely lovely
Bought the coffee to go bag charm for my daughter, it’s really lovely, I haven’t given it to her yet but I know she’s going to love it, it came pretty quick and was well packaged.
October 8, 2025
Item is fake have raised a return and…
Item is fake have raised a return and refund request
September 30, 2025
Not genuine Jellycat toys
Not genuine Jellycat toys. They won’t refund unless you send the fakes back to china where they’ve come from which costs a bomb. Avoid at all costs!!!
October 7, 2025
Fake item?
Bought a jellycat Seagull from this website, I’m not sure if it’s fake or has been owned by someone else. More than anything it doesn’t seem like a new item, the hair in the picture is fluffy, the one I bought has matted hair on its head. It doesn’t mentioned it being pre-loved so I can only assume it is not a real item and it was no different in price.
I tried to message them on their website days ago and I am still waiting for a response.
October 7, 2025
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