The order items were lovely and, my sister was truly pleased with her birthday gift. My only criticism arises from the delivery system which I paid for next day delivery and ended up collecting the i... See more
Company replied
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The goods arrived promptly and were nicely presented. Unfortunately, my wife opened the parcel and the first thing she was was the invoice. As the items were for Valentine's day, that slightly sp... See more
Company replied
I ordered from here by mistake. I typed Pandora into the search engine and I didn’t realise I had ordered from this company until I received the confirmation email. I panicked and emailed Pandora b... See more
Company replied
lovely Pandora earrings in white Pandora bag.arrived when expected and kept up to date on progress of delivery. Having ordered a few things online lately and not satisfied with service[missing item... See more
Company replied
Company details
Written by the company
At Gift and Wrap, we're passionate about helping you find the perfect jewellery piece, whether it's a perfect Pandora charm, an elegant Olivia Burton watch, or a unique Coeur De Lion set. Our selection caters to all occasions, ensuring each gift is as special as the person receiving it. We pride ourselves on exceptional service, offering personalised advice and luxury gift wrapping to make your purchase truly memorable. Explore our jewellery collections and let us be part of your gift-giving journey, making every moment unforgettable.
Contact info
18, Market Place, NE46 1XQ, Hexham, United Kingdom
- 01434 604477
- info@giftandwrap.co.uk
- giftandwrap.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
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Reply from Gift and Wrap
Thank you for your review!
We're glad to hear your bracelet arrived on time and everything went smoothly—appreciate you choosing us.
Kind Regards,
Gift and Wrap
Reply from Gift and Wrap
Thank you for your kind review!
We’re so pleased to hear the gift wrapping added that extra special touch to your present—it's lovely to know it made a difference.
Kind Regards,
Gift and Wrap
Came across them by accident. Would definitely recommend. Genuine Pandora Stockist.
I ordered from here by mistake. I typed Pandora into the search engine and I didn’t realise I had ordered from this company until I received the confirmation email. I panicked and emailed Pandora but they said they are a genuine stockist.
Great item. Super fast delivery and really helpful.
May 10, 2025
Unprompted review
Reply from Gift and Wrap
Thank you for your lovely review!
We're so glad you found us—even if by accident—and that everything turned out just right.
It’s great to hear you were happy with the item and delivery, and we really appreciate your recommendation!
Kind Regards,
Gift and Wrap
I’ve just received the two bracelets
I’ve just received the two bracelet charms as gifts I’m really pleased with them but the gift bags were not sent, I got in touch and they are being sent to me. My gift bags arrived within two days, now that's brilliant customer service, Thank you
May 21, 2025
Unprompted review
Reply from Gift and Wrap
Thank you for your review!
We’re so pleased you loved the charms and glad we could quickly sort the missing gift bags for you. Hope the gifts are well received!
Kind Regards,
Gift and Wrap
Great customer service with fast and…
Great customer service with fast and clear communication.
May 19, 2025
Unprompted review
Reply from Gift and Wrap
Thank you for your kind words!
We're really glad to hear you were happy with our service and communication.
Kind Regards,
Gift and Wrap
Excellent communication and customer service
Excellent communication and fast delivery.
I ordered the wrong size bracelet, and found the exchange process very easy to follow. The turnaround was time sensitive as I needed it for a leaving party, so I dropped customer services an email to ask if it could be expedited. They happily did and I received the resized bracelet within 3 working days and just in time to present the gift.
Very happy with the bracelet and the fantastic service, would definitely recommend and use again in future
May 14, 2025
Unprompted review
Reply from Gift and Wrap
Thank you for such a lovely review!
We're so pleased we could help get the bracelet to you in time.
it's great to hear the exchange process worked well for you and we really appreciate your kind words and recommendation!
Kind Regards,
Gift and Wrap
I bought a four leaf clover Pandora…
I bought a four leaf clover Pandora charm , everything went brilliantly from start to finish and the charm is beautiful , I can’t thank gift and wrap enough , the charm is for my friends birthday and I know she will be over the moon , and the ease of the site is so easy the company informs you from start to finish, plus they use your name when corresponding with you which is so nice . It makes you feel valued as a customer.
Thank you so much I will certainly be using this amazing company again brilliant service .
Thank you Michelle X
May 6, 2025
Unprompted review
Reply from Gift and Wrap
Thank you so much, Michelle, for your kind and thoughtful review! We’re absolutely delighted to hear everything went smoothly and that you felt valued throughout—it means a lot to us.
We hope your friend loves her birthday charm, and we hope you will shop with us again.
Kind Regards,
Gift and Wrap
Reply from Gift and Wrap
Thank you for taking the time to leave a review!
We’re pleased to hear your order arrived promptly and hope to welcome you back soon.
Kind Regards,
Gift and Wrap
Excellent customer service
Amazing customer service, resolved a gift message issue immediately,the very next day after I had sent a query email, I was shocked at the speediness of response and extremely happy that my gift would still be delivered on time, Scarlett offeried an alternative immediately which reassured me greatly.
Scarlett was fantastic! I will definitely use this bespoke company again.
April 11, 2025
Unprompted review
Reply from Gift and Wrap
Thank you for your review!
We're thrilled to hear that Scarlett provided such quick and reassuring service, ensuring your gift arrived on time.
We truly appreciate your support and look forward to welcoming you back soon!
Kind Regards,
Gift and Wrap
Prompt delivery and package delivered…
Prompt delivery and package delivered as promised
March 24, 2025
Reply from Gift and Wrap
Thank you for your review!
We're glad your order arrived on time and as expected—it's great to hear everything went smoothly.
Kind Regards,
Gift and Wrap
Reply from Gift and Wrap
Thank you for the lovely feedback!
We're so pleased you enjoyed browsing our range and found the whole experience straightforward.
Kind Regards,
Gift and Wrap
unfortunatly the wrong spelling had…
unfortunatly the wrong spelling had been made on the first bunny but this was quickly remedied and a new bunny sent out. love it.. thankyou.
March 17, 2025
Reply from Gift and Wrap
Thank you for your feedback and kind understanding! We're sorry for the initial mistake with the spelling, but we're delighted we could quickly remedy it and send out a new bunny for you.
Your love for it means the world to us, and we truly appreciate your support. We look forward to serving you again in the future!
Kind regards, Gift and Wrap
Pandora
2nd piece of jewellery bought for the same little girl as a birthday pressie. Amazing prices good delivery only a couple of days and cute little box and bag thrown in as a freebie
March 20, 2025
Reply from Gift and Wrap
Thank you for your lovely feedback! We’re delighted that you chose us again for a special birthday gift and were pleased with our prices, speedy delivery.
It means so much to us to help make these moments even more memorable. We look forward to serving you again!
Kind regards, Gift and Wrap
Reply from Gift and Wrap
Thank you for your kind feedback! We're delighted to hear that you were pleased with our great prices and fast delivery.
Kind regards, Gift and Wrap
No fuss no hassle straight forward and…
No fuss no hassle straight forward and delivered on time and well wrapped free of any damage
March 21, 2025
Reply from Gift and Wrap
Thank you for your wonderful feedback! We're so pleased to hear that your experience was straightforward and hassle-free, with prompt delivery and careful packaging.
Kind regards, Gift and Wrap
I haven’t received my parcel and it…
I haven’t received my parcel and it keeps saying no one was home
March 20, 2025
Reply from Gift and Wrap
Thank you for your review. We're sorry for the inconvenience caused by the delivery issue. We've now received your full address and can see the parcel was previously mis-delivered due to the delivery details provided.
We're arranging a re-send for you once we receive the returned order and you'll receive tracking information shortly.
If you have any further questions in the meantime, please don't hesitate to contact us directly.
Kind regards,
Gift and Wrap
Amazing customer service.
Amazing customer service.
Great experience from beginning to end, handled with care and exceeding any expectations. Any time in the future I am looking to make a purchase, I will come here.
March 28, 2025
Unprompted review
Reply from Gift and Wrap
Thank you for such a glowing review! We're thrilled to hear that your experience with us exceeded expectations and was handled with care from start to finish.
Your kind words mean so much to us, and we’re honored to be your go-to for future purchases. We look forward to serving you again soon!
Kind regards, Gift and Wrap
Reply from Gift and Wrap
Thank you for your kind words! We're delighted to know that you were satisfied with our service and had a positive experience.
Kind regards, Gift and Wrap
Reply from Gift and Wrap
Thank you for your kind feedback! We're thrilled to know your order was processed quickly and efficiently, meeting your expectations.
Kind regards, Gift and Wrap
Good quality,arrived when expected.
lovely Pandora earrings in white Pandora bag.arrived when expected and kept up to date on progress of delivery.
Having ordered a few things online lately and not satisfied with service[missing items,no delivery update etc] i was pleasantly surprised.
Will certainly use this company again.
March 19, 2025
Reply from Gift and Wrap
Thank you for your wonderful feedback! We're delighted to hear that you were pleased with the quality of the Pandora earrings, the timely delivery, and our updates along the way.
Your kind words mean so much to us, and we’re glad we could provide a great service. We look forward to serving you again soon!
Kind regards, Gift and Wrap
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