GEX.co.uk Reviews 1,415

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 110 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent service, highlighting the ease and efficiency of the selling process. Many people appreciate the fair prices offered for their items, often finding them to be better than competitors. The user experience is frequently described as straightforward and simple, from scanning items online to receiving payment. Consumers are particularly impressed with the quick turnaround times and the speed of payment, with many reporting same-day or very fast transfers to their bank accounts. However, some people mentioned an issue where a payment was initially refused, which was subsequently resolved.

What people talk about most

Payment

Customers consistently note positive experiences with payment. Reviewers frequently highlight incredibly... See more

Service

Customers had positive experiences with service. Many reviewers praised the exceptional and swift service,... See more

User experience

People report positive experiences with the user experience. Customers consistently describe the process as... See more

Product

Users describe positive interactions with the product. Customers consistently praise the ease of selling... See more

Price

Clients share positive opinions on price, with many reviewers highlighting that they received good and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve ordered from here several times, specifically for PS2 and PS3 games, and I am consistently impressed. The condition of the items is incredible—they honestly look brand new every time. My only min... See more

Company replied

Rated 5 out of 5 stars

No issues. Simple to use. Fair prices. Great communication throughout/Received package by recorded Royal Mail. After checking they found one flaw and gave fair explanation and revised price which I ac... See more

Company replied

Rated 5 out of 5 stars

Unfortunately yodel lost the parcel I sent to them and were totally useless. Luckily Jase dealt with the claim and honoured my full payment even though Yodel only paid them part of the compensation. A... See more

Company replied

Rated 5 out of 5 stars

Unbelievable service, there was a problem with the courier nothing to do with GEX, but they resolved it asap. Fabulous communication throughout. Really easy to use couldn’t believe how handy it actual... See more

Company replied


Company details

  1. Video Game Store
  2. e-Commerce Service
  3. Game Store
  4. Online Marketplace
  5. Used Game Store

Written by the company

SELL OLD VIDEO GAMES FOR CASH at GEX.co.uk. Great Prices, Fast Payment, Free Post UK Service. Sell games online at our specialist Website. We buy all your old Playstation, Xbox, Nintendo & Sega Games. You can sell 3DS, Dreamcast, Gamecube, Gameboy, Megadrive, N64, NES, SNES, Switch, Wii, PS2, PS3, PS4, PS1, PS5, Vita, PSP, SNES, Wii U, Xbox 360, Xbox One, Xbox Series X.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Very happy customer

Submitted 3 big boxes of mixed Lego pieces and gave an estimate of what was there. I knew the scales I had used weren’t that great but it was an idea for submitting. Had my estimate and was pleased with that so sent off. On receiving my monies they had obviously weighed it all and got precise weights and gave me more money than I had expected for what I had sent. How often does that happen these days!!!!! Very happy and would recommend to anyone what a service. Thank you 😀

August 1, 2025
GEX.co.uk logo

Reply from GEX.co.uk

Hey

Thank you for the 5* lovely review :)
We're happy to offer a very honest service at GEX!!

We hope to do business with you in the future!

Jason

Rated 5 out of 5 stars

Brilliant

Very helpful and nice people

August 7, 2025
GEX.co.uk logo

Reply from GEX.co.uk

Hi James,

Thank you for the 5* review!!
Always happy to help :)

Jason

Rated 5 out of 5 stars

GEX offered me a good price for all my…

GEX offered me a good price for all my games, higher than any other company I had tried.

When the games arrived at their company, they emailed me to let me know they had received them. I received another email to let me know they were happy with my games, and the money was straight in my bank within the hour.

I would use GEX again, thank you.

August 6, 2025
GEX.co.uk logo

Reply from GEX.co.uk

Hi Stephen

Thank you for the 5* review!!
Glad you were impressed with our overall service.

Look forward to doing business with you in the future.

Jason

Rated 5 out of 5 stars

Amazing customer service!!

Unfortunately yodel lost the parcel I sent to them and were totally useless. Luckily Jase dealt with the claim and honoured my full payment even though Yodel only paid them part of the compensation. Always replied to my emails promptly and politely, excellent customer service. Would definitely use again (although maybe select the royal mail option!!)

July 25, 2025
Unprompted review
GEX.co.uk logo

Reply from GEX.co.uk

Hi Kate!

Thank you for your understanding with your lost parcel and for still leaving such a lovely review!
Look forward to hopefully receiving your parcels in the future!

Jase

Rated 5 out of 5 stars

Strong prices, fast shipping, easy process.

Sent my games with a free label they provided, didn't have to wait too long for my games to be shipped and for them to check and confirm, got a decent bargain for it in the end as opposed to selling to competitors, or just throwing them away. 5 star because I really have no complaints :D

July 14, 2025
GEX.co.uk logo

Reply from GEX.co.uk

Hi Callum

Thank you for the 5* review!!
Glad you were impressed with our prices and overall service.
Hope to do business with you in the future.

Jason

Rated 5 out of 5 stars

Sold PS2 games

Sold PS2 games. I was kept up to date at every stage and paid quickly.

July 11, 2025
GEX.co.uk logo

Reply from GEX.co.uk

Hi Mike

Thank you for the great review!!
Glad you were impressed with our service at GEX.

Jason

Rated 5 out of 5 stars

Fast and simple

Been clearing out a lot of my old nes, game boy, megadrive and Xbox games. They offered a decent price and was paid quickly. Free postage is a bonus which is easy to do. Thanks GEX.

July 11, 2025
Unprompted review
GEX.co.uk logo

Reply from GEX.co.uk

Hi Emma

Thank you for the 5* review!!
Glad you were impressed with the overall service at GEX.

Jason

Rated 5 out of 5 stars

Very quick

Very quick. Took only 2 days from sending it off to receiving payment.

July 2, 2025
GEX.co.uk logo

Reply from GEX.co.uk

Hi Grace

Thank you for such a great review!!

Jason

Rated 5 out of 5 stars

Really easy to transact

Really easy to transact. The team at GEX promptly made contact to highlight an issue with the payment mechanism I provided and the issue was resolved seamlessly

June 5, 2025
GEX.co.uk logo

Reply from GEX.co.uk

Hey

Thank you for leaving such a lovely review.
We're always happy to help!

Jason

Rated 5 out of 5 stars

placed a order arrived in 2 days great…

placed a order arrived in 2 days great quality and sold some items not the greatest prices but payed out quick recommded for buying , 2 x ps2 games great discs and condtion

June 3, 2025
GEX.co.uk logo

Reply from GEX.co.uk

Hi Craig,

Thank you for leaving such a great review!
Enjoy your games!

Jason

Rated 1 out of 5 stars

Ordered items that never turned up & now threatening me

Ordered items that never turned up. Disputed the payment and bank sided with me and issued me a refund. Now resorting to sending threatening letters via post. Have had to report to trading standards unfortunately.

Update 01/06/2025

Owner is now also trying to bully/intimidate me into deleting this review, stating he will release my personal details if I refuse to do so. Please stay away from this company!

May 30, 2025
Unprompted review
GEX.co.uk logo

Reply from GEX.co.uk

This person ordered £550 worth of games through Ebay under a different name.
They then made a credit card claim saying goods not received.
DPD Satellite places their van outside their house on delivery.
DPD courier have provided a photograph of the delivery package on their doorstep.
DPD have the parcel received by the name that matches the order name.
Customer provided a fake telephone number on the order as we tried to call.
Customer has also closed their ebay account.
Small Business needs protection from this behaviour.


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