gibbsremovals.co.uk Reviews 

179
TrustScore 4.5 out of 5

4.4

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Rated 1 out of 5 stars

We found that the oven cooker door hinge had been damaged during the removal. I contacted them straight away and was told that someone would come and see what could be done the next day. No one came a... See more

Rated 5 out of 5 stars

A massive Thank You to all of you who worked so well on Friday for our move . You were prompt professional and caring . Much appreciated couldn’t fault the service . Would highly recommend.

Rated 5 out of 5 stars

I moved recently using Gibbs Removal’s services. The whole process was stress free and I felt very safe that my belongings would be handled with care. Shelley was incredibly professional, kn... See more

Rated 5 out of 5 stars

Gibbs were personally recommended to me and that's the best way. They made a very stressful time so much easier. Nothing was too much trouble. Shelley came to the house to provide a (very reasonable)... See more

Company details

  1. Shipping Company

Written by the company

Award winning🥇for 6 years running, over 270 5⭐️ reviews. Peterborough No 1 for removals, storage, clearance & packing service. gibbsremovals.co.uk ✅House/office Removals ✅Storage🔐 ✅Clearance Service ♻️✅Packing Service📦 🌎Nationwide/European Removals 🚛 We are a local family 👨‍👩‍👧‍👧 run business who offer the complete Removals Service. We are Fully Insured✅, Public Liability✅, Fully Uniformed✅, Fully Trained✅. All vans have Blankets✅, Trolleys✅, Drills✅, Tools✅. Regards Gibbs Removals Ltd Call: 01733711337 #houseremovals #storage #delivery #clearance #peterborough #officeremovals #europeanremovals #gibbsremovalsltd #removals #removal #gibbsremovals #removalcompany #removalcompanies #peterboroughremovals #removalspeterborough #storagepeterborough #peterboroughstorage #removalspeterborough #bourne #stamford #houseclearance #officemovers #huntingdon #cambridge #cambridgeshire #moving #staysafe


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4.4

Excellent

TrustScore 4.5 out of 5

179 reviews

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4.4

All reviews

(179)

8 reviews in the last 12 months

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Rated 5 out of 5 stars

Well what can I say..

Well what can I say... what a fab group of people especially Shelley! So organised! Would recommend them to all family and friends! Thanks for all your help!

September 22, 2018
Unprompted review
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Reply from gibbsremovals.co.uk

Thank you for your lovrly review.

Lovely to meet you.

Kind Regards

Gibbs Removals Ltd

Rated 5 out of 5 stars

Excellent service all round.

Can’t fault these lads. From start to finish everything was perfect. Seems to be a family run business, husband and wife. Shelley came and gave us a great quote and on the day of the move her husband Robbie turned up with his employees. Turned up on time, loaded everything in good time and unloaded the other end effeciently. Not much more to say really. Done everything that we expected. Happy customer would definitely recommend.

September 21, 2018
Unprompted review
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Reply from gibbsremovals.co.uk

Hi Chris

Thank you for you’re review.

Regards

Gibbs removals team

Rated 5 out of 5 stars

Gibbs removals was great from start to…

Gibbs removals was great from start to finish. Great family run business. Would recommend to anyone. Very helpful team and professional shelley and Robbie prove how a family business should be run

September 21, 2018
Unprompted review
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Reply from gibbsremovals.co.uk

Hi Craig

Thank you for you’re review.

Regards

Gibbs removals team

Rated 1 out of 5 stars

Do NOT USE this company!!!

Do NOT USE this company!!!
Shelley is charming and will win your business but then not answer any calls when there are issues.
We had items broken and damaged. Rob turns it all around and blames the customer and claims that we had broken the items, even though we have pictures of the broken items still in the storage unit!
He is abusive and doesn't listen
Read other reviews on here, to see that there is a theme
We will be taking the matter further, but be warned and DON'T USE THIS COMPANY!

September 21, 2018
Unprompted review
Rated 1 out of 5 stars

We ordered their complete house move…

We ordered their complete house move package which involved them packing our items as well as transporting them. They seriously underestmated amount to be moved so turned up with not enough transport. Left items in the garden. Broke two bottles of vintage wine. Bookcase/cd storage which was attached to the wall was simply ripped away without being unscrewed leaving holes in the walls. Items were lost and others just thrown into boxes. I was glad I wrapped important fragile items myself. They claimed they didn't know the way to the new property, but were there when I arrived with the keys. Because they didn't have enough transport they had to go back to the original property, which technically wasn't now ours. They tried to get more money from us and required paying in cash. Absolute charlatans and completely useless at what they do. Engage at your peril, and if you do, watch their every move. I wish I had.

September 16, 2018
Unprompted review
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Reply from gibbsremovals.co.uk

Hi Mr Bates

Sorry but could you call us to discuss this matter as we have no record of you or you’re compliant with our service?

If we have damaged any items and we know we are to blame we will rectify them as soon as possible.

Regards
Robbie Gibbs
Managing Director

Rated 5 out of 5 stars

Great family run removal business

Shelley and Robbie really bring the meaning of a family run business. Very professional and passionate about there company. Would recommend to anyone. If you and looking for removals or packing service we would say give them a ring and see what we experienced
All the best and thank you once again

September 11, 2018
Unprompted review
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Reply from gibbsremovals.co.uk

Hi Mr Link

Thank you for youre review. All the best.

Regards
Gibbs removals

Rated 5 out of 5 stars

Very good from start to finish

Very good from start to finish. Arrived bang on time and worked for 11 hours doing 2 runs on a very hot day. Considerate with our stuff. No damages. Robbie and and his mate are hard working friendly guys. Good value for money.

August 10, 2018
Unprompted review
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Reply from gibbsremovals.co.uk

Hi Mr Fewthrop

Thank you for your review.

All the best

Gibbs Removals

Rated 1 out of 5 stars

Awful service bunch of angry aggressive bullys

Shelly came round to quote and was lovely. We received the quote. On the day of the removal I received a phone call from them whilst at work saying that they couldn’t get our fridge freezer out of the kitchen as the screws on the doors had been cross threaded and I would need to organise someone to take out the patio windows. I got someone around and they discovered they were using the wrong screw fitting to undo the screws. They knocked down our garden wall left it unsafe and didn’t tell us (although they did get it repaired and it was done well). This held up completion. They also packed our movable thermostat and couldn’t retrieve it and said we should of told them not to pack it. This cost £200 to put right. Robbie the owner then phone and was swearing down the phone at me very hostile and aggressive and said that the price was double to the quote. Since they had our stuff in storage and they were hold our stuff to randsome I had to agree to pay an extra £500! Our stuff was packed very badly and stuff is missing and damaged. I have not contacted them over this as the last conversation I had with Robbie did not go well! Do not use a bunch of cowboys who are unprofessional and rude.

August 9, 2018
Unprompted review
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Reply from gibbsremovals.co.uk

Hi Mark

Sorry you feel this way about our services.

I would like to put my point across as there is always two sides to a story.

With regards to your fridge the screws were crossed off as I was personally on your job we dismantle what we can for our customers I informed you this was not the average dismantling we do but more of a specialist job.

As soon as i damaged you’re wall I informed you and had someone straight out to amend it when they was free. Even a very well know professional said the wall as very unsafe and could of been push down. All I did was lean it to see the van out and it fell to peace’s.

With regards to your thermostat you informed us to pack the whole property no stating to leave this item.

When I phoned you it was to chase payment as you was behind for days. Not many removals companies will pack and move all your belongings with no contact or payment. You’re response was you haven’t got the money until the house is sold. Understandable I was not happy you as this was not agreed by myself or Shelley.

Regards
Gibbs Removals

Rated 1 out of 5 stars

Do not use!

Really awful service start to finish. Recently used to move my Mum. Rude and abrasive removal men. No uniform and vans not sign written as per website. No care at all for her belongings. Damaged several things but most notably shattered her tv but then said it was her own fault for how it was wrapped and refused to take any action. Dragged rather than lifted furniture and damaged feet to sofa, table legs etc. Ignored all correspondence about damage.

April 17, 2018
Unprompted review
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Reply from gibbsremovals.co.uk

Hi Jason

We have been over this via telephone with your mum so ignored all correspondence is a lie.

2 out of 3 of the team was in uniform, the van was a new one on the day of you’re mums removals and had not had time to be signed yet.

We make it clear to all our customers to buy tv boxes to protect them.. not leave them unprotected. In this case the tv was on its side beside a wardrobe what lead my team to believe this tv wasn’t working in the first place. We always ask as entering a property where an item should go you would of noticed a shattered tv as well as the team would of informed you if we damaged it.

Regards
Gibbs Removals

Rated 3 out of 5 stars

Overall these guys were OK

Overall these guys were OK. Only issue was that they arrived late and seemed in a no particular rush despite our dealdines. They got the job done, however caused us unnessary stress on an already stressful day. They were firendly enough hence the OK score.

February 20, 2018
Unprompted review
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Reply from gibbsremovals.co.uk

Hi Mr Lips

Sorry for the late arrival of our team I can only apologise for this.

Thank you for you’re review.

Regards
Gibbs Removals

Rated 5 out of 5 stars

Honesty couldn't of asked for a better …

Honesty couldn't of asked for a better team. My wife and i were moving house and contacted Gibbs removals at fairly short notice. They wrapped packed and boxed all our items. Great service, great team, 5* . If we ever move again i will definitely be calling mr gibbs

December 12, 2017
Unprompted review
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Reply from gibbsremovals.co.uk

Thank you for you’re review

Gibbs removals team

Rated 5 out of 5 stars

Reliable service

Fast, friendly and reliable service. Very professional, can't complain at all and would defiantly recommend!

December 11, 2017
Unprompted review
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Reply from gibbsremovals.co.uk

Hi harry

Thank your for your review

All the best

Gibbs Removals

Rated 5 out of 5 stars

Gibbs removals are number 1!!!

Very professional and ontime. Great prices and come very prepared. Couldn't ask for a better bunch of lads. All the guys are polite and do their very best. Cant find a singke fault with anything they have done. Would definitely recommend them time and time again!!

December 11, 2017
Unprompted review
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Reply from gibbsremovals.co.uk

Hi David

Thank you for your review

All the best

Gibbs Removals

Rated 5 out of 5 stars

Absolutely brilliant team of lads …

Absolutely brilliant team of lads couldn’t fault em. Made everything easy and smooth, would recommend to anyone.

November 10, 2017
Unprompted review
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Reply from gibbsremovals.co.uk

Hi Mr robinson

Thank you for you’re review

All the best

Gibbs Removals

Rated 5 out of 5 stars

Reliable professional service

Absolutely spot on. Great bunch of down to earth guys who showed the upmost respect to my family and our belongings and all round made our house move effortless. Great professional service highly recommended.

November 9, 2017
Unprompted review
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Reply from gibbsremovals.co.uk

Hi Danny

Thank you for your review

All the best

Gibbs removals

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