I had difficulty in contacting anyone to help as their website 'contact me' wasn't functioning correctly. Through Trustpilot I had Karla from GetTested help me and she was very helpful and offered m... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The wait for the test results was very long, but you told us in advance that there would be a wait, so I understood that. Finally my results did come and were easy to understand. Your company seems to... See more
Company replied
I got the womans hormone test and compared to some places it was good value for money, waited a few weeks for the results. communication during that time was good and I was kept up to date via email m... See more
Company replied
I or we used this alongside gp, I have found some results little off normal or feeling well levels. However, along with nhs service has got closer to intial more acceptable, levels. The o... See more
Company replied
Company details
Written by the company
At GetTested, we believe that understanding your health should never be a guessing game. Trusted by leading practitioners across the continent and preferred by individuals keen on taking full control of their health, we've become a benchmark for precision and reliability in health testing. Our advanced testing solutions are conducted exclusively by ISO-certified labs, ensuring accuracy and peace of mind. With over 10,000 satisfied customers spread across Europe, our commitment to excellence and customer care remains unparalleled. Dive deeper into your health, understand your body better, and take actionable steps towards a healthier future. Choose GetTested – where quality meets trust in health insights.
Contact info
GetTested International AB, c/o Oddisey Ltd., Unit 5 Cromwell Industrial Estate, Staffa Road, E10 7QZ, London, United Kingdom
- hello@gettested.co.uk
- gettested.co.uk
3.8
Great
497 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Easy to access and use website. Easy to understand clear concise pricing up front. Easy to register. So easy to use device and postage. 5 stars so fars*****
July 30, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Cogsi,
Thank you so much for your kind words and fantastic review! 😊 We're so glad to hear that you found everything from the website to the test process clear and easy to use. Your 5 stars truly mean a lot to us! 💙
Kind regards,
GetTested
Beyond disgusting.
Beyond disgusting.
I was told my sample was received. Only it wasn’t really - after another 3 weeks of waiting they confirm to me I will receive results that week.
Only the next day they email and admit they lost it !!!! They weren’t going to tell me - I could have taken another test in this time and not wasted so much time but they couldn’t even be bothered to tell me what they had done.
I suspect they did it on purpose to punish me because I left a review commenting on how long they take.
Now I will have to go through this all again with another company - that’s nearly a month they have cost me when I could have been on the wrong treatment for all they care.
July 31, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Sarah,
We’re truly sorry to hear about your experience, and we completely understand your frustration – waiting for important health results only to face delays is incredibly disappointing.
However, we want to be absolutely clear that we would never intentionally delay, withhold, or lose a test to punish anyone for leaving a review. There’s no reason – moral or practical – why we would ever do something like that. Not only would it go against our values as a company, but there is also no benefit to anyone in doing so. Any lost test means additional cost, either through sending a replacement or issuing a full refund – which you are always entitled to if your test result isn’t delivered. 💙
Any lost test does come with a cost on our side – for the kit, shipping, and handling – but at the end of the day, what matters most is that you feel supported and satisfied. That’s why we’re always happy to offer a full refund or a replacement kit, regardless of the expense.
Our expected processing and delivery times are clearly stated on our website, but we understand that any delay beyond this can be very frustrating. Unfortunately, on rare occasions, samples can be lost in the post, which is outside our control. If you have a tracking ID, we’re more than happy to investigate further with the courier (e.g. UPS) to see what may have happened.
If you are awaiting treatment or have health concerns, please make sure to consult with your doctor or healthcare provider directly, as we cannot advise on or delay medical treatment.
We’re truly sorry again for the inconvenience caused and are here to help if there’s anything we can still do to make this right. 💙
Kind regards,
GetTested
Easy and clear options on website allow…
Easy and clear options on website allow me to choose the test I needed
July 25, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Caroline,
Thank you so much for your 5-star review! 😊
We're glad to hear that you found the website easy to navigate and that choosing the right test was straightforward. If you ever have any questions or need further guidance, we're always here to help! 💙
All the best,
GetTested
melotonin test , in the morning or evening! …
ordered and received the melotonin test,it said for best results to test first thing in the morning,then on tue received test results, it said best test in the evening 🤷.
as many have said on here , i had no reply from their customer services.
ref DGTZ4M-ML
July 16, 2025
Unprompted review
Reply from GetTested.co.uk
Thank you for your feedback, and we're really sorry for the frustration caused.
We’ve recently experienced some unexpected email issues, which unfortunately meant that some of our replies never reached customers, including ours to you. We resent our response earlier today.
We completely understand how that can lead to disappointment, and we’re working hard to make sure it doesn’t happen again. If you still haven’t seen our reply, please check your spam folder or feel free to contact us again — we’re here and ready to help.
Regarding the melatonin test, it's recommended to take in the evening. We’re sorry if that wasn’t clearly communicated.
Thanks again for your patience 🙏
Kind regards,
GetTested 💙
HSV1/1
I bought a test for HSV1/2. Currently I have a cold sore which indicates HSV1, but the test came all clear.
July 22, 2025
Unprompted review
Reply from GetTested.co.uk
Thank you for your review and for sharing your experience.
We understand it can be confusing when symptoms and test results don’t seem to match. It’s important to note that while cold sores are commonly caused by HSV-1, they’re not always definitive proof of infection, especially without a confirmed diagnosis.
If you have questions or want help with anything — just reach out to our customer service team.
Kind regards,
GetTested 💙
I have used Get Tested a few times…
I have used Get Tested a few times before and everything went very smoothly however, this time I had a lot of problems accessing my account due to a technical problem my end. Helmant was extremely helpful and went through different processes so that I could finally see my results.
July 22, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Jennifer,
Thank you so much for your kind words, and for coming back to us again! We're sorry to hear you had trouble accessing your account this time, but we're thrilled that Hemant was able to help you out and get everything sorted.
We’ll make sure to pass on the praise!
Warm regards,
GetTested 💙
Great experience.
Simple test, intuitive dashboard. And a great report. And the fact that my data is deleted after one month is essential.
July 8, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Jonas,
Thanks for the great review! Super happy you liked the test and the dashboard — and yes, data privacy is key.
Kind regards,
GetTested 💙
Lactose intolerance test
Received the test promptly. Easy to do. Results are a bit slow to get.
June 28, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Val,
Thank you so much for your review!
We're glad to hear the test was easy to use and arrived quickly. We appreciate your patience with the results, we're always working to speed things up where possible.
Warm regards,
GetTested 💙
Waste of time
I have never received what I ordered (even after +20 days).
Also, it took me a long time to get to speak to someone on the chat to update me.
I said I would tolerate waiting 3 more business days to receive the test if they offered some kind of compensation (e.g. 50% off) but I was given 2 options:
- Either they would cancel the order and refund me
- Or they would send another test
In resume: they only served for 1 purpose: wasting my time.
This is my order number: 94106
July 18, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Simao,
I'm very sorry to hear this — that definitely doesn't sound right, and of course we want to compensate you if your order was delayed.
To help us locate your case, could you please update your review with your order number or email address? I’ll get in touch with you directly to make this right.
Update;
Thank you for providing the order number. I can see that you've received a full refund — we're truly sorry the test didn’t arrive on time.
If you're still not satisfied, I'm happy to offer you a discount code for a future test. If there’s a specific test you’re interested in, just let us know and I’ll help you with that.
Kind regards,
GetTested 💙
There is something very strange going…
There is something very strange going on with this company, GetTested.co.uk
In May 2025 I ordered a melatonin test kit which I completed and returned to a London address. Since then, after numerous attempts to contact the company, I am now minus £80.
I should have realised from the start that an online trader who fails provide a business adddress cannot be trusted. I hopes this helps any potential buyer.
Thank you for your reply. My order number is UK71124 and was actually placed and acknowledged by you on 28th March 2028.
Price paid £82.60
April 15, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Vic,
We’re so sorry to hear this – that definitely doesn’t sound right, and it’s not the experience we want our customers to have 🥺 We always refund test kits that are returned for a refund, or replace kits if something has gone wrong. Do you have tracking for this that you could share with us so that we can check on it? If you’re referring to having sent your completed test kit back for analysis, there should be a tracking number on the return postage – if you noted it, we can trace where it ended up.
Unfortunately, we’ve had a temporary issue with our UK email inbox, which meant that some messages didn’t come through. This has now been resolved, and you’re welcome to email us again. I'm so sorry about this.
If you could kindly update your review with your test ID or order number, we’ll get in touch via the email address linked to your order.
We truly apologise for the inconvenience, and thank you for bringing this to our attention 💙
Best regards,
GetTested
Reply from GetTested.co.uk
Thank you so much Tony for your 5-star review! 💙
We’re happy to hear that everything went very well – that’s exactly what we aim for!
Warm regards,
GetTested😊
Useful service
Useful service although it does take quite a while to get the results
July 1, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Helen,
Thank you so much for your review and for taking the time to share your experience! 💙
We’re really glad to hear you found the service useful!
The reason results can take a little while is that the samples go through a thorough analysis and are processed in the order they are received. You can always find the estimated waiting time on each product page, so you know what to expect before ordering. 😊
Thanks again for choosing us!
Kind regards,
GetTested
Sent numerous emails messages and no…
Sent numerous emails messages and no reply after 5 weeks of waiting for sibo test results.
Gastro consultant waiting to start medication but this wait is ridiculous.
Something isn’t right as other people are saying the same .
I’ve contacted my bank to let them know the situation.
Do not order from this company shocking customer service, I don’t even think they have one otherwise they would of answered a question on my login page regarding holes in the bag i was supposed to be collecting breath into, absolutely no Come back.
Please don’t cut and paste the same message as everyone is getting about your systems not working I now don’t believe you .
Edit and reply
So the test results have been way over the time you have just suggested so I don’t want the results now as I don’t trust you as a company .
I would like a full refund as you have not provided what you stated on your website so that along with the ignored messages is very misleading to people as you seem like you are just taking the money and not providing the service.
My test id is MSXG4W-B105
Please use this to refund my full payment or I will be taking this further .
I have now waited 6 weeks not 14 days as you say .
Do not send my results just a refund .
Reply to update.
No email sent in mail or junk mail.
June 5, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Linda,
We’re truly sorry to hear about your experience, and we completely understand your frustration.
We recently discovered a serious issue with our UK email inbox that caused some messages to go missing without our knowledge. That’s not an excuse, but it is the reason why you haven’t received replies. The issue has now been fixed, and we’re deeply sorry it wasn't detect immediatly. 🥺
The average waiting time for SIBO test results is 10–15 business days. If you haven’t received your results within that timeframe, we absolutely want to help you get this sorted.
You can always check the status of your test here:
👉 https://my.gettested.io/login
Just a note: if you’ve written a message inside your personal login page, we unfortunately don’t receive those messages — as only you have access to that page. To reach us directly, please send an email or update your review with your order number so we can get back to you.
Regarding the bag: there should actually be a small hole in the SIBO collection bag – this is part of the correct design. You can find full instructions and details here:
👉 https://instructions.gettested.io/instruction/sibo-test/
If possible, please update your review with your order number or test ID, or send us a new email now that our inbox is working again. Or feel free to include your order number directly in the review text – we just want to reach you as quickly as possible.
Thank you again for your patience and for bringing this to our attention 💙
Update: Thank you for providing your test ID – that really helps us investigate further. We’ve now sent you an email to the address linked to your test ID. Please check your inbox (and spam folder just in case), and we’ll make sure to resolve this as quickly as possible. We’re truly sorry for the trouble. 💙
Kind regards,
GetTested
No response from their customer service…
No response from their customer service teams after a week! And still no order received! I think they have gone bust. Tread carefully if you are thinking of buying.
July 11, 2025
Unprompted review
Reply from GetTested.co.uk
Hi David,
We're very sorry for the lack of response – we recently discovered a temporary issue with our UK email inbox where messages were not reaching us correctly. This has now been fixed, and the inbox is working again.
Please feel free to update your review with your order number, and we’ll get in touch with you directly. Alternatively, you're very welcome to send us a new email, now that everything is functioning as it should.
We’re truly sorry for the inconvenience and thank you for helping us notice the issue. 🙏
We're currently setting up a new inbox system, and unfortunately, this caused some emails to go missing without our awareness 😔
Again, we sincerely apologise and appreciate your patience. 💙
Kind regards,
GetTested
Test did not work .
Test did not work . I want a full refund . Wast of time .
July 11, 2025
Unprompted review
Reply from GetTested.co.uk
Hi,
We’re really sorry to hear that the test didn’t work. 💙
However, this review unfortunately doesn’t contain any information we can use to locate your order or understand what went wrong or why the test didn't work. Without your order number, email address, or test ID, we’re unable to help you or issue a refund based on the review alone.
Please contact us directly via our website or email so we can look into the issue and find a solution – whether that’s a refund or a replacement. We’re here to help and want to make sure you’re taken care of.
Kind regards,
GetTested
Contacting GetTested was difficult but resolved by customer service.
I had difficulty in contacting anyone to help as their website 'contact me' wasn't functioning correctly.
Through Trustpilot I had Karla from GetTested help me and she was very helpful and offered me a full refund for now which put my mind at rest after my sample didnt arrive, not GetTested fault. I will purchase the now discounted test offered to me in compensation in the future when I am ready to try again. Many thanks for resolving this for me Karla.
July 10, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Jane,
We're really sorry to hear about your experience – that’s absolutely not how we want our customers to feel. 💙
Could you please update your Trustpilot review with your order number and/or test ID? You should have received an email from us via Trustpilot asking for more information so we can investigate further.
Also, did you fill in the contact form on our website? That’s the best way for us to get your correct email, order number, and test ID linked together so we can track the issue properly.
Please rest assured – we are not trying to delay things to avoid the cancellation limit. The time limit for cancellations is always calculated from the first time you contact us, so if you reached out two weeks ago, that’s the date we count from.
It sounds very unusual that you haven’t received any reply. As soon as we have your order number and test ID, we will follow up with you directly.
Also, please remember that you can always check the status of your test via this link, provided you registered your test ID:
👉 https://my.gettested.io/login
Update: Hi again Jane,
Thank you for your follow-up message, and again – we’re truly sorry for the frustration this has caused you.
You should have received an email from Trustpilot where you can update your review with your order number or test ID. Alternatively, if you log in to your Trustpilot account, you can update your review directly there.
If that doesn’t work, you’re also welcome to write your order number directly in the review text, and we will be able to locate your case and contact you via the email address associated with your order.
There was a temporary issue with our UK email address, which has now been resolved. So you should be able to contact us as normal again — we sincerely apologise for this inconvenience.
Thank you again for your patience, and we look forward to resolving this for you.
2nd Update: Thank you Jane, we've just contacted you via email. 💙
Kind regards,
GetTested
Get tested review
Detailed collection instructions and detailed breakdown of results but the service wasn’t very fast and I had to move my HRT appointment as I needed the results for it.
July 2, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Tracey,
Thank you for your lovely review!
We're glad to hear you appreciated the detailed instructions and result breakdown. Our standard processing time is 10–15 working days, as stated on our website. This timeframe reflects the level of precision required for the analysis and is in line with what you can expect in hospital settings, as we work with ISO-certified labs that follow the same high standards.
If you didn’t receive your results within the stated timeframe, feel free to email us so we can look into it. 💙
Best regards,
GetTested
Definitely recommended
Our daughter has been struggling with an upset stomach and we now know, what we can do to help her.
The rest of the family will also take the test now, as it’s not something the Danish doctors don’t do.
July 4, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Christa,
Thank you so much for your lovely review and for sharing your experience!💙
We're really glad to hear that you’ve found some clarity to help your daughter – and that the rest of the family will take the test too. 😊
Wishing you all the best on your health journey, and we’re always here if you need anything! 🧬
Best regards,
GetTested
Reply from GetTested.co.uk
Thank you so much for your kind review! 💙
We're happy you were pleased with the service and support.😊
Warm regards,
GetTested
Quick response at every stage
June 11, 2025
Unprompted review
Reply from GetTested.co.uk
Thank you so much for your 5-star review! We're happy to hear you had a great experience.😊
Kind regards,
GetTested💙
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