Sometimes the delievery process is slow, but overall i am content. The only minus is that the "free birthday gift" didn't come. Once i got in touch with client service i was given a discount code for... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The fit is perfect, and the designs are elegant without being over the top. I bought the Gabriella set and it fits like a glove – supportive yet sexy. Customer service was also incredibly kind when I... See more
Company replied
1. 5/5 Products. 2. 4/5 Delivery time. 3. 3/5 Exchanging products. 4. 5/5 Support by e-mail. 5. 3/5 Website friendliness for returning/exchanging. Positive: really good products. Negative: T... See more
Company replied
The products are of good quality and reasonable price. I am giving 4 and not 5 stars because I have experienced the customer support as slightly flaky. Assistance is absolutely there, and it has overa... See more
Company replied
Company details
Written by the company
The Gianna Bellucci brand was born out of desire to create a comfortable yet sexy lingerie, available to all girls and women. Gianna Bellucci is a women led team that understands women and their needs. We create seductive lingerie that fits your body and emphasizes your femininity. Sophisticated Italian design, high-quality materials and maximum comfort is what distinguishes Gianna Bellucci from other brands. Due to these qualities, Gianna Bellucci has become one of the top lingerie brands in Europe.
Contact info
Trg svobode, 1A, 1315, Ljubljana, Slovenia
- info@giannabellucci.com
- giannabellucci.com
4.2
Great
1K reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gianna Bellucci
Thank you for your lovely feedback! ✨
We’re so glad you enjoyed the quality and price.
Warm greetings,
Gianna Bellucci Team
The quality seems good
The quality seems good. The expedition was fast. The price was really low as I aquired it on black friday. Everything was great. I will order more in the future from them.
November 27, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you for your lovely words! We're delighted you enjoyed the quality, fast delivery, and Black Friday offer. We can't wait to welcome you back for your next order. 🎄
Warm regards,
Gianna Bellucci
Great purchase
I like the quality of material and how it looks on me. I would also give a credit for a really quick shipping.
November 28, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you for your kind words! We’re delighted you love the material and the fit, and that your order arrived so quickly. 🎄
Warm regards,
Gianna Bellucci Team
Nice!!!!!!!
November 29, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your feedback! We're happy to know you had a great experience with us. 🎄
Warm regards,
Gianna Bellucci Team
Reply from Gianna Bellucci
Thank you for sharing your experience! We're glad the fit and materials were just right for you. ✨
Warm regards,
Gianna Bellucci
Good but spamming
The experience was great... But between the date i ordered and the things arrived i got 4 different Email...
November 23, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your review and for sharing your experience with us.
We’re happy to hear that everything went well with your order in the end — but we’re truly sorry for the confusion caused by receiving multiple emails during the process.
Technical errors can unfortunately occur from time to time, even with automated email systems, and it seems this happened in your case. We sincerely apologise for any inconvenience or worry it may have caused.
Your feedback is very valuable, and we’re already reviewing our system to prevent similar issues in the future.
Thank you for your understanding and for choosing Gianna Bellucci.
Kind regards,
Gianna Bellucci Customer Care
Beautiful lingerie set and very fast…
Beautiful lingerie set and very fast delivery
November 24, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your lovely review! We're delighted that you love the lingerie set and that your delivery arrived quickly. Enjoy your new pieces! 💗
— Gianna Bellucci
Amazing quality and fantastic customer…
Amazing quality and fantastic customer service
November 21, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your kind feedback — we’re truly glad you had such a positive experience with us. Our team works hard to deliver both exceptional products and support, and it means a lot to know it shows.
— Gianna Bellucci Team
Very good quality 👍🏻
November 20, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you for your kind feedback — we’re really pleased to know the craftsmanship met your expectations.
— Gianna Bellucci Team
Reply from Gianna Bellucci
Thank you for taking the time to share your experience — we’re so glad everything was just as it should be ❤️
— Gianna Bellucci Team
Reply from Gianna Bellucci
Thank you for your review! ❤️
We’re glad you like the underwear. Depending on body shape, some customers do find it better to size up in belts, but it’s not something we generally recommend. If you ever need help choosing the right size, we’re here for you! 💗
Reply from Gianna Bellucci
Thank you for your enthusiasm — we’re thrilled to have you with us for what’s coming next.
Best regards,
Gianna Bellucci Team ❤️
Fastv shipping sizing was great
Fastv shipping sizing was great. I recommend it.
November 13, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your kind review!
We’re thrilled to hear that your order arrived quickly and that the sizing was just right. 💗
If you ever need help choosing your next favourite piece, we’re always here for you! Enjoy your beautiful items. 🩷
Your Gianna Bellucci Team
Beautiful underwear!❤️
November 11, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much! ❤️
We’re delighted you love our lingerie — your kind words mean a lot to us.
Hope to see you again soon!
— Gianna Bellucci Team
very sexy
The fit is perfect, and the designs are elegant without being over the top. I bought the Gabriella set and it fits like a glove – supportive yet sexy. Customer service was also incredibly kind when I had a question about returns. I’ve already placed my second order.
October 31, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you for your kind words! We’re so happy to hear you’re satisfied with your purchase and with the support from our team. Knowing that you’ve already returned for another order truly makes our day. We hope your next pieces make you feel just as amazing!
Gianna Bellucci Team
I'm in love with Gianna Belluci 🥰
Love the products, I discovered Gianna one month ago and i already have 4 sets and one more on its way. 🖤 Girls you and your creations are all amazing, the material, everything. So comfortable and sexy, gives you extra confidence. You just won a loyal client, I'm gonna order 2 times per month, I'm obsessed 🤗🖤
November 10, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your incredible message! 🖤
We’re beyond happy to know you’ve fallen in love with our pieces and that they make you feel confident and comfortable — that’s exactly what we aim for.
Your support truly means the world to us, and we can’t wait to keep surprising you with new collections.
With love,
The Gianna Bellucci Team
Great product
Everything was fine, except that the product description recommended choosing a size 1x smaller than the costumer's usual size. I should have chosen my regular size.
November 7, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your feedback! 💕
We’re sorry to hear the sizing recommendation didn’t work out as expected — we truly appreciate you bringing this to our attention.
No worries at all — we’d be happy to offer you a free size exchange so you can get the perfect fit.
Please just contact us at en@giannabellucci.com
or let us know your order details so we can assist you right away.
With love,
The Gianna Bellucci Team
Reply from Gianna Bellucci
Thank you very much for your kind review. We’re delighted to hear that you found the shopping experience easy and enjoyable.
If there’s anything we can assist you with in the future, please don’t hesitate to let us know.
Warm regards,
Gianna Bellucci Team
Reply from Gianna Bellucci
Thank you so much for your lovely feedback — we’re thrilled that you love our products!
Your support truly means a lot to us, and we can’t wait to have you shop with us again soon.
Warm regards,
Gianna Bellucci Team
Very professional service
Very professional service, the company keeps in touch with you with your order, giving useful tips and assistance. I love company's return policy with exchange service and assistance in replacing the wrong size of the order. Definetly 5 star from my side!
November 6, 2025
Unprompted review
Reply from Gianna Bellucci
Thank you so much for your wonderful review and for taking the time to share your experience.
We’re so glad to hear that you appreciated our service, communication, and exchange policy — our team always strives to make every order as smooth as possible.
Your 5-star feedback truly means the world to us!
Warm regards,
Gianna Bellucci Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.