Ghost Mail Ltd Reviews 

Reply from Ghost Mail Ltd

Aug 6, 2025

Reply from Ghost Mail Ltd

We are unable to identify you as a client from the information provided, so we cannot comment on your specific case. However, we wish to clarify that our handling fees are amongst the lowest in the UK for professional mail handling services.

Our fees cover the secure receipt, processing, and storage of mail, along with the option to collect in person, forward to any address worldwide, or securely dispose of unwanted correspondence. Our prices have remained unchanged for over five years – something very rare in today’s economy – and are clearly shown on every service description and within our Terms & Conditions, which must be agreed to at the time of purchase.

All mail is processed in accordance with UK law and our published Terms & Conditions. We operate to strict security standards and never open or scan personal mail unless authorised by the client or required by the selected service. Many clients value the convenience and security this provides.

We are also happy to facilitate personal collection, international postage, and courier delivery, with all prices openly published on our website. While we aim to remain competitive, this is a labour‑intensive service and must be run sustainably.

We always welcome direct contact so we can address any concerns promptly and accurately. If you would like us to investigate your experience, please email customerservice@ghostmail.co.uk quoting your account details.

Reply from Ghost Mail Ltd

Aug 4, 2025

We are disappointed by this review, as our records show that we have responded promptly to every message you have sent us — often within hours. At no point have you been left without a reply from us. If you have not seen our responses, it may be due to them going into your junk or spam folder.

It is therefore unfair to suggest it is “hard to get a response” when we have in fact replied to you promptly on every occasion. We remain happy to assist you should you require any further help, simply email our Customer Service Team at customerservice@ghostmail.co.uk

Reply from Ghost Mail Ltd

Updated Jul 24, 2025

Dear Malcolm,

Thank you for your feedback, and we're sorry to hear that your experience has been confusing.

When you placed your order with us, a confirmation email was automatically sent containing full instructions—including your registered address and details on how to submit your directors’ ID documents to activate the service. It’s possible that this email was missed or landed in your spam folder. The original message was sent on 3rd July and has recently been re-sent for your convenience.

As part of our compliance process, we require ID from all clients. This can be submitted quickly and securely via our dedicated ID collection facility here:
👉 www.accounts-processing.com/send-id/id-for-businesses/

We do not offer a customer portal, so there is no username or login. All communication is handled by email, but if you prefer to speak with someone directly, any member of our team will be happy to assist you by phone.

Our customer service team is here to ensure everything is fully set up for your company. Please feel free to contact us at customerservice@ghostmail.co.uk or call 01544 599385, and we’ll be glad to help.

Kind regards,
John Hewitt
Operations Director
Ghost Mail Ltd

Reply from Ghost Mail Ltd

Apr 10, 2025

Response from Ghost Mail Ltd:
Dear Aditya,
We’re sorry to hear you feel this way and appreciate the opportunity to clarify a few points for the benefit of others reading this review.
We have thoroughly reviewed your account history, which includes over two years of continuous service and multiple successful orders processed via our secure platforms. During that time:
• All incoming statutory mail was scanned and emailed in accordance with the mail forwarding or scan-and-email service you subscribed to.
• Where ID requirements were unmet or invoices became overdue, you were contacted multiple times with clear instructions and notices, as per AML regulations and our publicly stated Terms and Conditions.
• No documentation was lost. On the contrary, your emails confirm we successfully scanned and emailed a court letter (as recently as March 2025) and provided multiple confirmations of incoming mail.
• Regarding fees: our pricing is fully transparent and itemised. Additional services (such as Directors Service Addresses or Business Mail Forwarding) are optional and clearly described at checkout. You placed multiple orders, all voluntarily confirmed via Stripe, with receipts and breakdowns.
• Mail is not destroyed after 14 days, it is returned to sender if we cannot forward it due to an account not being in good standing, e.g. when required ID is not supplied or payment is not made—this policy is clearly stated and repeatedly communicated to all clients in such circumstances.
We take feedback seriously, but we also have a duty to protect our business reputation where reviews misrepresent the facts.
Ghost Mail Limited is trusted by over 30,000 companies, regulated for Anti-Money Laundering compliance, and committed to fair, legal, and secure operations.
If you wish to resolve any outstanding issues, please don’t hesitate to contact us directly at customerservice@ghostmail.co.uk and we’ll be happy to help.
Kind regards,
Customer Service Team
Ghost Mail Limited
www.ghostmail.co.uk