VITAL+ Reviews 736

I purchased the Ice Bath Pro + Ultra X2 Chiller, and it arrived completely defective. As soon as I pumped it up, both the lid and the main body started leaking air. The seals are clearly faulty. I even attempted to patch the leaks myself, but the pressure is too extreme for a standard patch to hold.

My experience with their customer support has been incredibly slow and unhelpful. Despite sending them clear pictures of the leaks and detailed explanations, they are just making empty promises. I finally received a response claiming my issue has been "escalated," but they are taking zero actual action to replace the unit or refund my money. If you receive a defective product from Vital+, expect to be strung along.

This product has a 1 year warranty, it was defective the day it arrived at my house. Why is it so difficult for Vital to honor their warranty?

Update, after about a week Vital did send a replacement. This one is holding air, I am rating 3 stars due to the frustration of attempting to patch the leak myself and the week it took to get the replacement.

Now that I have a cold plunge that does not leak air, I am very happy with the product.

Order was exactly what I expected. Shipped quickly.

Purchase arrived as expected, had a issue and customer service responded and shipped a replacement, made the issue go away

So far so good. Set up was relatively easy. Maybe 20 minutes (including time to pump up the tub). I'm two weeks in now and have done a cold plunge every day. Feeling good and the tub is holding up perfectly. No issues.

Ice bath and chiller.
epic quality, been running day and night for 4 months
happy days.

Great product... but service was fabulous. Had an issue and they fixed it fast and well

The infra red sauna pod is awesome. So easy to set up and works brilliantly. We love it.
Also the customer service is great, they are so supportive and knowledgeable.
Cannot fault the product or the Service

When I had an issue with the chiller the customer service team was prompt and kind with the response. They also quickly remedied the situation.

Outstanding. Heaps of room to stand as I’m a tall man. The seats just the right height. I use my Vital Plus for 25 minutes prior to bed, have an and shower and then hit the pillow. It has made my sleep so much better. I wake refreshed and ready to smash out a new day. No more waking up stiff and sore.

Extremely pleased with the products and the customer service is top notch .I had a small issue with my cold plunge, a bump and some air leak and no matter what I tried, it didn’t work. They were really useful and sent a replacement really quickly.

Delivered ahead of schedule.
I had one speed wobble with installation and operation (my own fault) that Carl via email promptly supported me with and it was resolved immediately.

If I could give zero stars, I would. Been contacting this company for three weeks! They sent me a used damaged item item. I never got an email back and put in a claim. They finally emailed me to ask me to cancel the claim and they would send a replacement right away. So I did and now here I am with nothing. They will not return emails nor send a replacement. I would never recommend this company to others! Stay far away. Scam company. I bought the unit for a lot of money. I am going to report them to every possible agency. It is very important to let the world know about their scam!

Easy to erect following off the diagram rather than video in beginning
Love it heats well
Fits great on my covered verandah
Just what I needed
Thank u. 🌻

Very easy to put up, directions were really clear and the yt video helped as well.
I have used it a few times now, it has been a great addition to my home gym area.

I recently purchased the Vital+ infrared sauna tent and couldn't be happier with both the product and the company's customer support.
Customer Service Excellence:
Vital+ recently went above and beyond when I had an issue with my ice bath chiller - they replaced it under warranty without hesitation. Their commitment to standing behind their products and looking after customers is genuinely impressive. This is a company that clearly cares about the long-term relationship with their customers, not just the sale.
The Sauna Tent:
The infrared sauna tent itself is fantastic. It heats up efficiently, the construction quality is solid, and it's been a game-changer for my daily wellness routine. I use it nearly every day alongside my ice bath for contrast therapy, and the combination has been incredible for recovery and overall wellbeing.
Minor Design Considerations:
The only small concern I have is regarding the placement of the electronic remote/controller - it sits in a position where it's exposed to significant heat during use. Over time, I wonder if this might affect the longevity of the electronics. Perhaps in future iterations, Vital+ could consider relocating the controller to a cooler zone or using more heat-resistant materials for this component.
That said, knowing how responsive Vital+ is to customer feedback and their commitment to continuous product improvement, I'm confident they'll take this kind of input on board.
Overall:
Even with that minor consideration, this is an easy 5-star review. The product delivers on its promises, and the company's customer service is genuinely world-class. If you're considering a Vital+ product, buy with confidence - they'll look after you.
Highly recommended for anyone serious about their recovery and wellness routine.

I was a little dubious about purchasing as there are so many on the market but i am absolutely thrilled with the Sauna pod, Easy to set up and it takes about 8 - 10 mins to warm up and is plenty hot enough on number 5 setting. I would definitely recommend Vital+ to everyone.

When researching inflatable plunges I came across a number of suppliers offering what seem to be very similar products at similar prices. I chose Vital+ because they had the best customer service reviews when customers encountered issues. It turns out I did have an issue (a very slow air leak in my tub). The support was excellent, very responsive, took me through some diagnostics, and then promptly dispatched a replacement.

Would have been higher .
AI response was generic and provided incorrect information,
Would have been good to be able to TALK with people.
Did not get answers to directly asked questions
Happy with discount

Great infrared sauna would highly recommend