The rolling monthly contract is at a great price with generous call, text and data allowance. The only downside is, when compared to some other providers, the meagre allowance of 5gb data whilst in... See more
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Review summary
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What people talk about most
Reviews shaping this summary
Having been a Giffgaffer for several years I have always found it straightforward and easy to use. It would of course be better if you could phone someone but then that is why the costs are so reasona... See more
I'm very satisfied with the service I get from Giffgaff. I am aware that it piggybacks on the O2 network but I sometimes get a better signal than my wife who uses O2. My feeling is, Why pay more for l... See more
With Giffgaff for almost 10 years and really don't have any issues with them. Friendly contact support is always a text away also for the added benefit is the way to communicate with other customers i... See more
Company details
About giffgaff
Written by the company
Why giffgaff?
Are you on giffgaff or something? We’d hate for you to miss out.We do connectivity our own way, offering flexibility and great value while doing good for people and the planet.
We put the power back in our members’ hands, with flexible plans for all. From mobile to broadband we keep you connected with a plan that’s right for you. And you can change it up each month if you fancy.
We’re powered by the O2 mobile network, so you’ve got 4G and 5G at your fingertips. And with Virgin Media as our broadband install provider, you can get connected in whatever way suits you. If you’re looking for the perfect partner for your mobile plan, we’ve also got a top notch range of new and refurbished phones to choose from.
But our goodness doesn’t stop there. This is connection powered by purpose. As a certified B Corp, we’re legally bound to put people and planet first. Fair. Transparent. Responsible. That’s connection worth switching for.
So why join?
Great value, flexible mobile plans packed with data. And simple, flexible broadband that works for you. What’s not to like? Visit us online today.
Contact info
Belmont House, Belmont Road, UB8 1HE, Uxbridge, United Kingdom
- giffgaff.com
3.9
Great
31K reviews
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exactly what i wanted pay-as-go
exactly what i wanted pay-as-go with no time limits,
except use least once in 6 months. infrequent use maybe one call per month
June 23, 2026
Unprompted review
good price service is pretty poor at…
good price service is pretty poor at times and it good if you run out of contract or credit you can still call other Giffgaff phones
June 23, 2026
Unprompted review
Been with them a few years the best…
Been with them a few years the best ever. My wife’s on too we both like giffgaff best we have been with great price too.
June 23, 2026
Unprompted review
I had 2 sim cards in 2 different alarm…
I had 2 sim cards in 2 different alarm systems. The first problem is when I forgot my password because they would not send an update email as I had 2 different cards. Why I could not just tell them which one needed to be reset I don't know. I was unable to see text messages they sent as the sims were in alarms, not helpful. Then they cancelled the sim card though no use so when it needed to send me an alarm notification as my van was being broken into I didn't get it. Never again!
June 22, 2026
Unprompted review
The customer service is so bad
The customer service is so bad . I sent massage to the agent on 18.06.2026 today is 22.06.2026 and no response. What customer service is that?
June 22, 2026
Unprompted review
Giffgaff is so easy to use
Giffgaff is so easy to use. Excellent value for money and a fabulous community for support when needed.
June 22, 2026
Unprompted review
May use AI-assist with repliesRead more
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Giffgaff review
Ive been with a lot of mobile and broadband providers over the years and I can finally honestly say that giffgaff are far by none the best provider I've ever had there deals are fantastic and never have problem with no connection or signal plus you get £5 Bonus credit and data upgrade every time you introduce a friend which adds up in the cost of living my advice switch over it's easy simple step by step they are always there to help 5 stars from me can't be beaten on service ,price and customer communications and feedback
June 22, 2026
Unprompted review
Reply from giffgaff
Thank you for your positive feedback Stephen; it means a lot to us. We'd love to share your review across some of our social channels. We've just requested access to drop you a separate message with more details about this.
Been a giffgaff member for over 10…
Been a giffgaff member for over 10 years and never once thought about moving, happy with everything :)
June 22, 2026
Unprompted review
Cheap & reliable
Cheap, reliable, convenient, and even rewards recruitment!
June 22, 2026
Unprompted review
I think giffgaff is the best place to…
I think giffgaff is the best place to get your SIM cards from. They do the best deals ever. I was with giffgaff quite a few years ago and for some reason went to a well known shop and it was the biggest mistake. All they do it try and get you to do this, do that and that really does put me off. I had to wait for my contract to finish. I knew I was going back to giffgaff. I think what put me off for a while was it used to be quite hard ( well for me ) to do it all online. It’s so much easier now though. I would recommend anyone joining giffgaff. I have an iPhone 15 but, maybe at the end of the year might upgrade through giffgaff to an iPhone 17. My £10 just comes out every month, they always let me know when it’s coming out. It’s always done and I’m never left without minutes or texts etc. I did have a bit of confusion at the beginning because for some reason I was given tel username’s. But that was sorted and I’ve been happy ever since. If I have a query I ask the community and always get lots of answers. Yes I love giffgaff….
June 22, 2026
Unprompted review
GiffGaff is great value
GiffGaff is great value, easy to use, and with good customer service. I have been using GiffGaff for over 10 years and have never had any issues.
June 21, 2026
Unprompted review
Great idea, love the ethos.
Great idea, love the ethos. Wish our signal was better, as I'm always being asked why I haven't used my phone and it's because we can't get a proper signal at home and that's not one of the options on the form.
June 21, 2026
Unprompted review
Giff Gaff no fuss, it just works
There’s no complications with Giff Gaff. You choose your level of what you think think you need.
After a short while giff gaff contacted me a said your paying £10 a month built we recommend you reduce £6 per month based on your usage.
How’s that for looking after their customers
June 21, 2026
Unprompted review
Giff gaff good and cheap and efficient
Giff gaff good and cheap and efficient
June 21, 2026
Unprompted review
Huge lack of common sense
I have literally put one star because I can’t put None! It’s the most ridiculous (online ONLY based) thing I have ever know I won’t go into the boring details bit if there’s a problem which I had! You are dealing with awkward unhelpful people via email with Zero common sense or real interaction and after far too hours of wasted time and energy I just had to cancel via my bank because they were unwilling to listen or to sort what was a straight forward request out …and the app is dreadful .. just a really bad decision on my part , so I’ve re done it with a different network that I can communicate with if needed and even speak to a real person , without any issues or problems and really straightforward and simple .. be careful there is no customer support number it’s Email contact only !
June 14, 2026
Unprompted review
ABSOLUTELY THE BEST!!!
I love this company. Totally trustworthy, helpful and great value. Wouldn't be without giffgaff. Thank you to all the Team.
June 21, 2026
Unprompted review
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