First time user & how straightforward it was! Downloaded the app & then we met Matt. Found each other very easily & had a great ride. Thoroughly recommend. Black cabs are small businesses - owner/op... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
We had a medical emergency and had to get to a specific hospital to sort it. We needed a large vehicle with a separate area so Gett was the obvious answer. Only drawback was the time it took to get to... See more
Company replied
A great taxi driver Piotr very helpful and friendly he even phoned me to find out exactly where we were waiting …. He didn’t mind taking my mobility scooter on board he put it on and took it off at ou... See more
Company replied
Outgoing journey:- Easy to book. Confirmed beforehand. Turned up on time. Got us to our destination as planned. Return journey:- As above, easily contactable as was ready a little earlier than... See more
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Company details
About Gett UK
Written by the company
Hail, track and pay for your taxi from our app. Ride in comfort with thousands of the UK's highest rated and fully licensed taxi drivers.
Use code: GETTGREEN for £10 off your first ride
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Use code: GETTGREEN for £10 off your first ride
> Earn even more coupons
Invite your friends and earn ride coupons for each new friend that uses your referral code.
> Highest Rated Drivers
Our licensed drivers are rated on average 4.8/5 stars by our riders.
> Beat the traffic
Use the privilege of bus lanes when riding in a black cab in Central London for quicker pick ups and journeys.
> Pre-book
Book a taxi for an immediate pickup or pre-book to ride later.
> Ride greener
Select a greener ride option - over 58% of black cabs on the Gett app are electric. We also offset 100% of CO2 emitted from all rides.
> Reliable ride for your business
Book and manage rides and expenses for your business on one platform.
Contact info
London, Edinburgh, Coventry, Glasgow, Reading, Bournemouth, Manchester..., United Kingdom
- customercare.uk@gett.com
- gett.com
4.3
Excellent
2K reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Jake is such a nice man nothing was to…
Jake is such a nice man nothing was to much trouble for him. Wish more cab drivers took a leave out of his book.
January 27, 2026
Unprompted review
Reply from Gett UK
Dear Joan,
Thank you so much for your kind words.
It is wonderful to hear that Jake made such a positive impression. We take great pride in the professionalism and helpful nature of our drivers, and Jake is a fantastic example of the high standards we strive for.
I’ll be sure to pass on your compliments. He’ll be delighted to hear that his efforts were so appreciated.
Warm regards,
John Mc
Gett UK
Reply from Gett UK
Dear Jenny,
Thank you so much for your kind review.
It is wonderful to hear that you had such a positive experience and that your driver was both on time and helpful. Our drivers take great pride in their professional service and friendly manner, and I’m glad it made your journey more pleasant.
We look forward to welcoming you on board again soon.
Best regards,
John Mc
Gett UK
Reply from Gett UK
Dear Alastair,
Thank you for taking the time out of your busy day to leave feedback.
I am delighted to hear that you found our service quick, efficient, and simple to use. We aim to make booking a taxi as seamless as possible, and it is great to know we hit the mark for you.
We look forward to welcoming you back on board soon!
Best regards,
John Mc
Gett UK
my first ride was good but expensive
my first ride was good, but very expensive - i drove to the place for £18 with Bolt, and the same journey back, 15 min later, cost me £31 with Gett's black cab.
January 26, 2026
Reply from Gett UK
Dear Sleptsova,
Thank you for sharing your feedback with us. I’m so pleased to hear that your first experience with Gett was a positive one.
I can certainly appreciate that the fare was different from what you experienced with a private hire service. Black Cab fares are set by a meter regulated by the local authority, which accounts for both the distance travelled and the time taken.
This price reflects the exceptional expertise of Black Taxi drivers. Having mastered "The Knowledge," they navigate London with incredible precision, often finding the best routes without ever needing a satnav. Additionally, every Black Cab is fully wheelchair accessible and held to the highest safety and vetting standards in the city.
We hope the reliability and skill of our professional drivers make us your first choice for future trips across town!
Best regards,
John Mc
Gett UK
This app is a lifesaver...
This app is a lifesaver when I need to be in London. I'm an nervous traveller as I get older and to have such a reliable way to get a Black Cab quickly, efficiently and safely is brilliant! always on time, always reliable and will always stick to the app!! Excellent
January 26, 2026
Reply from Gett UK
Dear Phillippa,
Thank you so much for your heart-warming feedback.
I am so pleased to hear that Gett has become a "lifesaver" for you. We understand that navigating London can feel a bit overwhelming at times, so it’s wonderful to know that our focus on safety, reliability, and punctuality has given you such peace of mind.
Our professional Black Taxi drivers are dedicated to providing a secure and comfortable environment for every passenger, and I'm glad their expertise helps you feel at ease. We’re delighted to have you as a loyal user.
We look forward to welcoming you back on board soon.
Best regards,
John Mc
Gett UK
What's not too like?
The cab arrived on time. The driver said what was necessary and otherwise got on with the driving.
We got wher we wanted to go on time.
What's not too like?
January 23, 2026
Reply from Gett UK
Dear Ludwik,
Thank you for such straightforward feedback. We love it.
I am glad to hear that everything ran smoothly for you and that you arrived at your destination on time with a professional driver who focused on the task at hand. That is exactly what we aim for. Sometimes a prompt, efficient journey is all you need, and I'm pleased we hit the mark.
We look forward to seeing you on board again soon.
Best regards,
John Mc
Gett UK
Drivers start meters before they arrive
Drivers consistently start their meters before they arrive at the destination. And then get angry when you call them out on it.
I would assume it’s very easy to fix / prevent this in the app.
EDIT: My intention is not to get that individual driver into trouble. I flagged to the driver that he had started the meter before he arrived when I got into the taxi and he reset it. The issue is with the App which allows drivers to do this - in happens in about 1 in 4 drives as drivers are all aware that they can do it - this needs to be fixed as it is an ongoing issue and flaw in the App
January 25, 2026
Unprompted review
Reply from Gett UK
Dear L Cam,
Thank you for your feedback. I apologise if this has been happening.
I would like to look into this ride further, as this is not what we expect from drivers. If possible, I would be grateful if you could complete the request for further information I submitted through Trustpilot. As your review is anonymous, I am unable to locate the ride. I will review the driver's GPS details and pass them on to our Driver Team for investigation.
Kind Regards
John Mc
Gett UK
Reply from Gett UK
Dear MumOf,
Thank you so much for your kind review!
It’s lovely to hear that you found the Gett app easy to use and that our drivers made such a positive impression on you. We take a lot of pride in the friendliness and professionalism of our drivers, so I’ll be sure to pass your compliments along to the team.
We hope to see you on board again for another smooth journey soon!
Best wishes,
John Mc
Gett UK
Reply from Gett UK
Dear Geoff,
Thank you for the fantastic feedback.
I am delighted to hear that your taxi arrived within just one minute. Getting you moving that quickly is exactly what we strive for.
We hope to welcome you on board again soon.
Best regards,
John Mc
Gett UK
In no particular order
In no particular order, the response time, especially at around 0800 hours, although this more the exception rather than the rule. Local drivers not that familiar with the most appropriate routes into town, more noticeable on Tuesday, Wednesday and Thursday. Normally, manners and courtesy of the drivers are well appreciated.
January 22, 2026
Reply from Gett UK
Dear Me S.Poole-Robb,
Thank you for your detailed feedback.
I’m very glad to hear that you consistently appreciate the manners and courtesy of our drivers; providing a professional and respectful service is a core part of the Black Cab tradition.
I am sorry to hear that the response time around 08:00 hasn't always met your expectations, even if noted as an exception, and that you've noticed some unfamiliarity with routes during the mid-week rush. Tuesday through Thursday are often the busiest days in the city, but I will pass along your comments to ensure we maintain the high standards you expect from us.
We look forward to welcoming you back on board soon.
Best regards,
John Mc
Gett UK
easy to use app, cab arrived quickly
I usually just hail cabs but wanted to get to the station from home early one day- app is great, cab arrived very quickly. shall be using regularly.
January 21, 2026
Reply from Gett UK
Dear Ejochzrmt,
Thank you for sharing your experience.
I’m so glad the app worked well for your trip to the station and that your cab arrived so quickly. While hailing a cab is a great London tradition, it’s lovely to know that the app can save you a bit of time waiting around for a Taxi to pass by, especially on those early mornings.
We look forward to seeing you on board regularly from now on.
Best regards,
John Mc
Gett UK
Reply from Gett UK
Dear Deb,
Thank you for the lovely feedback.
It’s great to hear that you enjoyed such fast service and that your driver was helpful.
We hope to welcome you on board again soon.
Best regards,
John Mc
Gett UK
Excellent service
January 22, 2026
Reply from Gett UK
Dear Veena,
Thank you so much for taking the time to leave us feedback.
I am delighted to hear that you enjoyed such excellent service. Providing a top-quality journey is what we aim for every time.
We look forward to hopefully seeing you back on board soon.
Best regards,
John Mc
Gett UK
Super Service
Used the app for the first time yesterday and a great experience, press send and the full details of the cab registration, drivers name and photo appear. Hey presto 60 seconds later and an extremely courteous and efficient driver appeared.
January 21, 2026
Reply from Gett UK
Dear Ian,
Thank you so much for sharing your experience.
It is wonderful to hear that your first time using the app was such a success. We are glad you appreciated the transparency of seeing the driver's name, photo, and cab details immediately upon booking.
An arrival in just 60 seconds is fantastic, our drivers take a lot of pride in their efficiency and professional service. It’s great to know your driver was so courteous and made such a positive impression.
We look forward to seeing you on board again soon.
Best regards,
John Mc
Gett UK
Reliable, good service
Good, trustworthy. I like that these are normal black cab drivers that don’t use their phones to navigate. I don’t think drivers should be glancing over at a map - the focus should be on the road! I like that they use electric vehicles!
It’s always been quick for me to get a driver - much more reliable than competitors.
November 27, 2025
Reply from Gett UK
Dear Zara,
Thank you for sharing such positive feedback with us.
It’s great to hear that you find Gett trustworthy and reliable. We completely agree with you: the expertise of our drivers, who have mastered "The Knowledge," allows them to keep their full focus on the road, ensuring a safer and more professional journey for you.
We are also delighted that you appreciate our commitment to electric vehicles. Providing a quick and reliable service is what we strive for every day.
We look forward to welcoming you on board again soon.
Best regards,
John Mc
Gett UK
Really friendly and helpful driver
January 15, 2026
Reply from Gett UK
Dear Paul,
Thank you for your kind feedback.
We appreciate your comments on the driver's helpfulness. Black Taxi drivers take great pride in their profession.
We hope to welcome you on board again soon
Best regards,
John Mc
Gett UK
Often slow to arrive or cancel order
Good app but drivers slow to arrive most of the time. Their cancellations make them frustrating to use but sticking with them for now as the London cabbies know London well and don’t need to use satnav apps.
September 29, 2025
Reply from Gett UK
Dear Mrs Tehranchian,
Thank you for taking the time to share your feedback. We really appreciate your loyalty and your decision to stick with us for your London travels.
I am sorry to hear that arrival times have been frustrating lately. We know how important a prompt pick-up is when you're navigating a busy schedule. It is great to know, however, that our drivers' expert knowledge is what keeps you choosing Gett.
That deep, internalised understanding of London’s streets—without the need for satnav—is exactly what makes our drivers the best in the business. Combined with their ability to use bus lanes, it really is the most efficient way to get through the city's traffic.
If you ever experience a specific issue with a cancellation, please remember our UK-based Customer Experience team is available 24/7 through the app chat to look into it for you.
We look forward to seeing you on board again soon!
Best regards,
John Mc
Gett UK
GREAT SERVICE SAFE COMPANY
Hotel booked cab 4.30am arrived few minutes early prompt route to train station paid happy customer got home to Scotland lost bag passport cash personal card etc . Called office told all the information contacted our driver he has the bag everything was present and correct he's posting our belongings back home to us WHO SAYS ALL HEROS WEAR CAPES THANK YOU PETER
January 16, 2026
Unprompted review
Reply from Gett UK
Dear Food Fillas,
Thank you so much for sharing your experience with us.
Realising you’ve left something behind is all of our worst nightmares, especially after getting all the way home to Scotland. (as a fellow Scotsman, I know the feeling) It’s heartening to know that our team could help put your mind at ease and that Peter is personally ensuring your belongings are returned to you.
Our UK-based support team is available 24/7 to help with exactly these kinds of situations, and I’m so glad they were able to connect you with Peter so quickly. Stories like this are what the Black Cab trade is all about—professionalism, reliability, and genuine care for our passengers.
I’ll be sure to pass your thanks on to Peter, he’ll be chuffed to hear his efforts made such a huge difference to your trip!
Warmest regards,
John Mc
Gett UK
Tips on admin fees on top of fare
Price showed £26; booked taxi; fee came through for £34. Took taxi ride and spoke to driver. Final price on meter £26.03. Invoice arrives with £1.99 admin fee plus outrageously the 5% tip for the driver added to the admin fee. Have been advised to use Jump instead which is great with none of these hidden costs
January 15, 2026
Reply from Gett UK
Dear Tony,
Thank you for sharing your feedback. I am sorry if there was any confusion regarding the charges for your recent journey, and I would like to clarify the billing for the ride in question.
According to our records, the actual metered fare for the journey was £27.40. With the 5% tip of £1.37, the subtotal came to £28.77. After adding the £1.99 booking fee, the final total charged to your payment method was £30.76. I want to reassure you that no tip is ever charged on the booking fee itself.
Regarding the £34.00 you mentioned, I can confirm that no charge for that amount has been made to your payment method. As mentioned, the total for the ride was £30.76.
Regarding the meter fare of £26.03 you mention, it is worth noting that Black Taxi meters in London (regulated by TFL) begin at £4.20 and increase in multiples of £0.20, so a final reading of £26.03 would not be possible on a standard meter. You can view your full itemised receipt within the app at any time for your records.
We aim for complete transparency, which is why we show a fare estimate, in this case, £26–£31, prior to booking. This gives our users the information they need to decide whether to proceed or consider alternatives before pressing "Order Now."
I hope this helps clarify the charges for your trip. I do thank you for raising this feedback. I will be sure to pass it on to our product team, which is always looking for ways to improve visibility and transparency within our app.
Best regards,
John Mc
Gett UK
Reply from Gett UK
Dear DT,
Thank you for sharing your experience with us.
It is brilliant to hear that you found the service fast and that your driver was super helpful. We definitely agree that a professional driver’s expertise sets Black Taxi services apart from other providers.
We look forward to seeing you on board again soon.
Best regards,
John Mc
Gett UK
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