After researching several options for a cold plunge, I'm happy that I chose Vital+. The pro tub is a good fit for my size and allows for full submersion just above my shoulders while sitting/laying do... See more
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Review summary
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Absolutely love my sauna from Vital. Also bought the internal mat and bamboo seat and foot board to enhance the experience and feeling of my sauna. Literally the best things ive ever bought to aid r... See more
Company replied
I looked at a few options to upgrade from a home set up I had made (former engineer) and so far I am super happy with my cold plunge and the quality of this product. The hoses are great and INSULATED... See more
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Great product, couple of small things, the pressure gauge on the pump didn’t work and possibly came with a small leak somewhere, seem to not hold full inflation on the tub after a couple of days, th... See more
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Company details
Written by the company
At VITAL+, we make high-performance wellness accessible at home with our premium ice bath and sauna products. The products are built to help you recover faster, feel better, and elevate your mental and physical health — all without leaving your house. Whether you're building your home gym or your daily ritual, VITAL+ is your go-to for intentional recovery. Experience the power of contrast therapy and feel the difference.
Contact info
15 Berry st, 2142, Sydney, Australia
- support@getvitalplus.com
- getvitalplus.com
4.5
Excellent
736 reviews
Replied to 97% of negative reviews
Typically replies within 1 week
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I am impressed with speed of delivery .
I am impressed with speed of delivery .
I unfortunately bought a different ice bath so have not used it . My friends machine is awsome .
Using the chiller now . Its very efficient and love being able to control it on wi fi.
May 6, 2026
Unprompted review
Reply from VITAL+
Thanks heaps Andrew! We're so happy to hear you're loving the delivery speed and hopefully you'll get a chance to use our products in the near future. Good to know your friends unit is working for you both!
— Cheers, The Vital+ Team
I have used the Vital + cold plunge…
I have used the Vital + cold plunge everyday since it arrived and it’s now part of my daily routine. It’s so simple to assemble and I can’t praise it enough! I would absolutely recommend to anyone. Since using, my sleep has improved immensely.
May 6, 2026
Unprompted review
Reply from VITAL+
Thank you for the wonderful review, Karen! Daily use and already seeing real improvements in your sleep, that's exactly the kind of impact we set out to create. So glad the setup was seamless and it's found its place in your routine. We hope it continues to deliver!
— Cheers, The Vital+ Team
Love using the cold plunge pre and post…
Love using the cold plunge pre and post workout
May 5, 2026
Unprompted review
Reply from VITAL+
Thank you for the wonderful review, Klare! It's great to hear the plunge has become such a key part of your post-workout recovery. That's exactly what it's designed for. We hope it continues to support your wellness journey.
— Cheers, The Vital+ Team
Great SaunaPod Infrared
Fantastic home addition, so good to unwind in it with all the benefit's, easily heats up to a steady 65C which gets a really good sweat on for the 20 minute session , the lights are also a good feature within.
Highly recommend, quality product.
April 22, 2026
Unprompted review
Reply from VITAL+
Thanks heaps Ricie! Our SaunaPod's are meant to be hassle free and a great alternative to using a premium at a gym. We love having you as part of our community.
— Cheers, The Vital+ Team
Incredible product
Incredible product. I use my cold plunge every day. It’s solid and a big part of my general health and wellbeing comes from this amazing piece of kit!
May 3, 2026
Unprompted review
Reply from VITAL+
Love this feedback Dominic! It's fantastic to hear that you are loving your new Vital+. Feel free to share images with us of your setup. Have a wonderful week!
— Cheers, The Vital+ Team
Great product and customer service
We've had our cold plunge since last year and it's part of our regular routine. Our chiller failed early on and customer service mailed another very quickly (to Hawaii). I've also made some suggestions on possible improvements that were well received by their staff. We love the product (especially my 71 year-old back) and the way they do business.
May 1, 2026
Unprompted review
Reply from VITAL+
We appreciate your thoughtful messages Jim! We are so happy to have been able to support you here. Whether you're 30 or 70, plunging is great for everyone. Thank you for being a valued member of our community.
— Cheers, The Vital+ Team
Amazing Company …
This company is customer service driven! Although there was an issues with my cold plunge, Vital+ took care of the defect and replaced my tub….. twice!! I’m extremely satisfied with their product and will continue to do business with them. A+++++!
July 2, 2025
Unprompted review
Reply from VITAL+
Thank you Max! Wow what wonderful feedback. Sometimes things go wrong and when they do, we want to ensure the service and turn around is as seamless as possible. Thank you for being an superb customer!
— Cheers, The Vital+ Team
I asked for a replacement of a…
I asked for a replacement of a deflating lid on my Cold Plunge which was only 3 months old. They said, "No problem." Great customer care!
April 8, 2026
Unprompted review
Reply from VITAL+
Mark! Thank you for this feedback. We are so happy to have been able to support you here. A high service standard is always our aim. Have an incredible week ahead.
— Cheers, The Vital+ Team
Reply from VITAL+
We appreciate you Daryl! We are so happy to have been able to support you here. Enjoy your new Vital+
— Cheers, The Vital+ Team
Reply from VITAL+
Thanks, Simon! We are so happy to have been able to support you here. Hassle-free is the standard. Enjoy your new Vital+
— Cheers, The Vital+ Team
I’m loving my cold plunge
I’m loving my cold plunge for post workout recovery and hip/sacrum/nerve issues. I was fortunate enough to be able to use my HSA due to my chronic injuries. I purchased the Ice Bath Pro + Ultra X2 Chiller, which I have set up on our covered patio. It takes several hours to cool to 55 degrees (in ambient temperature of 85) and for the price I wish it would cool faster. I have it connected to the app to begin cooling it remotely which is convenient. The X2 chiller is not waterproof (make sure is far enough under a patio) so I elevated it on a metal stand, in case water gets on the patio. I’m unsure how it will do over the summertime. What I would suggest to the manufacturer is to put the drain plug on the front. Since the chiller is not waterproof, it would make more sense to be able to drain it in front away from the chiller. The drain plug is also about 3” from the bottom so it doesn’t drain completely and you have to turn it over to get all the water out. Overall this is a quality product that I would recommend.
April 15, 2026
Unprompted review
Reply from VITAL+
Wow DBJ! This is great to hear. We're really glad the Ice Bath Pro + Ultra X2 is supporting your recovery, especially given your chronic injuries. That means a lot to us. Your feedback on the drain plug placement and cooling time is genuinely appreciated and exactly the kind of insight we pass on to our product team.
You're not the first to raise the drain positioning, and it's something we're actively looking at. On cooling time, at 85°F ambient, the X2 is working hard, so a few hours to reach 55°F is within the expected range, but we hear you that faster would be better.
If you ever want tips on optimising cooling performance, please reach out. We hope it continues to serve you well through summer and beyond. Thanks again for taking the time to share such a detailed and helpful review!
— Cheers, The Vital+ Team
Great customer service!
I am a previous Vital+ customer having purchased an ice bath before. I recently made a purchase in error and the service in response to this has been impeccable. They followed up on the mistake and rectified by cancelling where they could and even supplying me with a return docket for part of the order that arrived very quickly. Absolute 5 star service and will continue to recommend Vital+ as a great product and even better customer service!
March 30, 2026
Unprompted review
Reply from VITAL+
Thanks so much, Steve! This genuinely made our day! We're really glad we could turn the situation around quickly for you, and that the return process was smooth. Customers like you are exactly why we love what we do. Always welcome back!
— Cheers, The Vital+ Team
Great product and even better user support
The product arrive earlier than expected but one of the packages with some part was missing. Contacted user support and Bern was fantastic. Stayed on top of the issue, kept me informed regularly of the progress and within a bit over one week I got all the missing parts.
Once I had everything, set up was really easy.
I got the inflatable bath and the materials look good quality and resistant.
Very happy with the purchase so far.
April 27, 2026
Unprompted review
Reply from VITAL+
Thank you for this feedback Julio! So glad to hear everything arrived and the setup went smoothly, and we'll make sure Bern sees this; she'll be thrilled! Missing parts on arrival is never ideal, but we're really pleased the team got it sorted quickly and kept you in the loop throughout. Enjoy the plunge! 🧊
— Cheers, The Vital+ Team
Great product and great communication
The whole experience with Vital was excellent, when i had a query or question they answered straight away, i also asked for advice on aftercare and maintenance products for my ice bath and the replies were excellent and informative, and when my ice bath came it was as they said it would be easy to set up and is working great.
April 10, 2026
Unprompted review
Reply from VITAL+
This is fantastic, Catherine! We're so pleased that this experience has gone smoothly for you and that our team were able to support you the way we did. Service is so important to our team, and we love these insights from our community. Enjoy the plunge!
— Cheers, The Vital+ Team
Superb personal service and support.
Superb personal service and support.
They got back to me very quickly (weekend too) when I had an issue with my order. It was sorted without any quibble. Thankyou
April 27, 2026
Unprompted review
Reply from VITAL+
Thank you for the kind words, we're glad we could get it sorted quickly, weekend and all! That's exactly the experience we aim for every time. Enjoy your new purchase!
— Cheers, The Vital+ Team
Good quality product and service
This is a great product that is very sturdy. The shipping and delivery was Great.
Only comment is about the instructions that say the filter cap should be finger tight, but ships with a tool to make it very tight. It leaks if you don't make use it and make it tight enough!
April 12, 2026
Unprompted review
Reply from VITAL+
We're so happy you love it, Simon! Thank you for your honest feedback on delivery and the mention to tighten up with the tools provided. This technology is fantastic, but it does require correct installation. We're so pleased that the process was seamless for you. Enjoy your plunge!
— Cheers, The Vital+ Team
Nothing but Brilliant from start to…
Nothing but Brilliant from start to finish and Fantastic customer service to go with it
April 17, 2026
Unprompted review
Reply from VITAL+
Gary, Gary, Gary! Thank you! Brilliant is the metric we are aiming for, so we're thrilled to have met that expectation for you.
— Cheers, The Vital+ Team
Great product
Great product, couple of small things, the pressure gauge on the pump didn’t work and possibly came with a small leak somewhere, seem to not hold full inflation on the tub after a couple of days, the lid holds pressure fine.
Awesome ice bath to go next to our wood fire barrel sauna.
Do you have covers for the ice Barth pro to stop the evening sun getting it ?
April 23, 2026
Unprompted review
Reply from VITAL+
Thank you, Tane! What a lovely review, it sounds like the perfect setup next to your barrel sauna! On the inflation, it's worth checking that the valve is fully locked into place, as this is often the cause when a tub loses pressure over time. If it continues after that, please reach out to our support team, and we'll get it looked into for you.
Another great callout we don't currently sell covers, but it's a great idea for our customers who don't have undercover access. We'd recommend keeping the tub out of direct sunlight where possible, as prolonged sun exposure can affect the material over time. The lid will help with that, too.
Please contact our support team if you haven't already about the pressure gauge, and we'll sort it out. Thanks again for the kind words and for choosing Vital+!
— Cheers, The Vital+ Team
The product came earlier than expected
The product came earlier than expected, in good condition and works perfectly! What more can you ask for! Thanks vital +
Great company!
April 12, 2026
Unprompted review
Reply from VITAL+
Early delivery Daniel! So happy we could get this to you quickly. Thank you for this kind feedback and insight into your experience with us. If you ever need support, don't hesitate to reach out to the team.
— Cheers, The Vital+ Team
Great customer service
April 22, 2026
Unprompted review
Reply from VITAL+
Thank you, Gerald! We were so happy to be of service to you. Enjoy your Vital+ and visit our support team any time.
— Cheers, The Vital+ Team
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