I had difficulty in contacting anyone to help as their website 'contact me' wasn't functioning correctly. Through Trustpilot I had Karla from GetTested help me and she was very helpful and offered m... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The wait for the test results was very long, but you told us in advance that there would be a wait, so I understood that. Finally my results did come and were easy to understand. Your company seems to... See more
Company replied
I got the womans hormone test and compared to some places it was good value for money, waited a few weeks for the results. communication during that time was good and I was kept up to date via email m... See more
Company replied
I or we used this alongside gp, I have found some results little off normal or feeling well levels. However, along with nhs service has got closer to intial more acceptable, levels. The o... See more
Company replied
Company details
Written by the company
At GetTested, we believe that understanding your health should never be a guessing game. Trusted by leading practitioners across the continent and preferred by individuals keen on taking full control of their health, we've become a benchmark for precision and reliability in health testing. Our advanced testing solutions are conducted exclusively by ISO-certified labs, ensuring accuracy and peace of mind. With over 10,000 satisfied customers spread across Europe, our commitment to excellence and customer care remains unparalleled. Dive deeper into your health, understand your body better, and take actionable steps towards a healthier future. Choose GetTested – where quality meets trust in health insights.
Contact info
GetTested International AB, c/o Oddisey Ltd., Unit 5 Cromwell Industrial Estate, Staffa Road, E10 7QZ, London, United Kingdom
- hello@gettested.co.uk
- gettested.co.uk
3.8
Great
497 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It took longer than I expected.
June 23, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Tracy,
Thanks for your feedback!
We’re sorry to hear it took longer than expected. If the results took more time than what’s stated on the product page, feel free to contact us via our website and we’ll be happy to look into it for you 😊
Thanks again for your patience!
Warm regards,
GetTested
Lyme IgG/IgM Test successful
Product came within 24 hours. IgG was positive. A previous positive result had been confirmed by an independent laboratory test.
June 28, 2025
Unprompted review
Reply from GetTested.co.uk
Thank you so much Paul for your 5-star review! 🌟
We’re glad to hear your test arrived quickly and that the results aligned with your previous lab findings — it's great when testing helps confirm important health information. Don’t hesitate to reach out if you have any questions in the future! 😊
Kind regards,
GetTested
I ordered an HPV test kit as a man for…
I ordered an HPV test kit as a man for myself and was today sent a vaginal swab? Obviously in have no vagina to swab?
June 25, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Andy,
Sorry to hear that — we totally understand how frustrating that must be.
This test is specifically designed for women, as noted in the product description, but I can understand that this may have been missed. 😅
Please reach out to our support team, and we’ll be happy to help sort it out for you 😊
All the best,
GetTested
Histamine and allergy/ food intolerance
I took both the Histamine Intolerance and Food Allergy & Intolerance tests from GetTested, and they were really easy to do. I’ve struggled with stomach and skin problems for over 20 years and didn’t know what to do anymore. Then I found these tests, and they changed everything. I discovered I have histamine intolerance and several food intolerances. After removing the problem foods from my diet—WOW 🤩 I feel like a new person! I finally have answers, and my symptoms have drastically improved.
June 24, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Mikko,
Wow, thank you so much for your amazing review! 🤗💙
We're beyond happy to hear that the tests helped you find answers after so many years of struggling. Stories like yours are exactly why we do what we do!
Wishing you continued health and well-being – and thank you for sharing your journey 💫
Best regards,
GetTested
A great testing experience.
Lots of tests available at competitive pricing. Clear instructions. Very professional results.
June 2, 2025
Unprompted review
Reply from GetTested.co.uk
Thank you so much for your 5-star review! 🌟
We're thrilled to hear you had a great testing experience and appreciated both the range of tests and the clarity of instructions. It means a lot to us that you found the results professional — that's exactly what we aim for!
Thanks again for choosing GetTested 💙
All the best,
GetTested
Excellent service
Excellent service. On my door step within two days of ordering. Very simple kit to use.
June 18, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Shaun,
Thank you so much for your kind review! 😊
We’re happy to hear the kit arrived quickly and was easy to use. We’re glad you had a positive experience!💙
Kind regards,
GetTested
Expect up to 1 x month to receive your results
I wanted to share my disappointment with the recent experience I had with your service. I submitted my blood tests as instructed, but only after the order was completed was I informed that I would have to wait a month to receive the results. This crucial detail was not mentioned at the time of ordering, which I find highly misleading.
Had I known about this delay in advance, I would have reconsidered using your service. Clear communication and transparency are basic expectations, especially when it comes to health-related matters. Unfortunately, this experience has left me questioning the reliability of your service and overall customer care.
I hope you will take this feedback seriously and work on improving your communication with future customers.
June 10, 2025
Unprompted review
Reply from GetTested.co.uk
Thank you for your feedback.
We understand your frustration, but we’d like to clarify that the timeline for receiving results is stated on the product page at the time of purchase. No other information is shown during checkout or anywhere else on our website. We never communicate anything different.
The reason it can take 10–15 business days to receive your results is due to several factors: accuracy, quality control, and processing time. We use laboratories that follow the same high standards as hospital laboratories and these are pretty standard waiting times within healthcare.
If you have any further complaints you are very welcome to contact us.
Thank you for your understanding.
Best regards,
GetTested
False positives
Brought 2 sti test and both gave false positives have since had swab test to confirm negative results for 2 people don't waste your money go to a clinic for reliable results alot of stress and worry for nothing
June 13, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Claire,
We’re really sorry to hear about your experience. Please contact us and send a photo of your results so we can look into this further. In some cases, results can be borderline — this does not mean they are positive, but rather right on the threshold.
We’re happy to review your case once we have the full information. Please email us.😊
Kind regards,
GetTested
Issue sorted efficiently, customer service great.
I had an issue with Royal Mail but Sammie dealt with it very quickly. Communication was quick and customer service was great. I look forward to doing the AMH test and getting some results.
Thanks again!
June 18, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Georgie,
Thank you so much for your kind words! 😊 We're really happy to hear that Sammie took good care of you – she's truly a great addition to our team! 💙
We're glad everything got sorted out quickly, and we hope the AMH test will give you the insights you're looking for. Don’t hesitate to reach out if you need anything along the way – we’re here for you!
Best regards,
GetTested
Positive experience
Everything ran exactly as you said it would. Thank you for the guarantee and your timeliness.
June 8, 2025
Unprompted review
Reply from GetTested.co.uk
Thank you so much Stacy for your lovely feedback! 🌟
We're really glad to hear everything went smoothly and that you had a positive experience. Your trust means a lot to us – and we're always here if you need anything in the future 😊💙
All the best,
GetTested
I got the womans hormone test and…
I got the womans hormone test and compared to some places it was good value for money, waited a few weeks for the results. communication during that time was good and I was kept up to date via email my results were easy to understand
May 25, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Danielle,
Thank you so much for your kind review! 😊
We’re really happy to hear that you felt the test was good value and that the communication and results met your expectations. If you ever need anything else, we’re here for you!
Warm regards,
GetTested 💙
Good Experience
Good experience. The response time on customer service could be a little better though.
May 29, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Tony and thank you for your feedback! 😊
We're currently implementing a new chat system that should help improve our response times. We always do our best to reply as quickly as possible, but during high demand it may sometimes take a little longer.
We really appreciate your patience — and are glad to hear you still had a good experience! 💙
Warm regards,
GetTested
Poor Customer Services
In April I spent £70 on two PSA tests and, despite following the enclosed instructions, did not achieve the required blood necessary to give an accurate, or indeed any, result.
I have reached out to hello at gettested on three occasions and have yet to receive a response. Oddly, they seem to reply to customers who review them on here ahead of those who reach out to them directly.
So, the tests are expensive, instructions inadequate, and customer service non-existent. Avoid.
Edited in response:
I contacted your company on 23rd April and 18th May by email, and on one more occasion whilst responding to a "how did we do' survey requesting someone got in touch. This was several weeks before your June absence. Unfortunately no one responded until this review was published - this is so poor and, sadly, predictable.
My order number was UK73366, so please feel free to respond to my email address, although I fail to see how you can rectify this experience given the tests have expired.
April 28, 2025
Unprompted review
Reply from GetTested.co.uk
Hi, and thank you for your feedback, we're very sorry to hear about your experience.
Please note that we were out of office between June 4–6 due to a conference and Sweden's National Day. If you emailed us during this time, this should have been mentioned in the automatic reply that we will reply asap the following week.
If you still haven’t received a response, please feel free to update your review with your order number or email address, so we can contact you via the email address linked to your order.
If you were unable to collect enough blood for the PSA test, we’re happy to provide tips — such as standing up, doing light movement, letting your arm hang down, or rinsing your hand in warm water before sampling. We can also send you additional lancets free of charge.
We’re happy to help you get the most out of your test 💙
All the best,
GetTested
I am dismayed with the delay to receive results
Updates: My sample haemolysed due to the wait even though the same blood draw was split into three and sent to two other clinics that processed them ok. I was provided a prompt refund and am satisfied with the outcome so can only award a higher rating on that basis of rectifying my issue.....Initial Review was 2* - I was dismayed to find that the results of this test take about 4 weeks. This is really unhelpful and unnecessary compared to other companies providing a similar service and it isn't cheap considering the delay. In my case timing was critical to get the results and use them to adjust and help me understand before future treatment. I will stick with randox or medichecks in future where the customer service is excellent. NB: Added note 10th June - Accuracy isn't improved by lengthening the process. Keeping the samples in a fridge because you have a queue of other samples to test doesn't enhance the sample. It isn't clearly stated, hence my review. You have to scroll right down the web page to find the information. These timescales are 'typical in healthcare settings' should elaborate further. If you are referring to the NHS for example, that is a public health service under a lot of pressure and sometimes results take longer. If it is a private health service many blood results are same day or next day unless they require further culture or sequencing. For the amount you charge, you should be giving private healthcare service. Hopefully this review will reach people before they make the same mistake.
June 3, 2025
Unprompted review
Reply from GetTested.co.uk
Hi, and thank you for your feedback.
We understand that waiting for results can be frustrating, especially when timing is important. However, we clearly state on our product pages that the estimated turnaround time is 10–15 working days. Depending on when in the week your sample arrives at the lab, this may span over 3–4 calendar weeks — for example, if your sample is received on a Wednesday, 15 working days can easily stretch across four weeks.
We always aim to strike a balance between speed and accuracy — but accuracy is our top priority. This means we don’t want to rush any part of the process at the expense of quality. Every analysis is carefully performed, reviewed, and validated to ensure the highest possible reliability of your results.
These timeframes are standard in healthcare settings, and we work with ISO-certified laboratories that follow the same strict protocols as hospital labs.
We appreciate your feedback and wish you all the best. 💙
GetTested
Reply from GetTested.co.uk
Thank you so much Justyna for your kind review! 🌟
We're thrilled to hear you had a great experience and truly appreciate your recommendation — it means a lot to us! 💙
Feel free to reach out anytime if you have any questions in the future 😊
Best regards,
GetTested
One of the test came not closed…
One of the test came not closed properly. I need to return it due to this reason. Please confirm me the return procedure.
Thank you
June 2, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Ioana,
We're really sorry to hear that one of the tests arrived not properly closed. It’s possible that the sealing tape may have come loose if the package was damaged during shipping.
Could you please send us a photo of the test kit along with your order number to our email at hello@gettested.co.uk? We’ll be happy to take a look and assist you further as soon as possible 💙
Thank you for letting us know!
Best regards,
GetTested
Reply from GetTested.co.uk
Hi Elisha,
Thank you so much for the 5-star review! 😊💙
We truly appreciate your kind words and are happy to hear you’re pleased with our customer service!
Kind regards,
GetTested
Very happy with the overall service
I tested for the histamine intolerance and thankfully was all in order. This test was part of my own investigation to get to the bottom of my gut issues.
I recommend them for any tests they can provide, professional, easy and straightforward, at a better price than my local clinics.
May 2, 2025
Unprompted review
Reply from GetTested.co.uk
Hi and thank you so much for your kind review and recommendation! 😊💙
We’re really glad to hear everything looked good on your histamine test and that the process felt easy and helpful in your investigation.
Wishing you all the best on your continued health journey!
All the best,
GetTested
Reply from GetTested.co.uk
Hi Harendra,
Thank you for your review, and we’re sorry to hear about your experience. 💙 We're not sure what led to your impression, but you're very welcome to email us so we can see if there's anything we can do to help.
Warm regards,
GetTested
Good experience but results could be…
Good experience but results could be faster
May 29, 2025
Unprompted review
Reply from GetTested.co.uk
Hi Paul,
Thank you for your review! 😊
We're glad to hear you had a good experience overall!
Regarding the waiting time, we completely understand it can feel a bit long. Our tests generally take around 10–15 business days, which is a fairly standard turnaround time in healthcare. The timeframe includes international shipping, the sample queue at the lab, careful analysis, and thorough quality and safety checks.
We work with ISO-certified labs that follow the same high standards as hospital laboratories, and we always strive to deliver accurate and reliable results 💙
All the best,
GetTested
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