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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the prompt and efficient delivery of orders, often arriving the next day. People are particularly satisfied with the quality of the products, finding them to be effective and well-priced. The ordering process is frequently described as easy, and the customer support, especially from staff members like Helen, is noted for being helpful, friendly, and quick to resolve any issues. However, some customers also noted occasional issues with delivery, such as delayed parcels or items not being delivered to the correct address. A few reviewers also mentioned receiving an incorrect item or experiencing a delay in being informed about an out-of-stock product, which impacted their expected next-day delivery.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting its speed and efficiency.... See more

Product

Consumers generally express satisfaction with the products. Many reviewers highlight the good quality, value... See more

Order

Reviewers highlight positive aspects of order processing and delivery. Many customers praise the speed and... See more

Service

Customers consistently note positive experiences with service. Many reviewers praise the friendly,... See more

Price

Users describe positive interactions with price, frequently highlighting that products are well-priced,... See more

Based on these reviews

Rated 5 out of 5 stars

GHE provide an excellent service and great products. Orders are always delivered on time by a very reliable courier APC who leave your parcels as specified. GHE provide a great customer service experi... See more

Company replied

Rated 5 out of 5 stars

Amazing service. Ordered an electric propagator which arrived next day. Unfortunately the lid had a crack, called Helen she straight away sorted it out and lid arrive 2 days later. Talking about speed... See more

Company replied

Rated 5 out of 5 stars

I’m not one for leaving positive reviews, good services is generally what we all pay for. However having purchased a propagator for her indoors for Christmas, and wrongly putting it together, Helen... See more

Company replied

Rated 5 out of 5 stars

I’ve placed several orders with GHE Direct. They are always delivered next working day. But it doesn’t stop there. Their customer services are extremely helpful and have given me plenty of expert advi... See more

Company replied


Company details

  1. Hydroponics Equipment Supplier

Written by the company

Long established family run business (est 2000) selling only the best horticultural products in the UK. With specialist hydroponic, gardening and ventilation departments we have the experience to provide solutions across many industries. Our exceptional customer service means we stand out head and shoulders above our competitors, both in store and online, ensuring our customers get the best advice and experience. GHEDirect has worked with many large and small scale horticultural projects across the globe including a government reforestation programme and the set up of large scale nurseries in Borneo as well as being a preferred supplier to the top Universities in the UK.


Contact info

4.9

Excellent

TrustScore 5 out of 5

625 reviews

5-star
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1-star

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

Good quality

Delivered next day as promised. Excellent quality, which you'd expect for the cost. Got back to me on a Sunday after I managed to get the construction wrong!

April 11, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service and really good price. Bought the large Vitopod propagator with extension and lights. Even though it is April I have already made good use with seeds germinating more quickly and with a higher success rate than my old propagator.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Great first shop here!

I ordered some garden trays, spray bottle, scoop and a watering can. They arrived the next morning! The website worked well, the prices were very good value and the products are really great quality. Packaging is recyclable/reusable. Thanks very much.

April 10, 2026
Unprompted review
Rated 5 out of 5 stars

Have ordered from ghe direct a good few…

Have ordered from ghe direct a good few times recently. Firstly their prices are probably the best! They have pretty much anything you could want in stock, delivery is next day 👌 and their customer service is spot on. Thanks ghe I'm sure I'll be ordering again soon.

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Great Service

Goods arrived quickly, l easy to install and do the job they were designed for. Heat mat, insulation and thermostat now giving my tomato plants a nice warm bed at night

April 3, 2026
Unprompted review
Rated 5 out of 5 stars

Who needs Amazon?

Who needs Amazon?! GHE have helpful people who answer your call directly, and delivery is so prompt! I've bookmarked this website now.

March 20, 2026
Unprompted review
Rated 5 out of 5 stars

Super service!

This is the third time I have ordered from these guys and the service has always been excellent, with prompt, well packaged delivery. Highly reccomended.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Very friendly and professional service

Very friendly and professional service. I made a bit of a mess with my order so I called the customer service team. They were extremely helpful and sorted everything out straight away. My order was delivered the next day as promised.

April 1, 2026
Unprompted review
Rated 3 out of 5 stars

Vitopod large ordered and although…

Vitopod large ordered and although relatively happy with the item. It does have flaws. No sides meet the lids correctly or the base. I have contacted GHE directly but still awaiting an outcome. This review will be improved depending on the outcome from my defective item

March 26, 2026
Unprompted review
Rated 5 out of 5 stars

Great service

Great service. Package arrived promptly and extremely well wrapped. Customer service was excellent and information regarding delivery was very good.

March 28, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service, quality product promptly delivered. Even with the manual install tool it was easy to get each ground screw to depth.

March 1, 2026
Unprompted review
Rated 5 out of 5 stars

Such a good company , can't praise them enough!

After ordering online I rang the company to say where to leave the parcel if I was out, the lady I spoke to was ever so helpful and friendly and efficient.This and the fact that the heat mat and insulated pad arrived two days later was just amazing. Such a good company, lovely people to deal with can't praise them enough. Am using them again.

March 24, 2026
Unprompted review
Rated 5 out of 5 stars

Good price plus available spare parts

Needed spare fixings and an additional layer for my vitopod propagator. Compared to other suppliers, good price. Also able to provide spare fixings which I couldn’t find elsewhere. This isn’t a cheap product so very pleased to get sorted.
Arrived safely next day (mind you, I’d have waited longer for lower delivery price!!)

March 23, 2026
Unprompted review

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