I had difficulty in contacting anyone to help as their website 'contact me' wasn't functioning correctly. Through Trustpilot I had Karla from GetTested help me and she was very helpful and offered m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The wait for the test results was very long, but you told us in advance that there would be a wait, so I understood that. Finally my results did come and were easy to understand. Your company seems to... See more
Company replied
I got the womans hormone test and compared to some places it was good value for money, waited a few weeks for the results. communication during that time was good and I was kept up to date via email m... See more
Company replied
I or we used this alongside gp, I have found some results little off normal or feeling well levels. However, along with nhs service has got closer to intial more acceptable, levels. The o... See more
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Company details
Written by the company
At GetTested, we believe that understanding your health should never be a guessing game. Trusted by leading practitioners across the continent and preferred by individuals keen on taking full control of their health, we've become a benchmark for precision and reliability in health testing. Our advanced testing solutions are conducted exclusively by ISO-certified labs, ensuring accuracy and peace of mind. With over 10,000 satisfied customers spread across Europe, our commitment to excellence and customer care remains unparalleled. Dive deeper into your health, understand your body better, and take actionable steps towards a healthier future. Choose GetTested – where quality meets trust in health insights.
Contact info
GetTested International AB, c/o Oddisey Ltd., Unit 5 Cromwell Industrial Estate, Staffa Road, E10 7QZ, London, United Kingdom
- hello@gettested.co.uk
- gettested.co.uk
3.8
Great
497 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful
Very helpful. Detailed. Clear. Knowledgeable. Good advice. Quick turnround on support.
April 4, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Mr Ian,
Thank you so much for your kind review! 💙 We're really happy to hear that you had a positive testing experience, from clear information to quick and helpful support. Don’t hesitate to reach out if you have any questions in the future! 😊
Best regards,
GetTested
It helped me out.
March 28, 2025
Reply from GetTested.co.uk
Thank you Denise for your review! We're so glad to hear the test was helpful to you. 💙
All the best,
GetTested
Quick postal service
Quick postal service
Able to take to gp and not have to wait for hospital diagnosis, gp gave me antibiotics on the re showing results of urine test strip
March 28, 2025
Reply from GetTested.co.uk
Hi Mrs Lynn,
Thank you for your lovely review! We're glad the fast postal service and your ability to use the test results with your GP helped speed up your care.💙
Wishing you the best of health,😊
GetTested
Was expecting numerical result not a…
Was expecting numerical result not a colour change
March 26, 2025
Reply from GetTested.co.uk
Hi Martin,
Thanks for your feedback! 😊
For our rapid tests, you use the colour on the test strip to match it against the result card – each colour corresponds to a specific numerical range. So while the strip shows a colour, that colour represents an actual value listed on the card.
If you'd like help interpreting your result, feel free to contact us at hello@gettested.co.uk – we're happy to assist! 💙
Best regards,
GetTested
It was a good experience
It was a good experience and communication great.
March 26, 2025
Unprompted review
Reply from GetTested.co.uk
Thank you so much for your lovely review! 💙
We're glad to hear you had a good experience and that the communication felt smooth. We're always here if you need anything in the future! 😊
Warm regards,
GetTested
Super efficient and trustworthy tests
March 12, 2025
Unprompted review
Reply from GetTested.co.uk
Thank you so much Nadja for your kind words! 💙
We're so happy to hear you found our tests both efficient and trustworthy. Don't hesitate to reach out if you ever have any questions, we're always here to help! 😊
Best regards,
GetTested
Taking money and blood from people for…
Taking money and blood from people for what?
So they can tell you that you need to do a different type of test to check for a histamine response for 'your' type of allergy.
So they can tell you that you are not allergic to anything and then when you question the fact that you have been allergic to penicillin since you were a baby and have you therefore outgrown the allergy they say... not sure - check with a doc. It could be a false negative if you haven't been exposed to it for a while.
Basically, they went on to admit that everything can be a false negative and therefore it is a total waste of time and money.
March 31, 2025
Unprompted review
Reply from GetTested.co.uk
Thank you for your feedback, Chantelle — we’re truly sorry to hear that you were left feeling disappointed. 💙
Our allergy test is designed to detect IgE antibodies in the blood — a widely accepted method used by doctors and laboratories to assess immediate-type allergic reactions. However, like all IgE-based blood tests, it does have certain limitations:
🔹 If a person has not been exposed to a specific allergen in recent weeks, the immune system may not have produced enough circulating IgE antibodies for the test to detect, which can result in a false negative. This applies to many substances — including foods, environmental triggers, and medications such as penicillin.
🔹 Some reactions, particularly those that are skin-related or chronic in nature, may be non-IgE-mediated. These types of sensitivities are not picked up by blood-based IgE tests and may require different testing methods (e.g. skin prick tests or clinical evaluations) — especially when the trigger is unknown.
We try to clearly list all allergens included in the test panel on our product pages. If anything ever feels unclear, or if you would like help understanding your results, please don’t hesitate to reach out to us — we’re happy to help.
Lastly, if you suspect a reaction to something that is not included in our panel, or are dealing with severe or persistent symptoms, we strongly recommend contacting your doctor for further investigation. Again, we're truly sorry you had this experience and we appreciate you taking the time to share your thoughts.💙
Kind regards,
GetTested
Fast delivery
Fast delivery - easy to follow the instructions for the test :-)
March 28, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Iben,
Thank you so much for your great review! 😊
We’re happy to hear the delivery was fast and that you found the instructions easy to follow, that's exactly what we aim for!
All the best,
GetTested 💙
A good back up to monitor an autoimmine disease
This was a bit of a learning curve but it is a great service which enabled me to check my CRP with an autoimmune disease. I would probably use GetTested again. The only drawback being the 15 day wait for the results.
Thank you.
March 3, 2025
Unprompted review
Reply from GetTested.co.uk
Thank you so much Rosemary for your lovely review! 😊
We're really glad to hear that the test helped you monitor your CRP levels in relation to your autoimmune condition. It's great to know you'd consider using our services again!
We understand that the wait can feel long, it's due to queue order and careful quality control to ensure accurate and reliable results. 💙
Thanks again for your feedback, and we're here anytime you need us!
Kind regards,
GetTested 🌷
Easy test, detailed results.
I purchased the testosterone test, which arrived fairly quick, within a week. The test had a very easy guide, on how to do the test, and how to register the test on the website. The results came within a week, and was very detailed, which is nice. Overall a very good experience.
March 25, 2025
Unprompted review
Reply from GetTested.co.uk
Thank you Luke for your great review! We're happy to hear that you found the testosterone test easy to use and that the instructions and registration process were clear. 😊
It's also great that you received your detailed results quickly. We really appreciate your feedback and are glad you had a positive experience with us! 💙🧪
Warm regards,
GetTested
Fantastic service
Fantastic service, I have already recommended the tests to family & friends.
March 12, 2025
Unprompted review
Reply from GetTested.co.uk
Thank you so much Julie for your kind words! 💙 We're so glad to hear that you've had a great experience and even recommended us to your family and friends, that means the world to us! 🙏😊
If you ever need help with anything or have any questions, we're always here.✨
Warm regards,
GetTested
My test arrived quickly and I was…
My test arrived quickly and I was notified when gettested received my blood sample back. The results were received within the timeframe specified. I had guessed what my intolerance food’s probably were and the test confirmed this and also a couple extra intolerances showed up which I wasn’t aware of. Very pleased with the results.
March 5, 2025
Reply from GetTested.co.uk
Thank you so much Wayne for this lovely review 😊 We're thrilled to hear that the test arrived quickly and that the results were helpful in confirming your food intolerances. It's great that the test also revealed some additional intolerances you weren't aware of and that you feel pleased with the results!💙
Best regards,
GetTested
Reply from GetTested.co.uk
Hi Eva,
Thank you! We're happy to hear that all went well. 😊☀️
All the best,
GetTested
Reply from GetTested.co.uk
Thank you Gemma for your lovely review! 😊💙
Best regards,
GetTested
Excellent communication from Gettested
Excellent communication from Gettested. I did have a problem printing the report off but managed to get around that.
March 3, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Aileen,
Thank you for your kind words! 😊 We're sorry to hear that your printer wasn't working as it should, but we're glad you managed to get around it.
If you ever have any trouble downloading your results or anything else, please feel free to reach out to us at hello@gettested.co.uk, and we'll be happy to assist you! 💙
Warm regards,
GetTested
Took my money and they received my…
Took my money and they received my sample but I never got any results.
February 11, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Adrian,
I'm sorry to hear that you haven't recieved your results yet! This sounds very strange. 😕 Please feel free to reach out to us at hello@gettested.co.uk and explain the situation so we can look into it. If you haven’t received your results within 10-15 business days, we want to have a look at it. Kindly send us your order number and test ID, and we can either send out a new test or offer a refund if you haven't received your results within the promised timeframe. 😊
Best regards,
GetTested 💙
Reply from GetTested.co.uk
Thank you Moira for your lovely review! 😊 We're thrilled to hear that you were happy with the fast delivery and quality service. We truly appreciate your support and look forward to serving you again in the future! 🌟
Warm regars,
GetTested
Great customer service
I recently purchased DNA tests from getTested, and so far, I am very impressed with the whole process and how well my results were organised. Though they are very detailed and contain a lot of information, the PDF files are very well presented, clean, and easy to understand.
The customer service team was wonderful and was quick to resolve my queries. I highly recommend this company.
February 26, 2025
Unprompted review
Reply from GetTested.co.uk
Wow, thank you, Cherry! 😊💙 We truly value our support team, and it’s great to hear that you found your results well-organized and easy to understand. We appreciate your recommendation and are so happy you had a great experience with us! ✨
All the best,
GetTested
Waste of money!
I ordered omega-3 index test as I was lured by an affordable price of the test. After some initial problems with setting up my account on the company's website, I proceeded to carefully carry on reading the instructions on how to perform a test. The procedure involves a finger prick test, requiring a substantial amount of blood to be collected in two designated white spots on the test kit. The kit included two small lancets (needles), but unfortunately, these were insufficient to produce the required blood volume. I was only able to generate a small drop of blood, while approximately ten drops were needed. I reached out to the company via the provided email address to report the issue. A representative named Petra responded, requesting the test ID, which I promptly provided. However, I have not received any further communication from them since then.
Update: Thank you for the two messages from Gettested.co.uk on the same day. I replied to you advising that I provided the ID number on 12th February, which can be viewed in the email correspondence. However, for ease of reference I provided it again by an email.
Update: I did check the email address that I sent it to. It was correct in both of the instances. It was placed correctly. Also, I did receive a reply to the first two messages sent to exactly the same email address.. All the emails are in the same email thread, including the one that I received from you today. There is another email from you that I receive from you coming from a different email address, to which I replied as well...
March 10, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Anna,
I'm really sorry to hear that! 💙
I can see that Petra reached out to you about a month ago requesting your test ID, but unfortunately, we haven’t received any response from you in our system. It’s possible that the email wasn’t delivered correctly or got stuck in your outbox. Would you mind resending it so we can check if it comes through this time?
We typically respond to all emails within 24-48 business hours, so if you haven’t received a reply, please try sending another email via our contact page, or alternatively from another email address.
👉 hello@gettested.io
Regarding the lancets and blood collection, we completely understand that some people may need additional lancets to collect enough blood. We’d be happy to send you a replacement kit with extra lancets to make the process easier.
For reference, you can also find step-by-step instructions here:
👉 https://instructions.gettested.io/
Update: Hi again Anna, we have tried to contact you on email yesterday and today but have not recieved any responses. Please try emailing us with a different emailaddress. Also make sure that we are set as the reciever under "to", sometimes you can accidentally set yourself as the reciever.🙏
Looking forward to resolving this for you! 😊✨
Best regards,
GetTested
Easy to use and virtually painless
Easy to use and virtually painless. A good product
March 8, 2025
Unprompted review
Reply from GetTested.co.uk
Thank you Peter for your lovely review!😊 We're glad to hear the testing went well and that you liked the product. 💙
All the best,
GetTested
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