Sometimes the delievery process is slow, but overall i am content. The only minus is that the "free birthday gift" didn't come. Once i got in touch with client service i was given a discount code for... See more
Company replied
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Review summary
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The fit is perfect, and the designs are elegant without being over the top. I bought the Gabriella set and it fits like a glove – supportive yet sexy. Customer service was also incredibly kind when I... See more
Company replied
1. 5/5 Products. 2. 4/5 Delivery time. 3. 3/5 Exchanging products. 4. 5/5 Support by e-mail. 5. 3/5 Website friendliness for returning/exchanging. Positive: really good products. Negative: T... See more
Company replied
The products are of good quality and reasonable price. I am giving 4 and not 5 stars because I have experienced the customer support as slightly flaky. Assistance is absolutely there, and it has overa... See more
Company replied
Company details
Written by the company
The Gianna Bellucci brand was born out of desire to create a comfortable yet sexy lingerie, available to all girls and women. Gianna Bellucci is a women led team that understands women and their needs. We create seductive lingerie that fits your body and emphasizes your femininity. Sophisticated Italian design, high-quality materials and maximum comfort is what distinguishes Gianna Bellucci from other brands. Due to these qualities, Gianna Bellucci has become one of the top lingerie brands in Europe.
Contact info
Trg svobode, 1A, 1315, Ljubljana, Slovenia
- info@giannabellucci.com
- giannabellucci.com
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
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Great deals
I was skeptical at first because I have curves and usually struggle to find sets that fit comfortably. But the Leontida body fits like a dream. The material is stretchy in the right places and supportive in others – it’s honestly flattering and sexy without being over the top. I also really loved the 2+1 promo – such a great deal! I’ll definitely be back for more. Thank you!
October 20, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you for taking the time to leave this lovely review. We’re thrilled that you felt great in the Leontida body — comfort and confidence are exactly what we want our pieces to bring. We’re also happy the promotion added an extra bit of joy to your purchase.
We truly appreciate your trust and look forward to welcoming you back soon.
Gianna Bellucci team
Perfect quality products
Perfect quality products, big improvement in the support!
October 1, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your kind words! 💛
We’re delighted to hear you’re happy with the quality of our products and noticed the improvement in our support — we’re constantly working to make every experience better.
Warm regards,
The Gianna Bellucci Team
- fast delivery
- fast delivery
- the best underwear on the market
- gift for birthday is big plus
October 24, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your lovely feedback! 💛
We’re delighted that you’re happy with the fast delivery and the quality of our lingerie — your kind words truly mean a lot to us.
With love,
The Gianna Bellucci Team
Reply from Gianna Bellucci
Thank you so much! 💛
We’re glad to hear you’re happy with our products — your support means a lot to us!
Warm regards,
The Gianna Bellucci Team
Reply from Gianna Bellucci
Thank you for your feedback! 💖
We’re glad to hear that the fit and material met your expectations — that’s exactly what we aim for with every piece.
— Gianna Bellucci Team
Beautiful quality & fast delivery!
I ordered the Gabriella set during their birthday sale (order GB10298456), and I'm genuinely impressed. The fabric feels luxurious, the fit is spot on, and the packaging was so elegant. Delivery to Germany took only 3 days. Will definitely order again!
October 15, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your kind words and for celebrating our Birthday Sale with us! 🌸
We’re thrilled to hear that you loved the Gabriella set and that everything—from the fit to the delivery—met your expectations. Your satisfaction means a lot to us, and we can’t wait to welcome you back for your next order!
With love,
The Gianna Bellucci Team 💖
The gift box was in a bad condition and…
The gift box was in a bad condition and has drawing with permanent marker on the top and in the back
October 11, 2025
Unprompted review
Reply from Gianna Bellucci
Es tut uns sehr leid, dass Ihre Geschenkbox in einem solchen Zustand angekommen ist – das hätte definitiv nicht passieren dürfen. 💔
Bitte kontaktieren Sie uns unter info@giannabellucci.com, damit wir Ihnen umgehend eine neue Box zusenden können.
Mit freundlichen Grüßen,
Gianna Bellucci Team
Total drop shipping scam
Total drop shipping scam. I've ordered and payed for a box, everything came in nylon bag. The support is less than zero.
October 11, 2025
Unprompted review
Reply from Gianna Bellucci
Hello,
We’re truly sorry for whatever happened and thank you for bringing it to our attention.
We would love to fix this for you as quickly as possible, but we were not able to identify your order from this review.
Please contact us at bg@giannabellucci.com
or send us your order number so that we can assist you right away.
Our customer service team is available Monday to Friday, from 7:00 to 15:00.
Kind regards,
The Gianna Bellucci Team
Great quality!
October 8, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much! 💖
We’re delighted that you loved the quality — that’s what we care about most. ✨
— The Gianna Bellucci Team
everything perfect
October 1, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much!
We’re happy to hear everything was perfect!
Kind regards,
Gianna Bellucci Team
Best online Shop ever❤️❤️❤️
It was perfekt. I ordered 6 sets and all of them are fabulous.I will definitely order again.
October 1, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your kind words! 💖 We’re thrilled that all the sets were perfect for you. We can’t wait to welcome you back for your next order!
Gianna Bellucci Team
Great products, website, delivery
Great products, great website, great delivery!
September 29, 2025
Unprompted review
Reply from Gianna Bellucci
We truly appreciate your kind words! It makes us so happy to know you enjoyed both our products and service. 💕
Gianna Bellucci Team
Odlicno.....
September 30, 2025
Unprompted review
Reply from Gianna Bellucci
Hvala lepa za vašo oceno! Veseli smo, da ste zadovoljni. 💕
Lep pozdrav,
ekipa Gianna Bellucci
Thief -
This company operates extremely unethically. Every three months, they secretly withdraw money from customers’ accounts without consent. They misuse personal information, including card details. I strongly advise against making any purchases from this company, as it poses a serious risk of identity theft and financial abuse.
September 24, 2025
Unprompted review
Reply from Gianna Bellucci
Dear Customer,
Thank you for your feedback. We’d like to clarify that the VIP option is ALWAYS chosen by the customer — there are four separate opportunities to decline it, including one month after subscribing. We also want to reassure you that we never use personal data beyond what is necessary to provide our service, and the VIP program is absolutely not a scam.
We fully understand that sometimes the VIP price may look more attractive and the explanations can be overlooked. Your money is safely stored as credit on your Gianna Bellucci account and can be used at any time in our shop. We are already in frequent contact by email and are discussing the details with you in private. We hope the outcome of this issue will be satisfactory for you.
With respect:
Gianna Bellucci team
Reply from Gianna Bellucci
We’re so happy to hear everything was perfect and just as pictured! ✨ Thank you for your trust and kind feedback – it means a lot to us. Enjoy your new pieces and we hope to see you again soon! 💕
Gianna Bellucci team
Beautiful high quality underwear
Beautiful high quality underwear for reasonable prices. Can recommend 100% ☺️
September 2, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your kind words! We’re delighted that you’re happy with the quality and value of our lingerie. Your recommendation means a lot to us!
Warm regards,
Gianna Bellucci Team
Terrible support
Terrible support.
I made two orders.
1st order i told them that i want to send back because i bought sth else at their shop. They advised me to don't accept the package and once it is refused at pick up they will initiate refund. One month passed and no refund. They didnt even accept it.
2nd order, i picked up. One set we left because was good, another one we shipped back according to returns form. It is one month again and they told me that they initiated refund via BLIK (payment method which is instant) but i still didnt receive the refund. So its simply a scam company. It was looking for me like this but somehow i was trigerred to order from this shitty company.
August 27, 2025
Unprompted review
Reply from Gianna Bellucci
We are very sorry to read your review. Unfortunately, we cannot identify you or your orders based on the information provided here. To investigate this properly and assist you with your refunds, we kindly ask you to contact us directly at pl@giannabellucci.com with your order numbers and the email address used for the purchases.
Please rest assured that we always process refunds once a return has been correctly received and verified, and we will be glad to double-check your case immediately once we can identify your details.
Thank you for your cooperation.
Fiorella set is stunning
The products look gorgeous and the material is very stirdy but comfortable. I will for sure look out for the new collections. I especially fell in love with the details on Fiorella set it simply looks stunning. If you are not sure what to buy get the Fiorella set for sure!!
August 7, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your lovely feedback! We’re delighted to hear how much you love the Fiorella set—it truly is a stunning piece with such beautiful details. We can’t wait to show you our upcoming collections, and we’re so happy the Fiorella set has become a favorite for you.
Delivery issue resolved
Had a small delivery issue...the system marked my package as delivered but it hadn’t arrived yet. I contacted customer service and they were incredibly helpful, following up with the courier and keeping me updated. The package finally arrived and it was well worth the wait. The lingerie itself is absolutely beautiful and exceeded my expectations. Great service and great product - will definitely order again.
July 23, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your kind words! 💖 Sometimes errors may occur that are beyond our control, but we always do our best to assist our clients throughout the whole process and help as much as possible. We truly appreciate your understanding – and warmly welcome you to the Gianna Bellucci family!
They helped me with sizing
I ordered the Arianna set in blue and WOW the color is even more stunning in person! I wasn’t sure about sizing and reached out to customer support. Anna was so friendly and guided me through the whole process, even suggesting the best size for me. The set arrived quickly and fit perfectly. I also washed it once to test the durability and it came out just as beautiful, with no damage to the lace or structure. It’s rare to find such quality at this price point. I’m already eyeing another set.
July 23, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your kind words! We are truly happy to hear that you are satisfied with your experience. Welcome to the Gianna Bellucci family – we’re delighted to have you with us! Please know that our customer care team will always be here for you and all our clients.
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