GiftCardRescue.com Reviews 1,830

TrustScore 3 out of 5

2.8

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Rated 1 out of 5 stars

Had an gift card I wasn't going to use so decided to try giftcardrescue.com. They offered me basically 1/2 the face value and I thought something is better than nothing. I followed the procedures and... See more

Rated 5 out of 5 stars

At first I purchased a low dollar amount to see how it worked. The cards arrived with the dollar amount stated. I ended up saving around 10% on my new floors by purchasing Lowe's cards. No proble... See more

Company replied

Rated 2 out of 5 stars

GiftCardRescue.com has really competitive pricing on discounted gift cards. I am dissatisfied with their customer service. After emailing to check in on what looked like a double-withdrawal from my cr... See more

Company replied

Rated 2 out of 5 stars

You are sending me 3-5 different emails per day - WAY TOO MANY! You advertise gift cards, when I look (usually intermediately), ther are NONE of the desire advertised cards available (i.e. Home... See more

Company replied

Company details

  1. Gift Shop
  2. Hobby Store

Information provided by various external sources

GiftCardRescue.com has a mission to be your favorite place to buy discount gift cards. We sell gift cards for up to 40% OFF to over 900 popular merchants. We also have over 200 merchants available for ecodes to our established customers. We have fast and reliable FREE shipping on orders under $500. We also purchase gift cards from customers for up to 90% of face value.


Contact info

2.8

Average

TrustScore 3 out of 5

2K reviews

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Rated 4 out of 5 stars

Great Prices but very Limited Stock

Gift card Rescue has the best prices for cards if you are a buyer. However, on many cards like Starbucks, they have a very limited supply.

February 25, 2016
Unprompted review
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Reply from GiftCardRescue.com

Hello Larry,

Thank you for the review! We purposefully limited supply on Starbucks because it is a very high fraud merchant. We only purchase from our very trusted suppliers so we are not selling bad cards to our customers. Please be wary of buying Starbucks from any discounted gift card site.

Rated 5 out of 5 stars

Always Great!!

As always, Giftcardrescue.com delivers and takes care of their customers. They deliver fast and at great discounts!! Thank you.

February 25, 2016
Unprompted review
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Reply from GiftCardRescue.com

Hi Teresa,

No THANK YOU :) We appreciate your business and we hope to offer you a great experience every time you order!

Rated 5 out of 5 stars

Great service

Gift cards are sent quickly. Have had no problems with cards.

February 24, 2016
Unprompted review
GiftCardRescue.com logo

Reply from GiftCardRescue.com

Thank you for the great review. We hope to bring you the best discounts to all your favorite merchants!

Rated 1 out of 5 stars

Horrible service!

Never answer phones. Refunds can take months when they issue me a fraudulent gift card.

February 24, 2016
Unprompted review
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Reply from GiftCardRescue.com

Hello Brian,

I do apologize for the delay. Your gift card was reported after our allotted 24 hour return policy and a manager is in the process of determining the outcome of your request. We do a thorough investigation of our gift cards and this does take some time. I do apologize for any inconvenience that this may cause. Thank you

Rated 3 out of 5 stars

could be better experience

the fact that you should release electronic gift card right after payment for long standing good paying customers just like raise and saveya does

February 24, 2016
Unprompted review
GiftCardRescue.com logo

Reply from GiftCardRescue.com

Hello Henry,

That is a great suggestion and we are in the process of implementing a process to speed up ecode delivery. We do appreciate your feedback and business. Thank you

Rated 1 out of 5 stars

Slow and unresponsive customer services

I purchased 8 gift cards for a well-known retail store chain in US and found 3 of them were not valid. I called the customer services, which by the way was only possible after numerous phone calls, several hours of waiting, and leaving voice mails. It is EXTREMELY difficult to talk to them when you have an issue. Anyway, they said I need to submit refund request form because it is out of 24 hour (!) refund period and therefore subject to manager's approval. I have submitted the form as instructed and yet I have NEVER been contacted by them yet for over 2 weeks. I am talking about over $600 worth of gift cards and they are very irresponsible in terms of resolving the issues that customer's are not responsible of. I am unhappy with them and will have my business with other gift card vendors, such as cardpool, raise, etc.

February 24, 2016
Unprompted review
GiftCardRescue.com logo

Reply from GiftCardRescue.com

Hello Hyejin,

I do apologize that you have not heard back in regard to your refund request. We are in the process of investigating these gift cards to find when they have been spent and by whom. We do appreciate your patience while we determine the answer to your refund request. Thank you

Rated 4 out of 5 stars

So far works resonable

Discounts are reasonable but cards sell very quickly. No problems with cards although I spend them very quickly.

February 24, 2016
Unprompted review
GiftCardRescue.com logo

Reply from GiftCardRescue.com

Hello Milan,

Thank you for the feedback. Our popular gift cards do sell out very quickly. We are happy to hear that you have had a great experience with our service. Thank you

Rated 1 out of 5 stars

SCAMMERS

It appears THEY are selling both the physical card and the ecode and thus allowing two people to use the card at this time. I CONSIDER THIS FRAUD. Bought card that was used physically the day before by someone else.Then they try to hide behind the 24 hour card guarantee and make you jump through hoops to try to get a refund. they have turned from being an honest company and become a SCAMMER. BUYER BEWARE ESPECIALLY BUYING ELECTRONIC CARDS,

February 23, 2016
Unprompted review
GiftCardRescue.com logo

Reply from GiftCardRescue.com

Hello Hari,

I do apologize that your gift card was unable to be used. We have a very sophisticated system that alerts us if the same card is listed twice so I can assure you, your gift card was not sold physically by us and electronically. Whoever sold us the gift card could have sold the card to a different competitor as well, which is one of the risks we have in this business. I do apologize that you were a victim of a fraudulent card and in the future if you are purchasing ecodes please check your balance within 24 hours. Thank you

Rated 5 out of 5 stars

Fast ship and good discount

February 23, 2016
Unprompted review
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Reply from GiftCardRescue.com

Hello Gang,

We appreciate your feedback and your business. We hope to see you back soon.

Rated 2 out of 5 stars

Too many emails; Lack of Advertised Cards

You are sending me 3-5 different emails per day - WAY TOO MANY!

You advertise gift cards, when I look (usually intermediately), ther are NONE of the desire advertised cards available (i.e. Home Depot, Walmart, Marshals, Target), at almost there may be a few electronic only cards.

STOP advertising what you don't have a adequate stock of!

February 23, 2016
Unprompted review
GiftCardRescue.com logo

Reply from GiftCardRescue.com

Hello Gary,

I do apologize that you are receiving too many newsletters. If you would like to not receive the newsletter please scroll down to the bottom of the email and click the unsubscribe button. The merchants that you listed sell out very quickly, all cards that are listed we have a plentiful stock when the newsletter is sent. I do apologize that you are unable to purchase what you are looking for. We do receive new stock in daily if you would like to check back the next day. Thank you

Rated 1 out of 5 stars

Taking Time Paying

GiftcardRescue.com recieved my gift cards 6-8 weeks ago. I provided all the verification documentation per their requests and was told payment was made A MONTH AGO.

Called and talked to Benjamin several times, and he indicated manual checks would be payments were to be reissued. Just got the email and it says about reissued payments and say they should be received within 3-5 business days. If not WAIT 45 DAYS and manual checks MAY will be issued.

GiftCardRescue.com takes forever to make payment and has subpar customer service. Recommend avoiding them at all costs.

February 23, 2016
Unprompted review
GiftCardRescue.com logo

Reply from GiftCardRescue.com

Hello Rick,

I do apologize that you were told your payment would be made a month ago. I am afraid you received wrong information. According to your account, your gift cards were under investigation until 2/1/16 while we verified the order. Your payment process was expedited and began on 2/1/16 since your gift cards were deemed valid. Checks typically take 3 weeks from the time the payment process began to receive. Unfortunately, we are running about a week behind due to high volume of peak season. Your check has been sent and your scheduled delivery date is 3/2/16. Again, I do apologize for the delay. Thank you

Rated 1 out of 5 stars

Lack of Communication.

Gift card prices are good. For some reason they made my account ineligible for electronic cards. I just bought 2 cards and now they limited my account. No one ever explained what to do or why it happened.

February 22, 2016
Unprompted review
GiftCardRescue.com logo

Reply from GiftCardRescue.com

Hello,

Your account is limited due to the new verification system that was implemented. You must complete the verification in order to become eligible for electronic gift cards since your account has been inactive for over a year. I do apologize for any inconvenience that this may cause. If you have any additional questions please call our customer service department at 410-690-8357. Thank you

Rated 2 out of 5 stars

Bad customer service

I purchased electronic gift card. The code did not work. I emailed them in a same day of delivery, but no answer and no refund after a week!

February 22, 2016
Unprompted review
GiftCardRescue.com logo

Reply from GiftCardRescue.com

Hello Narges,

I do apologize for your ecode not working for you. If you emailed within 24 hours, your refund request will be reviewed and processed; however at this time I do not see that we have received an email from you. Please call customer service at 410-690-8357 and you will be able to talk to a customer service representative in regards to your issue. Thank you

Rated 1 out of 5 stars

Lack of Customer Service

I will never do business with giftcardresue.com again! I was unhappy with the result of my order and made three attempts to contact customer service by email. Although the company advertises that customer service reps will get back to you within one business day, nobody has gotten back to me on any of the three emails at all. I did not want the product but my credit card was charged. Therefore, I had no option but to set up a dispute with my credit card company and refuse to pay. Even after notifying GCR that I did this, they did not contact me.

February 22, 2016
Unprompted review
GiftCardRescue.com logo

Reply from GiftCardRescue.com

Hello Joan,

I do apologize for the delayed response. We are in peak season and emails are being responded to within 5-7 business days at this time. I do see that you did receive an email on 2/15 in regards to this request. If you wish to cancel due to no issue with the gift card there is a 20% restocking fee. If you have already disputed with your credit card company we will work with them to resolve this issue. Thank you

Rated 2 out of 5 stars

Disappointing customer service

They have a policy to not allow electronic cards to be purchased for a month after buying a physical card. I did this and then they put a hold on my account and asked for verification again which I did and they do not follow through with fixing the problem and send a response that you have to follow a link and does not even respond to your concern.

February 22, 2016
Unprompted review
GiftCardRescue.com logo

Reply from GiftCardRescue.com

Hello David,

You have been asked to verify again since you are incorrectly answering the verification questions that you have been provided. We have this verification in process to determine that you are who you claim to be and when the verification comes back as 0 our website flags your account. I do hope you are able to clear this matter up. Thank you

Rated 3 out of 5 stars

Time!

My order shipped supposedly shipped on 2/12, and it is 2/22 and I still have not received it. Their price is good, but not if it takes forever to get it.

February 22, 2016
Unprompted review
GiftCardRescue.com logo

Reply from GiftCardRescue.com

Hello William,

I do apologize that you have not received your gift card by this time. Please email customer service at refund@giftcardrescue.com and they will be able to send you a refund request document. Unfortunately we are unable to manage the gift cards once it has been shipped from our processing center. Thank you

Rated 1 out of 5 stars

We sent you an empty gift card- want ur money back?- jump through these hoops

I got the gift card I ordered and went to the store to use it the same evening. The store told me that the card had no value and that the account was closed. I immediately notified GCR that the card came back with "account closed". GCR wanted me to return the card with a completed return form and they would get back to me.
Well, I have purchased gift cards before from another vendor that had "account closed" when I tried to use them. That vendor verified that the gift card was no good while I held on the phone and then immediately credited my Visa card--great customer service, right! But with GCR, everything was put on me. I was expected to jump through hoops then wait days or weeks to get my money back, when all they had to do was make a phone call. I simply notified my credit card company of the issue. In response, CGR suspended my account, which is a big laugh as I had already fired them. After about 3 weeks I am still waiting to clear up this matter. Most gift card resellers are great but not Gift Card Rescue.

February 20, 2016
Unprompted review
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Reply from GiftCardRescue.com

I do apologize that you do not agree with our processes. Investigations on refunds take time to find who used the card, where it was used, time period used, etc to determine if a refund is the correct action. Since you did not go through our refund process, you have been blocked from making any additional purchases with our company.

Rated 5 out of 5 stars

Additional discount

Every day I can receive additional discount by e-mail

February 20, 2016
Unprompted review
GiftCardRescue.com logo

Reply from GiftCardRescue.com

Hi Mary,

We appreciate the great review and we are happy to help you save even more money to all your favorite stores.

Rated 5 out of 5 stars

Excellent!

Excellent company and selection!

February 20, 2016
Unprompted review
GiftCardRescue.com logo

Reply from GiftCardRescue.com

Hello Jade,

We appreciate your feedback and the great review!

Rated 1 out of 5 stars

Scammers - Avoid this Company

We sent several gift cards to GCR through certified mail. On 1/7/2016, we were supposed to receive a check for $197.63 from GCR. After numerous emails & phone calls to Benjamin at GCR, we have not received our check. We are continually asked to give our full address, which is useless. Today (2/20/16), we filed a complaint with the BBB. Next, we are going to our local media.

February 20, 2016
Unprompted review
GiftCardRescue.com logo

Reply from GiftCardRescue.com

Hello Allison,

According to your account, your check is due to arrive today 2/22/16. I do apologize for the delay in your payment.

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