Trim Reviews 173

TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 109 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional service and responsiveness, highlighting the efficient and professional approach of the team. Many people appreciate the outstanding customer service, noting that the staff is always available to provide support, advice, and promptly answer any questions. Reviewers also commend the team for their helpfulness and the personalized care they offer, making them feel valued and understood throughout their journey. However, some customers reported issues with poor customer service, mentioning a lack of response to queries and long waiting times for consultations. A few other people also felt that there wasn't enough support for those struggling and that the subscription service was not clearly explained. Additionally, one reviewer experienced receiving an empty product vial with no resolution from the company.

What people talk about most

Service

Clients share positive opinions on service, consistently describing it as exceptional, prompt, and efficient.... See more

Customer service

Consumers find customer service to be positive, with many praising the support team for being consistently... See more

Staff

People report positive experiences with staff, consistently praising their helpfulness, professionalism, and... See more

Product

Customers consistently note positive experiences with the product, with many expressing happiness with the... See more

Response time

Customers had positive experiences with response times, consistently reporting prompt and efficient service.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Have been with Trim Pharmacy for 1 year now and I have to say their service and responsiveness have been nothing but exceptional! I'd 100% recommend them to anyone thinking of starting a GLP-1 weight... See more

Company replied

Rated 5 out of 5 stars

Fantastic consultation.very helpfully and gave very good advice and info and aftercare is superb.overall lost weight in first week.snacking is no longer an issue as I don't feel like eating anything o... See more

Company replied

Rated 5 out of 5 stars

Such efficient and professional service. Have seen the one star reviews on here which are ridiculous because when you sign up you have a heath consultation and you state what your target weight loss i... See more

Company replied

Rated 5 out of 5 stars

I cannot rate Trim enough. They are more than just weight management, they are supportive, efficient and care about their users Unlike a lot of providers they are always there to answer questions or... See more

Company replied


Company details

  1. Weight Loss Service
  2. Pharmacy
  3. Wellness Center

Written by the company

We offer more than just weight loss medicine. Everybody gains access to nutritional guidance, techniques, and progress tracking through our app. Create sustainable techniques for a lifetime of success.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

173 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

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Rated 5 out of 5 stars

I can’t thank the team at Trim enough

I can’t recommend the team at Trim highly enough! Thanks to their support, guidance, and the Menjaro medication, I’ve lost a huge amount of weight—starting at 19 stone 12 and now down to 14 stone 7. The benefits have been incredible. I look better in clothes, my knee pain has improved, and I’ve even stopped snoring! Overall, I feel fitter, healthier, and so much more confident. The support from the Trim team has been outstanding—truly above and beyond. I’m very, very happy with everything. If you’re considering a weight loss journey, this is the team to go with!

February 6, 2025
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Reply from Trim

Hi Karl,

Thank you for your wonderful review! We truly appreciate your support and are so glad to hear you’ve had a positive experience with Trim. It’s always our goal to help make your journey smoother and more successful.

If you ever need anything, we’re always here to help. Wishing you all the best!

Team Trim

Rated 5 out of 5 stars

Outstanding service especially speaking…

Outstanding service especially speaking to someone explaining everything thank you

February 5, 2025
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Reply from Trim

Dear K White,

Thank you for your kind words! We’re so glad to be part of your journey. If you ever need anything, we’re always here to help!

Best,
The Trim Team

Rated 5 out of 5 stars

Trim are a fantastic company

Trim are a fantastic company, who really care about their clients. I definitely recommend them.

January 17, 2025
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Reply from Trim

Dear Caoimhe,

Thank you for your kind words and support! We’re delighted to be part of your journey and appreciate your feedback. If you ever need anything, we’re always here to help!

Best wishes,
Team Trim

Rated 5 out of 5 stars

Would recommend for reliability and…

Would recommend for reliability and customer service.

February 1, 2025
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Reply from Trim

Dear Nancy,

Thank you so much for your kind words and wonderful feedback. It truly means a lot to me and the entire Trim team to know that our support has made a positive impact on your journey. Your success and well-being are at the heart of everything we do, and we’re so grateful to be a part of it.

If you ever need anything, we’re always here

Trim Team

Rated 5 out of 5 stars

Feeling confident

Felt confident in purchasing medication online from Trim. Watching videos and being able to put a face to the service helps reassure validity of product. Follow up call also instills confidence

January 20, 2025
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Reply from Trim

Dear Jacqueline,

We truly appreciate your 5-star review—thank you for taking the time to share your experience! It means so much to us to know that you’re happy with Trim and the service we provide.

Thanks again for being part of the Trim community.

Team Trim

Rated 5 out of 5 stars

Perfect .I am so happy

Perfect .I am so happy

January 31, 2025
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Reply from Trim

Dear Ruta,

Thank you for your wonderful 5-star review! We truly appreciate you taking the time to share your experience. It’s incredibly rewarding to know that our service has met your expectations, and we’re delighted to have supported you on your journey.

Kind regards,
Trim | Customer Team

Rated 5 out of 5 stars

Really positive experience

Really positive experience. Excellent support & advice throughout my journey losing 20kg in 6 months.

January 8, 2025
Unprompted review
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Reply from Trim

Dear KS,

Thank you so much for your 5-star review! We truly appreciate you taking the time to share your experience with us. It’s incredibly rewarding to hear that our service has met your expectations, and we’re delighted to have been a part of your journey.

Kind regards,

Trim | Customer team

Rated 5 out of 5 stars

Great personal pharamcy

I am extremely happy with get trim. I was with them for 2 months. The what's app chat was very helpful if I had any queries. The lives with Rodger were always informative. I always felt support throughout my journey. The only reason I am leaving is due to pricing unfortunately. However get trim do price match basic cost (without discount) which is great.

November 20, 2024
Unprompted review
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Reply from Trim

Thank you! It’s been a pleasure working with you to achieve your success 😃

Rated 5 out of 5 stars

Couldn’t recommend enough!

I genuinely couldn’t recommend Trim enough. Weight loss aside the company themselves really are amazing. The support you get is like nothing I’ve seen before elsewhere. The team are so easy to talk to and genuinely go above and beyond to provide support. With Trim you’re never made to feel like a “customer” but instead feel like an actual person, like you’re a part of Trim. It’s very user oriented, your opinions and needs are listened to and things are actually actioned. They definitely do as much as they possibly can to make the services provided as a whole, so user friendly and are always looking for ways to improve an already incredible service to create the safest and most caring community. I’m so thankful that I started my journey here and will stay here until I’m finished because you honestly won’t find better anywhere else!

November 19, 2024
Unprompted review
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Reply from Trim

Thank you so much for your kind review!

Rated 5 out of 5 stars

My Journey With TRIM

I started my medicated weightloss journey in June 2024 with a different provider who only offered medication with ZERO support and found I was struggling with my losses until I found TRIM. Roger - their lead prescriber has been pivotal in my weightloss journey. He's always available to talk to directly whenever I need help with anything relating to this journey. He's helped my losses get moving when ever they've stopped, he's introduced me to fasting and calorie cycling which has helped no end. I'm now 50lbs down and almost at target I'm so so happy. Next step is using TRIM for their maintenance program. The support and customer service is fab, I can't fault it. Every month my subscription is delivered within 48 hours. This month my order was confirmed on the Monday afternoon and was delivered before I left for work on Tuesday morning. Anyone wanting a little extra support should definitely try TRIM.

November 5, 2024
Unprompted review
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Reply from Trim

Dear Amber,

Thank you so much for your kind words and fantastic review! We truly appreciate your support and are so happy to be part of your journey. If you ever need anything, we’re always here for you!

Best wishes,
The Trim Team

Rated 5 out of 5 stars

I started on this journey about two…

I started on this journey about two months ago with minimal expectations. I’ve been thinking about doing this for a while as I had tried everything else to lose weight. Someone recommended TRIM to me as they assured me that there was support that came with this medication which was reassuring. I have experienced several of the common symptoms that comes with taking the medication and it’s been really tough at times but I have been able to contact Roger at TRIM whenever I had any concerns or issues. He has been amazingly responsive and helpful and has encouraged me to persevere. This is the first time in so many years that I have seen the numbers on the scales go down and keep going down. I am so grateful thank you so much.

September 2, 2024
Unprompted review
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Reply from Trim

Thank you :)

Rated 5 out of 5 stars

I’m so glad I have joined trim

I’m so glad I have joined trim, excellent clinical advice, reassurance and kindness. Wrap around service with a smile. Couldn’t if lost 3 stone without roger and trim.

November 1, 2024
Unprompted review
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Reply from Trim

Thank you :)

Rated 5 out of 5 stars

Highly recommend Trim

Highly recommend Trim, Roger took time to talk me through everything and responded quickly to messages. I have no hesitation in recommending Trim to anyone struggling with weight loss
I personally have tried every “diet” you can think of was really struggling with my weight due to menopause, but with sensible eating and my injections I have lost over a stone and a half which I know would not have been possible without Trim.
Thanks Roger and Team!

September 28, 2024
Unprompted review
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Reply from Trim

Thank you so much Vicki! Well done on your amazing progress 💪🏻

Rated 5 out of 5 stars

I have chosen Trim and not disappointed

I have chosen to use Trim on my weightloss journey and I have been really surprised by the service I have recieved.

The owner is contactable via text message for most of the day and he likes to know your name.

I am currently 27lbs down in 9 weeks and really looking forward to the future.

I ordered my medicine last weekend and asked for the dispatch to be delayed to allow me to get it on a day I was home. It came very well packaged with cool get and I was very impressed with the packaging.

This service is second to none. 10/10 will use again.

I'm one happy mama.

June 19, 2024
Unprompted review
Rated 5 out of 5 stars

I was considering trying Wegovy for a…

I was considering trying Wegovy for a few months before I finally decided to book the consultation with Trim. Immediately i knew i had made the right decision, and was made to feel so comfortable about giving it a go. It has helped me get back into exercising and making better decisions with my food choices. I dont know why i was feeling so nervous about giving it a go, but I'm so pleased i did. Continued support and expert advice from Trim is just the absolute cherry on top. Thank you!

May 9, 2024
Unprompted review
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Reply from Trim

Thank you!

Rated 5 out of 5 stars

I thought about trying with trim for…

I thought about trying with trim for months before I took the leap. Roger spoke to me on and off for a few months till I was ready, no pressure just answered any questions (no matter how random) at any time.
3 years after having a baby working full time and just in a rut with weight loss. My only regret is waiting to try.
It’s changed my life and for the first time in years I feel in control, no more food noise in my brain all day.
I have still ‘dieted’ but it’s been enjoyable. In to month 2 now and can’t wait to see where I get to!

May 6, 2024
Unprompted review
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Reply from Trim

Thank you!

Rated 5 out of 5 stars

TRIM are AMAZING - Go For It ⭐️

Amazing customer service, made me feel completely at ease about starting the medication. Explained everything thoroughly and always there for any help or advice needed. Really professional and quick process!! If you’re thinking of trying it then go for it, amazing results ⭐️⭐️⭐️⭐️⭐️

May 22, 2024
Unprompted review
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Reply from Trim

Thank you!

Rated 5 out of 5 stars

Trim's plan combined with Wegovy weight…

Trim's plan combined with Wegovy weight loss pens have been a game-changer for me. The personalised and supportive approach by the team has provided me with constant motivation and invaluable tips. I've not only seen significant weight loss but also developed a healthier relationship with food and exercise.

April 29, 2024
Unprompted review
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Reply from Trim

Thank you!

Rated 5 out of 5 stars

Positive results

I’ve had such great success with Trim Weight Loss and I feel so confident. It’s been so easy and straight forward to follow and the results have been great. I’ve lost over a stone in 3 months or so and tbh, that’s what I wanted and need to lose. That said I still lost a little more each week.

April 11, 2024
Unprompted review
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Reply from Trim

Thank you so much Linda! You’ve achieved great results through amazing dedication and discipline.

Rated 5 out of 5 stars

Miracle discovery in my opinion!

I have nothing but positive things to say about the Wegovy injections. I have been using them a few weeks now and had great results. Just a little jab once a week that you can’t even feel. I have lost a little over a stone so far and certainly noticed decreased appetite. I’ve really struggled with everything weight loss wise since hitting peri-menopause and this has been a real game changer for me. I feel like I am getting the old me back which I had almost given up on achieving. I’m fitting in to clothes I thought I had packed away for good. I know its kind of costly each month but I have actually saved money on food in some cases and anyway, the benefit really outweighs the cost. Great friendly service from Trim too with good communication. Would not hesitate to recommend this amazing discovery!!

April 11, 2024
Unprompted review
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Reply from Trim

Thanks for the amazing feedback!

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