First time user & how straightforward it was! Downloaded the app & then we met Matt. Found each other very easily & had a great ride. Thoroughly recommend. Black cabs are small businesses - owner/op... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a medical emergency and had to get to a specific hospital to sort it. We needed a large vehicle with a separate area so Gett was the obvious answer. Only drawback was the time it took to get to... See more
Company replied
A great taxi driver Piotr very helpful and friendly he even phoned me to find out exactly where we were waiting …. He didn’t mind taking my mobility scooter on board he put it on and took it off at ou... See more
Company replied
Outgoing journey:- Easy to book. Confirmed beforehand. Turned up on time. Got us to our destination as planned. Return journey:- As above, easily contactable as was ready a little earlier than... See more
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Company details
About Gett UK
Written by the company
Hail, track and pay for your taxi from our app. Ride in comfort with thousands of the UK's highest rated and fully licensed taxi drivers.
Use code: GETTGREEN for £10 off your first ride
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Use code: GETTGREEN for £10 off your first ride
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Contact info
London, Edinburgh, Coventry, Glasgow, Reading, Bournemouth, Manchester..., United Kingdom
- customercare.uk@gett.com
- gett.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gett UK
Dear Eileen,
Thank you for taking the time to leave a five-star review.
We are absolutely delighted to hear that you had a friendly driver and experienced great service. Providing a combination of professional courtesy and excellent service is what the Black Taxi trade is all about.
We look forward to welcoming you back on board soon.
Kind regards,
John Mc
Gett UK
A very courteous and helpful driver
A very courteous and helpful driver. All the travel arrangements were straight forward.
December 4, 2025
Reply from Gett UK
Dear Philip,
Thank you for your review. We are delighted to hear that you had such a positive experience.
It is fantastic that our driver was very courteous and helpful, and that your travel arrangements were completely straightforward. We aim for every trip to feel seamless and easy, with a great driver who knows the city inside and out.
We look forward to providing you with many more pleasant and easy trips.
Kind regards,
John Mc
Gett UK
Reply from Gett UK
Dear Mr Williams,
Thank you very much for review.
We are delighted to hear that your experience is "Always very good." providing very good service is what we aim to provide for all our customers, and your feedback confirms that we are delivering the reliability and quality you expect every time.
We look forward to providing you with many more pleasant and easy trips.
Kind regards,
John Mc
Gett UK
Driver unhelpful fare more than quoted…
Driver unhelpful fare more than quoted won’t use again
December 7, 2025
Reply from Gett UK
Dear "Customer",
Thank you for leaving a review. I sincerely apologise that your experience led you to feel the driver was unhelpful and that the final fare was higher than the quoted amount. We genuinely regret that this experience has led you to say you won't use our service again.
Regarding the Fare: I apologise if you felt the final metered fare was different from the quote. Please note that the fare quoted at the time of booking is indicative only and reflects historical data for a typical journey on that route in our system. Unfortunately, we cannot provide a precise quote due to ever-changing live traffic conditions. The quote is meant to give an idea of the expected fare, but the final cost is determined by the official, regulated meter based on time and distance travelled.
Regarding the Driver: I am very sorry to hear the driver was unhelpful. We expect all of our highly regulated Black Taxi drivers to uphold the highest standards of courtesy and assistance. Please be assured that all passengers can rate the driver at the end of the ride, and Gett regularly sends drivers updates on all passenger comments and ratings so they can review their performance.
We take your feedback seriously and hope to provide you with a reliable and professional service in the future.
Kind regards,
John Mc
Gett UK
Reply from Gett UK
Dear Andy,
Thank you for the five-star review.
It is brilliant to hear you describe Gett as the "quick and reliable way" to access the professional Black Cab service. That combination of speed and unwavering dependability is precisely the standard our drivers strive to uphold.
We look forward to welcoming you back for another seamless journey soon.
Kind regards,
John Mc
Gett UK
I use this service for work (BBC)
I use this service for work (BBC). Keep away. Its useless beyond believe. Cars not turning up. Or booking hours before then only processed at the last minute and arrive 30mins late. Really, really poor. Shocking. I mean, come on guys, it's not rocket science!
December 5, 2025
Unprompted review
Reply from Gett UK
Dear Tom,
Thank you for taking the time to leave a review. I apologise for any issues you experienced during booking rides with Gett.As your account is managed under a corporate contract, your company has a dedicated team that handles any issues related to your rides. I have passed the details of your review and the ride data to this team, who will be in contact with you directly during the investigation.
On a preliminary review of your recent booking history, I noticed a potential issue with the processing of one ride: the contact telephone number was incorrectly entered at the time of booking, and the booker corrected it approximately 15 minutes later. While this may explain a communications delay, I am sure the team that contacts you will look into the full ride history to determine the root cause and delay you mentioned.
We take this feedback extremely seriously and are committed to resolving these operational issues.
Kind regards,
John Mc
Gett UK
Smooth! Excellent!
The driver arrived early.
He came to the correct place as instructed to collect us
He drove smoothly - which I appreciated
And knew some clever short cuts
Excellent
(I think I had requested a call when he had arrived - which didn’t seem to happen.) but no problem.
December 4, 2025
Reply from Gett UK
Dear Ali,
Thank you so much for your truly excellent review.
We are absolutely delighted to hear about your seamless journey. Knowing that the driver arrived early and came to the correct pickup place as instructed confirms the precision and reliability of our app and drivers.
We especially appreciate you noticing the quality of the ride: the smooth driving and the driver's knowledge of some clever short cuts are direct results of the high standards and intense training required of Black Taxi professionals.
We look forward to delivering the same excellent service on your next journey.
Kind regards,
John Mc
Gett UK
Won't be using again.
Driver helpful getting in and out of car.
However I didn't want to hear his private phone call moaning about non British taxi drivers!
Not appropriate when passengers are in the car.
December 4, 2025
Reply from Gett UK
Dear Lynda,
Thank you for taking the time to leave a review. We are pleased to hear that your driver was helpful in getting you in and out of the car, ensuring a smooth experience.
However, I sincerely apologise that you were made to feel uncomfortable by the driver's private phone call, particularly regarding the content you overheard. This behaviour is completely unacceptable and entirely inappropriate when carrying passengers. We expect the highest levels of professionalism and discretion from drivers at all times.
I will ensure your comments are passed on to our Driver team. They will speak directly with the driver regarding this issue to address this breach of conduct and ensure this does not happen again.
We appreciate you bringing this matter to our attention.
Kind regards,
John Mc
Gett UK
It was reliable and the drivers were…
It was reliable and the drivers were good company
December 1, 2025
Reply from Gett UK
Dear Ginny,
Thank you so much for your review. We are delighted to hear that you found our drivers to be good company.
Providing not only safe and prompt transport but also a pleasant and friendly experience is a key part of the professional Black Cab service.
We look forward to providing you with more professional and reliable journeys in the future.
Kind regards,
John Mc
Gett UK
On time and experienced drivers
December 1, 2025
Reply from Gett UK
Dear GoTurk,
Thank you for your five-star review.
We are delighted to hear that you found our drivers to be on time and experienced. Punctuality and expertise are the absolute hallmarks of the professional Black Taxi service we provide.
We appreciate you choosing Gett and look forward to providing you with more professional and reliable journeys in the future.
Kind regards,
John Mc
Gett UK
Reply from Gett UK
Dear Lakshmanan,
Thank you for your five-star review.
We are delighted to hear that you experienced Great service and found the drivers live commentary helpful. Years of experience, knowledge and pride in your City really show with professional drivers
We look forward to welcoming you back on board soon.
Kind regards,
John Mc
Gett UK
I like the app and the experience was…
I like the app and the experience was great but the app was more than the meter price and legally the cheaper price should be charged the cheaper rate
November 29, 2025
Reply from Gett UK
Dear Emma,
Thank you for taking the time to leave a review. We read your comment regarding the discrepancy between the meter and app prices, and I sincerely apologise for any confusion this caused.
I can confirm we have tried to reach you by phone over the past few days to discuss this. To investigate this issue properly and resolve it for you, we urgently need to know the final fare amount shown on the meter as you exited the taxi.
Without the meter price, I am unable to take this investigation further. I will ask our team to try making contact with you again shortly. Once we receive this crucial piece of information, I will happily look into this matter further and find a resolution.
Kind regards,
John Mc
Gett UK
Very easy to set up
Was helped to set up and use by a lovely cab driver,would recommend it to anyone
November 27, 2025
Reply from Gett UK
Dear Debra,
Thank you so much for your wonderful review. We are delighted to hear that one of our lovely cab drivers took the time to personally help you set up and use the Gett app.
That personal touch and willingness to assist passengers with the technology is exactly the level of service our professional drivers strive to provide. As our drivers are self-employed professionals, it is truly wonderful to hear that their experience has led them to recommend the app to you. Their endorsement as well as your review is the highest compliments we can hope to receive.
We look forward to welcoming you back for many more easy and pleasant journeys.
Kind regards,
John Mc
Gett UK
I would like to dispute this taxi fare.
I would like to dispute this taxi fare.
The driver did not display the meter at the start and end of the journey, which is a breach of Glasgow taxi licensing regulations. Without a visible meter reading, the fare is illegitimate. The driver also dropped me off at the wrong address.
The journey was approximately 12 miles at 4.30pm and at the standard fare it could not have cost £82. Gett did not provide any meter details, fare or cost breakdown.
This is an illegal overcharge and the service was not provided properly. Please chargeback.
December 1, 2025
Reply from Gett UK
Dear Karina,
Thank you for taking the time to leave a review. I sincerely apologise if there is any confusion or frustration over the cost and being dropped at the wrong address.
Although we understand your feelings about the fare, I need to clarify the regulatory context and the details of your journey:
Journey Distance and Regulatory Fares:
You mentioned the journey was approximately 12 miles; however, upon investigating the route data, the actual distance travelled was 16.87 miles.
Regulatory Zones: Black Taxis are highly regulated by the local City Council. The Council is responsible for setting the maximum fares that can be charged for journeys taken within the City boundary.
Out-of-Boundary Journeys: It is important to note that the Licensing Authority does not regulate journeys taken outside the city boundary. Drivers are not obligated to take you to destinations outside the regulated area. If the driver agrees to take you to your destination, the fare should be agreed upon between you and the driver prior to the journey commencing. The reason for the additional boundary charge is that, once outside the city limits, the driver cannot legally take another passenger until they return to their licensed area. The charge helps compensate the driver for the time and fuel spent driving back empty without the chance of picking up any further fares.
Wrong Destination: I don’t quite understand the comment about being dropped off at the wrong address. As the passenger, you were present in the Taxi and are in control of the destination. The driver is obligated to take you where you instruct them to go?
Formal Complaint Process:
If you feel the charge remains illegitimate, you have the right to raise a formal complaint with the regulating body, Glasgow City Council. You can do this via their online complaint form: https://onlineservices.glasgow.gov.uk/forms/taxicomplaint/ComplaintForm.aspx
Kind regards,
John Mc
Gett UK
Reply from Gett UK
Dear Bubbla,
Thank you so much for your review. Seeing the word "Fantastic" used to describe both the app and the service is the best compliment we could hope to receive.
We look forward to continuing to provide you with a fantastic service every time you ride.
Kind regards,
John Mc
Gett UK
Reply from Gett UK
Dear H Stewart,
Thank you for taking the time to leave a review. We are delighted to hear that despite the terrible traffic conditions, your driver ensured you arrived at your destination right on time.
That ability to navigate challenging conditions is a testament to the years of local knowledge each and every Black Taxi driver possesses. Their expertise, gained through The Knowledge, combined with their legal ability to use dedicated bus lanes, helps them circumvent congestion when the roads get busy.
We look forward to providing you with the same professional and efficient service on your next journey.
Kind regards,
John Mc
Gett UK
Reply from Gett UK
Dear Cidalia,
Thank you for your review. We are pleased you found the app quick to use, but I sincerely apologise for the 11-minute wait time you experienced in securing a cab. We appreciate your patience.
We understand that an 11-minute wait falls short of our target. Our average wait time for customers in central city areas is typically under 4 minutes, and we are sorry we didn't meet that expectation on this occasion.
We are continuously working to improve coverage and dispatch efficiency, especially in non central areas, to ensure you spend less time waiting and more time on the move.
Kind regards,
John Mc
Gett UK
Very satisfied of the services that…
Very satisfied of the services that Gett provides.
November 17, 2025
Reply from Gett UK
Dear Luana,
Thank you very much for taking the time to leave such positive feedback. We are absolutely delighted to hear that you are "very satisfied" with the services that Gett provides.
Your satisfaction is our highest priority, and we look forward to ensuring every future journey meets your high expectations for professionalism and reliability.
Kind regards,
John Mc
Gett UK
what was required
November 27, 2025
Reply from Gett UK
Dear Ralph,
Thank you for your concise review. We are delighted to hear that we delivered exactly "what was required."
Our aim is always to provide reliable, professional service that meets your expectations every time. We look forward to ensuring your next journey is just as seamless.
Kind regards,
John Mc
Gett UK
Great for wheelchair user
The driver was friendly and very helpful with my wheelchair. As a disabled passenger it is always a relief when a journey goes smoothly.
November 26, 2025
Reply from Gett UK
Dear Jennifer,
Thank you so much for your wonderful review.
It is incredibly important for us to know that your journey went smoothly. Hearing that the driver was helpful with your wheelchair is so great to hear. Black Taxi drivers are trained to provide seamless assistance and ensure that all passengers, including riders with mobility challenges, feel comfortable.
We are proud to offer a highly regulated fleet of vehicles that are fully accessible. We hope to make every future journey just as easy and stress-free for you.
Kind regards,
John Mc
Gett UK
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