Lack of communication. As an Auditor, when my clients ask questions, I give them the full breakdown of what is needed, by when and in what format. In this case I got a little info after each call, and... See more
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Review summary
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What people talk about most
Reviews shaping this summary
the team is very good for response only on the Phone number, but for the email and support they are not responsive ,and also they will need to write thier services clearly not in general because whe... See more
Able to speak with someone on the phone regards process etc which was brilliant and a link was sent fairly quickly to input information.Its taken about a week for the process to be nearly completed j... See more
Im very pleased I chose Ghost Mail as my Uk postal address as an expat in Spain. I am kept informed of any post and any queries are always answered. My post has been forwarded to me with no problem.... See more
Company details
Written by the company
Ghost Mail is a leading provider of Registered Office and Mail Forwarding Services with over 50,000 clients served to date. Most of our clients use our services to preserve their privacy, so sadly the tiny minority of clients who post negative reviews on Trustpilot purchase services they do not understand, have unrealistic expectations or fail to meet our legal compliance requirements. We are not perfect (who is!) but the company is a success story with annual billing in the £millions and enviable year-on-year growth. Ghost Mail Ltd provides professional personal and business mail address services, private mailboxes, and reliable mail handling solutions to tens of thousands of clients worldwide. Our services are designed for busy individuals, entrepreneurs, and businesses who need a discreet, confidential mailing address or practical support with post and small parcel handling—whether you are based in the UK or living overseas. In addition to personal mail services, we offer a full range of UK business address solutions, including: • Registered Office services. • Director’s Service Addresses. • Business Mail Addresses. • Mail scanning & email delivery. • Worldwide mail and small-parcel forwarding. Our services are affordable and transparent, with prices starting from just £19 per year. If you have any questions or would like help choosing the right service, our team is happy to help. Important information for prospective clients: We encourage all customers to review the service description and Terms & Conditions carefully before purchasing. Some of our services are regulated business compliance services and are therefore non-refundable, while eligible personal services may include a 14-day cooling-off period if unused, in line with UK consumer law. Understanding this distinction helps ensure the service selected is the right fit for your needs. We pride ourselves on transparency, compliance, and long-term customer relationships, and we are always happy to clarify any aspect of our services before or after purchase.
Contact info
61 Bridge Street, HR5 3DJ, Kington, United Kingdom
- 01544 599385
- customerservice@ghostmail.co.uk
- ghostmail.co.uk
3.3
Average
615 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service
April 7, 2025
Simple to use and very responsive
Simple to use and very responsive, both for the sign up process and when providing the service. Would definitely recommend for both telephone and address services.
March 18, 2025
Excellent Service
Ghost Mail Ltd offers an excellent, budget-friendly solution for business needs, Highly recommended for affordability and convenience!
March 17, 2025
So helpful
So helpful, always at the end of the phone, had all the answers to all my questions, and the process was quick and painless, would highly recommend.
March 21, 2025
Great service!
March 12, 2025
Terrible Company. Avoid.
Avoid this company. It is run by morons. It took months to change my email which, of course, ended up with mail not being forwarded. Shockingly poor communication skills and did nothing to correct their mistakes.
March 11, 2025
Unprompted review
Reply from Ghost Mail Ltd
Dear Ryan,
Thank you for sharing your feedback. We regret that your experience did not meet your expectations.
Upon reviewing your account history, we note that your request to update your email address in August 2024 was delayed due to the request failing to pass the necessary security protocols designed to protect your account. The security of our clients' accounts is a very high priority; no one would thank us if this were not the case. The update was completed in January 2025 upon receipt of the required verification. During this period, all communications were sent to the email address on file.
We understand the frustration this may have caused and appreciate your patience during the process. We are continually working to improve our communication and processes to better serve our clients.
If you have any further concerns or require assistance, please do not hesitate to contact our customer service team.
Best regards,
John Hewitt Operations Director Ghost Mail Ltd
Excellent service and superb customer…
Excellent service and superb customer support
March 10, 2025
Unprompted review
Used them to help help start a company
Used them to help help start a company. Very patient and supportive in explaining things. Costs can climb if you don't understand your company roles to be managed by them. But that's not down to Ghost mail.
May 3, 2024
Unprompted review
Great value and great products.
Great value and great products. I would highly recommend them.
January 9, 2025
Application and communication was clear…
Application and communication was clear and concise
The whole process went through quickly amd smoothly
January 8, 2025
Unhappy but resolved
I can confirm that Ghost mail finally resolved my complaint. I have been deeply unhappy with the processes the company use and whole heartedly disagree with their methods of operation but at least my issue was dealt with amicably.
January 4, 2025
Unprompted review
Reply from Ghost Mail Ltd
Dear Adrian,
Thank you for taking the time to leave your feedback.
We would like to clarify that we invoice for services provided, including the use of our address for your listing as a Person of Significant Control for PINE CONSULTANCY LIMITED. This use is documented in the public filing history of the company.
Your statement labeling us a "scam company" is entirely false and unwarranted. We are a legitimate, licensed service provider operating in compliance with all relevant regulations.
Regarding our billing practices, we utilize an automated system to ensure efficient invoicing and reminders. This system supports a global client base, including tens of thousands of customers, with approximately half located overseas. Consequently, the timing of our automated emails may vary based on time zones.
It is important to note that invoices, statements, and payment reminders are only sent if there is an outstanding balance on your account. These notifications will cease immediately upon payment of the invoice or upon removal of our address from your company's records, enabling us to cancel the service.
We appreciate all feedback and are committed to maintaining professionalism, compliance, and value in our services. While we may not always meet individual expectations for empathy or compassion, our priority remains to operate within the highest standards of industry compliance and efficiency.
As agreed during a phone call this morning, I have removed our address from your listing as a Person of Significant Control of PINE CONSULTANCY LIMITED on Companies House.
As a result, I have been able to cancel the invoice that was sent to you for this service.
The removal has been performed free of charge as part of our enforcement for non-payment of a service.
I note that you no longer live at the address on our records and as showing for yourself on Companies House.
I remind you that it is an offence to display false information on Companies House.
As approved agents of Companies House we are under a duty to report this.
Friendly efficient service
December 15, 2024
Execellant service and very…
Execellant service and very proffesional very happy with the service given
December 16, 2024
Great service at a reasonable price
December 13, 2024
Fast, friendly, efficient service
Fast, friendly, efficient service. Very happy that they accept Voter Authority Certificate photo ID
November 20, 2024
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