The order items were lovely and, my sister was truly pleased with her birthday gift. My only criticism arises from the delivery system which I paid for next day delivery and ended up collecting the i... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The goods arrived promptly and were nicely presented. Unfortunately, my wife opened the parcel and the first thing she was was the invoice. As the items were for Valentine's day, that slightly sp... See more
Company replied
I ordered from here by mistake. I typed Pandora into the search engine and I didn’t realise I had ordered from this company until I received the confirmation email. I panicked and emailed Pandora b... See more
Company replied
lovely Pandora earrings in white Pandora bag.arrived when expected and kept up to date on progress of delivery. Having ordered a few things online lately and not satisfied with service[missing item... See more
Company replied
Company details
Written by the company
At Gift and Wrap, we're passionate about helping you find the perfect jewellery piece, whether it's a perfect Pandora charm, an elegant Olivia Burton watch, or a unique Coeur De Lion set. Our selection caters to all occasions, ensuring each gift is as special as the person receiving it. We pride ourselves on exceptional service, offering personalised advice and luxury gift wrapping to make your purchase truly memorable. Explore our jewellery collections and let us be part of your gift-giving journey, making every moment unforgettable.
Contact info
18, Market Place, NE46 1XQ, Hexham, United Kingdom
- 01434 604477
- info@giftandwrap.co.uk
- giftandwrap.co.uk
4.7
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from Gift and Wrap
Thank you for your fantastic feedback! We're delighted you enjoyed our service and fast delivery.
Kind Regards,
Gift and Wrap
Reply from Gift and Wrap
Thank you for your lovely feedback! We're glad to hear that you were pleased with our service and the speedy delivery.
Kind Regards,
Gift and Wrap
Daughter charm.
Easy to buy on line and free postage which is always a bonus, quick also. Good product.
February 24, 2025
Reply from Gift and Wrap
Thank you for your positive feedback! We're delighted you found our online shopping process easy and appreciated the free postage and quick delivery. Enjoy your purchase!
Kind Regards,
Gift and Wrap
Great service lovely ring
Great service lovely ring, I had to change sizes and the service was so quick and easy. Thank you
February 18, 2025
Reply from Gift and Wrap
Thank you for your kind words!
We're thrilled that our team could assist with the ring size change quickly and efficiently. Enjoy your ring!
Kind Regards,
Gift and Wrap
Reply from Gift and Wrap
Thank you so much for your feedback. We're pleased to hear that the earrings made a nice present.
Kind Regards, Gift and Wrap
Gift and wrap
The service was so quick and easy to find exactly what I wanted and speedy delivery
February 22, 2025
Reply from Gift and Wrap
Thank you so much for your excellent review. We're thrilled to hear that you found exactly what you wanted with ease, and that our delivery met your expectations.
Kind Regards, Gift and Wrap
Would recommend this company
Very pleased with purchase and when I returned another item had a very quick response and refund . Would definitely use this company again
February 13, 2025
Reply from Gift and Wrap
Thank you for your positive review and recommendation. We're glad to hear you were pleased with your purchase and appreciated our quick response and refund process.
Kind Regards, Gift and Wrap
Reply from Gift and Wrap
Thank you for your positive review. We're glad you found our website easy to navigate and are pleased with the quality of your purchase.
Kind Regards,
Gift and Wrap
Awful service
Returned and item once and am seeking to again, but have not been sent confirmation email or option to return the item, despite being billed and having the item. Awful awful service
February 21, 2025
Reply from Gift and Wrap
We’re sorry to hear about your experience, but we can’t seem to find any previous contact from you regarding this issue.
Our free returns service is always available on our website, and we’re happy to assist if you need any help with the process.
Please check your inbox, as we’ll be sending you the return details shortly.
Kind Regards,
Gift and Wrap
So good will use again!
So good
Responded to messages so quick and went extra mile when issue with Royal Mail not gift and wraps fault!!
Will be ordering again soon
February 21, 2025
Reply from Gift and Wrap
Thank you for your fantastic review. We're pleased to hear our team could assist quickly and go the extra mile. We look forward to your next order.
Kind Regards,
Gift and Wrap
Never used this service before
Never used this service before, quick and easy to use, delivery also arrived on time.
February 20, 2025
Reply from Gift and Wrap
Thank you for your fantastic review. We're glad you found our service quick and easy to use, and that your delivery arrived on time.
Kind Regards,
Gift and Wrap
Very good fast and efficient service…
Very good fast and efficient service and when I needed to return something, they made it a very easy task. Thank you for your professionalism. I would highly recommend you.
February 17, 2025
Reply from Gift and Wrap
Thank you for your kind review and recommendation. We're glad to hear you found our service fast and efficient, and that our returns process was easy for you.
Kind Regards, Gift and Wrap
Delivery on time
February 20, 2025
Reply from Gift and Wrap
Thank you for your review. We're glad to hear your delivery arrived on time.
Kind Regards,
Gift and Wrap
Gift and Wrap
Gift and Wrap. Easy to use website. Ordered what I wanted at a good price. Quick delivery. A+
February 3, 2025
Reply from Gift and Wrap
Thank you for your fantastic review. We're pleased to hear you found our website easy to use, enjoyed good prices, and experienced quick delivery.
Kind Regards,
Gift and Wrap
Fast delivery so easy…
Great service fast delivery so easy better than queuing at the stores
February 14, 2025
Reply from Gift and Wrap
Thank you for sharing your experience. We're pleased to hear that you enjoyed the fast delivery and convenience.
Kind Regards, Gift and Wrap
Really good service the jewellery is…
Really good service the jewellery is beautiful
February 14, 2025
Reply from Gift and Wrap
Thank you for your kind words. We're thrilled to hear you had a great experience and that you love the jewellery.
Kind Regards, Gift and Wrap
Reply from Gift and Wrap
Thank you for your review. We're delighted to hear that your purchase arrived as expected.
Kind Regards, Gift and Wrap
Reply from Gift and Wrap
Thank you for your positive feedback. We're pleased to hear that you experienced very quick delivery. We appreciate you sharing your experience.
Kind Regards, Gift and Wrap
It was excellent just what I ordered
It was excellent just what I ordered, and the delivery was excellent and arrived safely and before it was due. Very satisfied with your service.
Thank you and I will be shopping with you in the future
February 13, 2025
Reply from Gift and Wrap
Thank you very much for your positive review. We are thrilled to hear that your order arrived safely and ahead of schedule, and that you are satisfied with our service. We look forward to serving you again in the future.
Kind Regards, Gift and Wrap
Lovely bracelet and my Grandaughter…
Lovely bracelet and my Grandaughter loved it!
Fast next day delivery and gift wrapped was beautiful
February 18, 2025
Reply from Gift and Wrap
Thank you very much for your feedback. We're delighted to hear that your Granddaughter loved the bracelet and that you were pleased with our gift wrapping service. Your satisfaction is our priority, and we appreciate you sharing your experience.
Kind Regards, Gift and Wrap
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.