Lack of communication. As an Auditor, when my clients ask questions, I give them the full breakdown of what is needed, by when and in what format. In this case I got a little info after each call, and... See more
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the team is very good for response only on the Phone number, but for the email and support they are not responsive ,and also they will need to write thier services clearly not in general because whe... See more
Able to speak with someone on the phone regards process etc which was brilliant and a link was sent fairly quickly to input information.Its taken about a week for the process to be nearly completed j... See more
Im very pleased I chose Ghost Mail as my Uk postal address as an expat in Spain. I am kept informed of any post and any queries are always answered. My post has been forwarded to me with no problem.... See more
Company details
Written by the company
Ghost Mail is a leading provider of Registered Office and Mail Forwarding Services with over 50,000 clients served to date. Most of our clients use our services to preserve their privacy, so sadly the tiny minority of clients who post negative reviews on Trustpilot purchase services they do not understand, have unrealistic expectations or fail to meet our legal compliance requirements. We are not perfect (who is!) but the company is a success story with annual billing in the £millions and enviable year-on-year growth. Ghost Mail Ltd provides professional personal and business mail address services, private mailboxes, and reliable mail handling solutions to tens of thousands of clients worldwide. Our services are designed for busy individuals, entrepreneurs, and businesses who need a discreet, confidential mailing address or practical support with post and small parcel handling—whether you are based in the UK or living overseas. In addition to personal mail services, we offer a full range of UK business address solutions, including: • Registered Office services. • Director’s Service Addresses. • Business Mail Addresses. • Mail scanning & email delivery. • Worldwide mail and small-parcel forwarding. Our services are affordable and transparent, with prices starting from just £19 per year. If you have any questions or would like help choosing the right service, our team is happy to help. Important information for prospective clients: We encourage all customers to review the service description and Terms & Conditions carefully before purchasing. Some of our services are regulated business compliance services and are therefore non-refundable, while eligible personal services may include a 14-day cooling-off period if unused, in line with UK consumer law. Understanding this distinction helps ensure the service selected is the right fit for your needs. We pride ourselves on transparency, compliance, and long-term customer relationships, and we are always happy to clarify any aspect of our services before or after purchase.
Contact info
61 Bridge Street, HR5 3DJ, Kington, United Kingdom
- 01544 599385
- customerservice@ghostmail.co.uk
- ghostmail.co.uk
3.3
Average
615 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 94% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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SCAM STAY AWAY SCAM STAY AWAY
STAY AWAY THIS COMPANY IS A SCAM SEE REAL REVIEWS ON GOOGLE !! MISS SELL SERVICES NO COMPLAINTS LINE DO NOT USE HIDDEN CHARGES ALSO
November 22, 2024
Unprompted review
Reply from Ghost Mail Ltd
Dear Reviewer,
Thank you for your feedback. We’re sorry to hear about your dissatisfaction with our Registered Office Service and appreciate the opportunity to clarify.
Our service descriptions are detailed to ensure customers have a full understanding of what is included and what is not (perhaps you should have spent a minute reading this to understand what you were purchasing).
The Registered Office Service you purchased covers the use of our address for statutory purposes (e.g., correspondence from HMRC and Companies House) and includes the forwarding of such mail free of charge. However, it does not cover the use of our address for company directors or the forwarding of non-statutory mail without applicable fees, as stated in the service description.
For reference, the second paragraph of the service description clearly specifies that using our address for company directors requires a separate Directors’ Service Address facility. Similarly, the first paragraph explains that only mail from HMRC & Companies House will be forwarded free of charge.
Regarding the use of our address for directors without permission or payment, we will take steps to ensure compliance by notifying Companies House to remove our address where appropriate.
We also understand you contacted our customer service team to discuss these matters. While we strive to provide excellent support, it’s essential to maintain a respectful and constructive dialogue. We are here to assist, but we cannot tolerate abusive language or behavior towards our team members.
We wish you all the best with your business ventures and are happy to support you within the scope of our services should you decide to continue with us. Please don’t hesitate to reach out with any further questions.
Kind regards,
Ghost Mail Customer Service
Communication good
November 14, 2024
Ghost is trustworthy and professional
Ghost is trustworthy and an anchor in our business, as we are operating out of Denmark. The customer service are answering on the spot and is professional and solution oriented.
October 11, 2024
After 7 days of buying an address
After 7 days of buying an address, they stopped my mails and generated a new invoice and pushed me to pay that invoice and gave me the deadlines as a blackmail style before getting the mails.
October 7, 2024
Unprompted review
A super friendly and responsive team…
A super friendly and responsive team willing to help out all queries and questions!! Fantastic service :)
October 2, 2024
Quick to answer emails and good advice…
Quick to answer emails and good advice always. Highly Recommended
October 8, 2024
Very helpful and great customer…
Very helpful and great customer service, dealt with my query promptly without problems.
Highly recommended
October 7, 2024
Registered office address rejected by HMRC for VAT
If you own a registered company ( Companies House and HMRC for VAT ), don't try to get a registered office address with Ghost Mail Ltd: as a virtual office only, you will be rejected by HMRC.
That's my sad experience with them,
October 4, 2024
Unprompted review
Easy to complete and reasonably priced
Easy to complete and reasonably priced. No issues great service.
September 2, 2024
Excellent company service
I have been using GhostMail services for few years now and am very happy and greatful as they provide perfect facilities and have an excellent customer service:)
September 16, 2024
Good service
September 3, 2024
Simple set up.
September 3, 2024
Great service
Great service. Great communication. Helpful and friendly staff, always 😊
September 9, 2024
There was a bad experience as there was…
There was a bad experience as there was no such things mentioned that id or passport picture will be required if you want to buy our address and take me directly to billing i was just confirmed by my self before paying the money then you said yes you will ask me for this so it's better if you could mention this in advance so if someone like me won't be comfortable to provide passport won't buy it.
Thanks
August 12, 2024
Reply from Ghost Mail Ltd
Dear Reviewer,
It’s surprising to hear someone expect to purchase an address service without providing proof of ID. Providing a mail address without verifying a client's identity would pose significant risks, including potential misuse by scammers.
Any legitimate client should have no difficulty or objection to providing their ID, so your concerns are puzzling. As a licensed business operating under Anti-Money Laundering Regulations and the London Local Authorities Act, we are legally required to verify the identity of all our clients—a responsibility we take very seriously.
We are transparent about this requirement. Our Terms and Conditions, which are prominently displayed on all our websites, clearly state at the outset:
"Terms and Conditions
Important Information you should know:
ID – Proof of ID & proof of address is required for every client using our service."
As you likely noticed during the order process (which, I must point out, was not completed), it is impossible to check out on our website without agreeing to our T&Cs, which are accessible at any time.
Thank you for your understanding.
Best regards,
Ghost Mail Limited
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