I had difficulty in contacting anyone to help as their website 'contact me' wasn't functioning correctly. Through Trustpilot I had Karla from GetTested help me and she was very helpful and offered m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The wait for the test results was very long, but you told us in advance that there would be a wait, so I understood that. Finally my results did come and were easy to understand. Your company seems to... See more
Company replied
I got the womans hormone test and compared to some places it was good value for money, waited a few weeks for the results. communication during that time was good and I was kept up to date via email m... See more
Company replied
I or we used this alongside gp, I have found some results little off normal or feeling well levels. However, along with nhs service has got closer to intial more acceptable, levels. The o... See more
Company replied
Company details
Written by the company
At GetTested, we believe that understanding your health should never be a guessing game. Trusted by leading practitioners across the continent and preferred by individuals keen on taking full control of their health, we've become a benchmark for precision and reliability in health testing. Our advanced testing solutions are conducted exclusively by ISO-certified labs, ensuring accuracy and peace of mind. With over 10,000 satisfied customers spread across Europe, our commitment to excellence and customer care remains unparalleled. Dive deeper into your health, understand your body better, and take actionable steps towards a healthier future. Choose GetTested – where quality meets trust in health insights.
Contact info
GetTested International AB, c/o Oddisey Ltd., Unit 5 Cromwell Industrial Estate, Staffa Road, E10 7QZ, London, United Kingdom
- hello@gettested.co.uk
- gettested.co.uk
3.8
Great
497 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from GetTested.co.uk
Hi Dragomir,
Thank you for your kind words! 😊
We’re so happy to hear that you found the process simple, quick and efficient – that’s exactly what we aim for 💙
Kind regards,
GetTested
Exceptional customer service from GetTested.
Would highly recommend GetTested.
There was a problem with my hormone test not reaching the lab and they sorted it out within a couple of days sending me a replacement test kit!
The customer service is excellent.
September 12, 2025
Unprompted review
Reply from GetTested.co.uk
Thank you so much, Wendy! 💙
We’re really happy we could help you quickly and that you had a great experience with our customer service. Thank you for your recommendation! It truly means a lot to us 😊🌟
Warm regards,
GetTested
Excellent at home test kits
Excellent at home test kits. As a nutritional therapist, I highly recommend GetTested. Their customer service is excellent, range of products is vast and medical understanding very solid. A great organisation
September 11, 2025
Unprompted review
Reply from GetTested.co.uk
Hi The Nutritious Pea,
Thank you so much for your kind words and recommendation!
We’re delighted that you value our range of tests and customer service. It means a lot to be trusted by professionals like yourself, and we look forward to continuing to support you. 🙏✨
All the best,
GetTested💙
I wanted to ask a question as a…
I wanted to ask a question as a returning customer about another product. My previous test didn't work, but the customer support service was great and I didn't have to argue for a refund, so far!
September 11, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Rani,
Thank you for sharing your experience and for returning to us as a customer. We’re so pleased to hear our support team could assist you quickly and without any hassle. We always want our customers to feel supported and cared for. 💙
Warm regards,
GetTested
I have a strong feeling that I have…
I have a strong feeling that I have Lyme disease and the nhs tell me it's too expensive for a test but company like yourself make it feasible and to get a positive test results prove what I've been saying for years, now to try and get treatment that's going to be the next problem
September 11, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Robert,
Thank you for your feedback. We’re glad to hear that our service has made testing more accessible for you. We understand how challenging it can be to seek answers about your health, and we hope the results will support you in your next steps. ⭐😊
Best wishes,
GetTested
Test, what test.
My test went missing even though it was tracked and receipt was acknowledged. There doesn't seem to be a process to keep track of received tests and certainly no process of advising waiting customers. Customer services only offered to send out a replacement test. I was also advised that a refund would be given via Klarna even though I did not pay via that service. Very poor service.
August 12, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Jack,
Thank you for your feedback. Just to clarify – all tests that reach us are scanned on arrival, and you get a notification by SMS/email as well as an update in your online portal when we receive it. If this didn’t happen, we’d be happy to double-check for you.
As for the refund, we use Klarna as our payment provider for most methods (card, Swish, bank transfer, etc.), not only invoice. That’s why your order most likely went through Klarna. In any case, once a refund is processed it always goes back to the same method you used.
I hope everything is sorted now 🙏 If you don’t see the refund within 5 business days, please let us know and we’ll make sure to help.
Best regards,
GetTested
The courier company used was not up to…
The courier company used was not up to standard. Non-delivery was blamed on incorrect address which is a flawed explanation as otherwise always successful. Furthermore instead of reaching out to me for a re-delivery it automatically defaulted to returning the product to the supplier. Discussions on changing delivery protocols or the courier themselves needed by GetTested
September 5, 2025
Unprompted review
Reply from GetTested.co.uk
Hi,
We are sorry to hear about your delivery experience, that sounds frustrating. Please contact our customer service with your order number and which courier service was used, and we will gladly look into this for you.
If it was a home delivery, the package should normally be redirected to a service point if the delivery to your home is not possible. However, if the shipment has been at the service point until the collection period expired, it is automatically returned and re-delivery is unfortunately not made.
We would like to forward your feedback to our logistics team so they can address this with our courier contacts. If you haven’t already sent us this information directly, please share it with us so we can follow up properly. 💙
Best regards,
GetTested
Avoid this company!
Bought rapid STD testing...what they don't tell you is you can get a 'borderline' result. This is when a faint line appears and the back of the box says borderline...borderline faint line looks very like a positive faint line going by the chart.
All this does is cause loads of stress. Had to get swab test done properly and results were negative. Anyone buying a rapid test wants a clear answer and this doesn't give you that. Total waste of money, if I'd known 'borderline' was possible I'd never have bought it. This could really badly impact someone's mental health, especially if you have any kind of health anxiety. Avoid!!
August 28, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Jen,
Thank you for sharing your experience, and we’re truly sorry to hear that.
On the result card it is explained that a borderline result can occur. This is something that happens with many rapid tests since they are meant as screening tools rather than final diagnostic tests.
If you ever receive a borderline result, we warmly encourage you to reach out to our support team with your ordernumber and describing the situation, it's also good to provide pictures so that we can help you faster.
We’re always here to guide you through the next steps, and in these cases the test should be repeated with a new cassette. 🙂
All the best,
GetTested
Excellent customer service
Excellent customer service. Quick, polite and efficient. Have used the tests several times.
September 4, 2025
Unprompted review
Reply from GetTested.co.uk
Hi
Thank you so much for your kind words and for trusting us with your testing on several occasions 💙.
We’re really glad to hear you’ve had a positive experience with our customer service and test process. Your feedback means a lot to us and we look forward to supporting you again in the future 🧬🔬.
Kind regards,
GetTested
HSV 1 / 2 tests don't work
As someone else mentioned re the Herpes 1/2 test is not accurate. Took six months after last partner told me tested positive. Showed negative. Then had outbreak clearly HSV2. Took another test from get tested. Also showed negative - so clearly the test doesn't work.
Edit: as gettested have now given same stock response as gave to others. Yes, went to doctors and they confirmed HSV2. Which means that both tests from get tested gave false negatives.
This means that causing many issues with people thinking negative and spreading the STI because of a faulty test.
August 30, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Tessa
Thank you for your review and for sharing your experience.
We understand it can be confusing when symptoms and test results don’t seem to match. It’s important to keep in mind that having symptoms does not always mean they are caused by HSV-1 or HSV-2. But if you continue to experience symptoms that don’t go away, we always recommend contacting your local doctor for a follow-up and, if needed, further testing at a laboratory.
If you would like additional guidance from our team of specialists, please feel free to reach out to our support team.
Kind regards,
Team GetTested :blue_heart:
Incredibly slow service for all tests
Incredibly slow service for all tests. Wait weeks for results that take about 5 minutes to process in a lab. The excuse back is that their tests are in line with industry standards. Well no, they aren't. I worked in a lab for years and these are processed incredibly slowly. Worse is when the sample is flawed in some way. They make you wait all those weeks to find out. Likely the result if poor storage on their part. Just don't bother with these guys
August 5, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Al,
Thank you for sharing your feedback 💙. We truly value it, but we also want to be clear on a few points so there is no misunderstanding.
On our website we state that the processing time for most lab tests is 10–15 business days. This is the service purchased and is in line with standard processing times within healthcare, since we use ISO-certified laboratories that follow the same quality standards as hospital labs. We always process samples in order of arrival to ensure fairness for all customers.
In some cases, a sample can unfortunately be flawed – for example if there is too little material, or if the sample is hemolytic. This is why we always recommend following the instructions carefully. To make this easier, we provide written instructions, video guides online, and also offer support via chat and email if needed.
Your comment about poor storage is not correct, and we would like to clarify this. Samples are stored refrigerated as soon as they reach our logistics center and remain under controlled conditions until analysis at the laboratory. Many of our test tubes also contain stabilizing agents and anticoagulants (such as EDTA or preservatives), which ensure that the samples remain viable during the required transport and storage time.
If a sample does turn out to be hemolytic or insufficient, we always offer either a free retest or a full refund – provided the instructions were followed.
We are sorry if the waiting time felt longer than expected and we hope this explanation gives a clearer picture of our process. If you have further concerns about your test specifically or feel unsatisfied, please don’t hesitate to contact us directly so we can assist you with a full refund or a new test if you haven't received that already🙏.
Kind regards,
GetTested
Do not buy from this company
Bought an STI test for “instant” results. Gave me 2 x false positive and caused extreme stress and anxiety. I ended up spending £300 at a trustworthy 24 hour lab and at least for peace of mind. Was negative across the board. Thank goodness I did. DO NOT SPEND YOUR MONEY WITH THIS COMPANY. POOR QUALITY PRODUCTS WHICH COST YOU MENTAL AND MONETARY STRESS.
August 22, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Louise,
We are very sorry to hear about your experience 🥺.
With rapid screening tests, the result can sometimes show a very faint line. This does not mean positive – but rather a cut-off value, meaning that the test should be repeated for confirmation. A faint line or borderline result can therefore look reactive, even though it is not a true positive.
It also depends on which exact rapid test you used, as different test have different ways of showing results, different sensitivity and interpretation guidelines. This is one of the reasons why we always recommend confirming any reactive or unclear result with us.
The easiest way for us to help you further is if you contact us directly and send us photos of your test cassettes so that our team can review them 🔬. If the test appears to have given an incorrect result, we of course want to investigate it closely.
You can also updaye your review with your ordernumber and we can contact you via the email linked to your order.
Please also note that these are screening tests – they are not intended to provide a final medical diagnosis. Factors such as cross-reactions with other proteins, recent vaccinations, or certain medical conditions can occasionally cause false positives.
We truly regret the stress this has caused you and hope you will contact us so that we can look into your case and help you properly 💙
Kind regards,
GetTested
Customer service is 10+ from my…
Customer service is 10+ from my experience!
Everything was received on schedule and off went the samples. Results came as promised. Highly recommended!
August 26, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Eelis 💙
Thank you so much for your kind words and recommendation!
We’re really happy to hear that everything went smoothly with your order, and that you’re satisfied with both our customer service and the results. 🙏
We truly appreciate you taking the time to share your experience.🙂
Kind regards,
GetTested
Had an issue with my order and…
Had an issue with my order and contacted customer service. I received a very timely response which resolved my issue. A second kit was sent out and the agent was courteous, responsive and effective throughout all of our interaction. I was pleasantly surprised and very appreciative of the outstanding customer service. Thank you.
August 18, 2025
Unprompted review
Reply from GetTested.co.uk
Thank you Kathleen for your kind words 💙
We’re very happy to hear that our team could assist you quickly and that you felt supported throughout the process. We truly value our support team and are glad they could resolve your issue so effectively.
Your appreciation means a lot to us, and we look forward to assisting you again whenever you need us 🧬🔬
All the best,
GetTested
Simple to do test and arrived very quickly!
Ordered a HPV home testing kit it arrived quickly and was easy and painless to do. I had a instant result kit and I did get abit concerned that I had a positive test because I saw a very very faint second line the first one was very strong so I got in touch with someone on the chat page and they assured me I had a negative test and the second line had to be very clear and dark like the first one to have a positive result. They put my mind at ease and the next morning the faint line has completely gone anyway. I will use this company again and I do recommend them.
August 20, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Natalie,
Thank you so much for your detailed feedback 💙
We’re glad to hear the test was easy to use and that our support team could give you peace of mind. A faint line can definitely cause concern, so we’re happy you reached out and got clarity right away.
We truly appreciate your trust and recommendation, and we look forward to being here for you again in the future 😊
Best regards,
GetTested
Never got results,promised refund but…
Never got results,promised refund but never reimbursed.
Complete con,shouldn’t be allowed!
April 25, 2025
Unprompted review
Reply from GetTested.co.uk
Hi, thank you for your feedback 💙
Refunds usually take around 5 banking days, but depending on your bank it can sometimes take up to 10 banking days to process.
To be able to check your case in detail, kindly update your review with your order number or email us again so we can look into this right away and make sure that everything has been processed properly.
Kind regards,
GetTested
My test for SIBO has been away for over…
My test for SIBO has been away for over 6 weeks and I have heard nothing back. Complete waste of money.
August 15, 2025
Unprompted review
Reply from GetTested.co.uk
Hi, Darren.
Thank you for sharing your experience 💙
Results for the SIBO test are normally ready within 15 business days after we receive your sample. Could you please update your review with your test ID or order number, so we can check the status for you?
Kind regards,
GetTested
Very easy to order
Very easy to order. Very quick delivery, 10% off first order. An excellent and informative website. The symptom checker is a brilliant guide. A wide variety of tests. Looking forward to sending in my test and receiving my results.
August 4, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Lisa,
Thank you so much for your kind words! 😊 We're thrilled to hear that you found the website easy to use and that the symptom checker was helpful.
We look forward to receiving your test and hope the results provide you with the insights you're looking for! 💙
Best regards,
GetTested
Love this company
I love this company; I trust it more than the NHS, and it's worth the money.
August 4, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Andrius,
Wow! Thank you for your amazing feedback and your trust, it truly means a lot to us! 🙏
We're so happy to hear you feel it’s worth it. We're here whenever you need us. 😊
All the best,
GetTested
Get tested At Doctors PSA Test
Paper work doe not explain how to carry out test you have to decipher from drawings on box , two Lancets were provided but I was unable to get enough blood so i ended up having to stab myself with a pin but then i could not get enough blood into the pipette as id tried so many times it would no longer worked so put as much blood in tester as i could , needless to say i got no result at all
August 3, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Angelo/Tracey,
Thank you for sharing your feedback, and we’re really sorry to hear about the trouble you experienced with the PSA test.
If you ever have issues during testing, you’re always welcome to reach out to our customer support with your test name and order number – we can help explain the process, send out a replacement test, or issue a refund if something isn’t working as it should.
Please also note that we provide detailed online instructions with step-by-step videos, which can make the process much easier:
👉 https://instructions.gettested.io/instruction/psa/
All the best,
GetTested
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