RentCheck Reviews 159

I had a great experience working with Jack from Rent Check. He was patient, fun to deal with, and always very quick to respond to my messages. He made the whole process much easier and less stressful for us. His professionalism and positive attitude really stood out, and I truly appreciated all of his help.

My experience with RentCheck has been very positive. The platform makes inspections much easier to manage. I would especially like to recognize the Human Agents team, specially Tanajah, who has been amazing. She is always quick to respond and goes above and beyond to help, regardless of how complex the issue is. Her support is truly appreciated!

RentCheck takes more than an hour to complete in addition to any extra time to charge your phone if you haven’t planned ahead.

If you met with a real person to check out of your apartment instead of RentCheck, it would take 15 minutes.

I would stay away. The software is okay, but it doesn't integrate well with Appfolio. The real reason for the 1-star review, though, is their cancellation policy. Apparently, they require 30 days' notice to cancel, and they make it extremely difficult to do so. There's no cancellation button under your account, so you have to chat with one of their reps, who tries to convince you to stay. The whole process took almost 30 minutes to cancel a product I no longer use.

I’m a contract who works for realities that use rent check. I like how the app is set up but I’m having a lot of trouble with it loading my images and videos… also and more importantly I’ll complete a rent check and when it’s done and it’s up for review when it’s open on the realtors end some times I loose total progress and the pictures I had on RentCheck disappear and I’m left with 1/4 of the photos I documented. It this bc of saving my documents incorrectly or not saving them at all. And can my realtors delete photos and videos I upload. Please response I’ve lost many hrs of my time and hundreds of dollars.

I am so disappointed that none my devices will allow access for me to take photos. Please provide a work around. Thanks!
Instead if assisting me, I was told the problem was me. Poor customer service.

I don't typically write reviews, but I wanted to share my experience with Josselyn and the RentCheck App, as it was truly exceptional.

We encountered an issue on our end while using the app, and I had the pleasure of speaking with Josselyn for assistance. I was immediately impressed by her attentiveness, patience, and kindness. Her communication skills are excellent, which is so important in this line of work.

Josselyn expertly guided me through the solution and efficiently resolved the problem. Thanks to her help, everything is now working smoothly.

Josselyn, thank you so much for your outstanding support!

Sincerely,
Daniel

Josslyn was very helpful. We worked through my question (which was involved) quickly and efficiently.
I don't like tying the tech support's time with trivial questions. I have always been pleased with RentCheck's suport

Josselyn is great. RentCheck works very hard to resolve any issues you are having

They resolved my issue and kept me updated through the process

Rentcheck has made managing my move ins and move outs SO much more uniform and transparent! The inspection features they provide are much more detailed and usable than the AppFolio included inspections.
I've used rentcheck for going on 2.5 months now, and we manage about 300 units.

Josselyn was amazing at helping , very fast and knowledgable of whats going on

Had an issue and Rishi fixed it ASAP!

Loved their chat feature live person no robot

Timely response with a workable solution.

Easy to reach out! Always a rapid, concise, and effective response! Consistent excellence with every transaction!

Rentcheck is always very helpful and quick to respond for support. Josselyn did an incredible job with my never-ending requests.

Fast responses and friendly customer service!

Josselyn did an amazing job at assisting me in a quickly manner.