I put a order in for different amounts £181.00 in total to be presided. When paying it came up please check the information entered. So I left the site. I had a e mail from my on line... See more
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I purchased what I thought was physical gift cards but in error purchased e-gift cards . Sent email asking to exchange but no reply received . Phoned customer services very difficult call as rep app... See more
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I was late in deciding what to get my son in law for his birthday only deciding to get him a ticket master voucher last minute. I’m not great with online shopping but found the procedure easy straight... See more
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Good price when discount, convenient to use. Still, something hope to improve, beside the GBP 1 process fee newly added this year, the limit price of a card is too low (Not even able to make up a G... See more
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Company details
Written by the company
At Gift Card Store, our mission is to make gifting great. Whether you're gifting a loved one on a special occasion, treating a friend with a surprise gift or even saying 'thank you' to a colleague, we offer a wide range of physical and eGift cards to suit every age, interest and occasion. Choose one of our multi-store gift cards and let them browse a range of stores to spend it in, or pick a branded gift card or eGift so they can treat themselves to some of their favourite products. The choice is yours!
Contact info
Ireland
- giftcardstore.co.uk
3.1
Average
278 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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See how their reviews and ratings are sourced, scored, and moderated.
I bought the one for all cards and…
I bought the one for all cards and received the physical cards on 24th Jun. Yet, the card value is incorrect. I requested to replace the cards, though case was opened but the issue has been pending since then and still no resolution after 1 week. Please have someone to look into my case.
May 24, 2025
Reply from Gift Card Store
Hello Florence,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
We have had a look and can see there is a case and that we are looking into this error for you. We can also see an agent has been in touch directly.
We do apologise for any inconvenience you have had and will make sure to resolve any problems as fast as possible.
Kind regards
Gift Card Store Team
Misleading promotion, zero customer service
Gift card promoted as 12% off, however, it was actually less than 6% when I checked my payments. Requested a refund after realising the misleading promotion, however, never heard anything back, not even a confirmation email for receiving my refund request. Worst experience ever.
May 1, 2025
Unprompted review
Reply from Gift Card Store
Update*:
Hello Rachel,
Thank you for the added information - we do appreciate it.
Taking a look on the system, we can see the order and that you had requested the promotional giftcards, however we cannot see any notes, cases or emails regarding a refund or incorrect bonus amount.
We will be more than happy to investigate this further for you, if you could please contact the customer service team directly on either email address info@giftcardstore.co.uk, or phone number 0344 381 5065. We can absolutely iron out any issues you are having.
Kind regards
Gift Card Store Team
----------------------------------------------------------------------
Hello Rachel,
Thank you for taking the time to leave a review and very sorry to hear of the experience you are having.
We have requested more information via Trustpilot so we can investigate further.
Kind regards
Gift Card Store Team
Easy to use will use again
May 6, 2025
Reply from Gift Card Store
Hello Vanessa,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience with our card.
Kind regards
Gift Card Store Team
Reply from Gift Card Store
Hello Mabel,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our card.
Kind regards
Gift Card Store Team
Reply from Gift Card Store
Hello Let,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our card.
Kind regards
Gift Card Store Team
Reply from Gift Card Store
Hello Gareth,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our card.
Kind regards
Gift Card Store Team
Money taken but e-gift not received.
£20 was taken from my bank account via bin but no confirmation of order or e-gift card was received. Order placed through to Topcashback who declined to sort it, but instructed me to contact others without giving me details who l should contact. I have spent too much time already and the matter has not been resolved.
April 21, 2025
Reply from Gift Card Store
Hello Derek,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have had.
Just taking a look we can see that the order unfortunately failed. We have spoken to the team and these funds have now been released back to you.
Please allow a couple of days for the money to arrive back in your account (should be pretty quickly thought) and we are sorry for the inconvenience.
Kind regards
Gift Card Store Team
Reply from Gift Card Store
Hello Kim,
Thank you for taking the time to leave a review.
We are really pleased to hear your are enjoying the service we offer.
Kind regards
Gift Card Store Team
A good selection of cards available…
A good selection of cards available with a very quick turn round for e-cards. Thank you.
Just check with your cc provider as they may charge for this as a cash transaction (as mine, Tesco, did) in which case use a debit card.
April 16, 2025
Reply from Gift Card Store
Hello AJ,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience with our card and do appreciate the feedback.
Kind regards
Gift Card Store Team
Teen Favourites Card
Having recently purchased a Teen favourites gift card for my granddaughter I was somewhat disappointed to find that not all of the advertised stores were shown on the front of the card that I received . In particular Pandora and TK Max , where she likes to shop . I am hoping this will not be a problem when she wants to make a purchase .
April 18, 2025
Reply from Gift Card Store
Hello Valerie,
Thank you for taking the time to leave a review.
There is nothing to worry about, we simply cannot show all the retailers on the front of the physical card due to space.
You can check a list of the partnered retailers for the Teen favourites here: https://www.one4all.com/teen-favourites (both T.K Maxx and Pandora are there).
Kind regards
Gift Card Store Team
Absolutely horrible
Absolutely horrible, you have to spend the exact amount on your account rather than part payment from the card
February 1, 2025
Reply from Gift Card Store
Hello Amanda,
Thank you for taking the time to leave a review.
We have taken a look, however cannot see an order under the number or email address provided. Was it a Gift Card voucher that you purchased? If so, please could you provide a little more information.
Kind regards
Gift Card Store Team
I just signed up as a new member
I just signed up as a new member, and would like to use the £5 Discount Code for my first purchase, but the code is invalid when I use it.
is there any specific product for the welcome promo code?
Updated on April 16: I have sent an email about the promo code, but there is still no updates.
April 11, 2025
Unprompted review
Reply from Gift Card Store
Hello Mandy,
Thank you for taking the time to leave a review and we're very sorry to hear of the experience you have had.
Please could you contact the customer card team directly so they can investigate the issue and resolve it.
You can either email them on info@giftcardstore.co.uk or call 0344 381 5065.
We apologise for the inconvenience.
Kind Regards
Gift Card Store Team
Quick and easy
Really easy ordering process, great selection of gift vouchers. So convenient to use, quick and easy and voucher emailed in minutes
April 1, 2025
Reply from Gift Card Store
Hello Andrea,
Thank you for taking the time to leave a review.
We are pleased to hear of your positive experience with our cards.
Kind regards
Gift Card Store Team
Reply from Gift Card Store
Hello Chan,
Thank you for taking the time to leave a review.
We are pleased to hear you were happy with the Mothers day card you receive.
Kind regards
Gift Card Store Team
Not yet to receive gift card until now
March 28, 2025
Reply from Gift Card Store
Hello Wing Ting Tai,
Thank you for taking the time to leave a review and very sorry to hear you haven't received your card just yet.
We cannot see any communication or cases regarding this, so please could you contact our customer support team who will happily look into this further for you.
They can be reached on email info@giftcardstore.co.uk or phone number 0344 381 5065.
Kind regards
Gift Card Store Team
Extremely disappointed
I'm extremely disappointed with their service and how they handled the case...
Several months ago, when I first attempted to buy gift cards from them, it took me a few times to settle the payment successfully. Subsequently, I started getting used to the payment system and bought more gift cards.
In the most recent transaction, I purchased their gift cards as usual, but they seemed to have changed their policy to include a handling fee for each gift card I bought. I'm okay with a small fee for that (around £1.49 each), given that they have extra points added to each gift card. However, when I purchased the gift cards, the amounts were not provided accurately. The values were less than what I bought for. So they investigated for a few days and then refunded me after a week or so.
March 25, 2025
Unprompted review
Reply from Gift Card Store
Hello MH,
Thank you for taking the time to leave a review and we are sorry to hear of the issues you have had.
Please do feel free to contact the customer service team any time an issue arises, as they will do their best to help resolve them as fast as possible.
We are happy to hear that the team did manage to refund you however.
Kind regards
Gift Card Store Team
FALSE ADVERTISING - £5 Sign up code doesnt work
When you sign up to the website you get sent a £5 promo code (P1PBOMR4).
This code doesn't work on the website - they are false advertising so people sign up.
April 2, 2025
Unprompted review
Reply from Gift Card Store
Hello Will,
Thank you for taking the time to leave a review and we're very sorry to hear of the experience you have had.
Please could you contact the customer card team directly so they can investigate the issue and resolve it.
You can either email them on info@giftcardstore.co.uk or call 0344 381 5065.
Very sorry for the inconvenience.
Kind regards
Gift Card Store Team
It was a mother’s day gifts card…
It was a mother’s day gifts card ordered on 24th March from One4all (Mother’s day promotion), but received after Mother’s Day on 31st March, very disappointed
March 31, 2025
Reply from Gift Card Store
Hello Mr Ka Chun Ma,
Thank you for taking the time to leave a review and we're extremely sorry to hear your vouchers didn't show up in time for Mothers Day.
Taking a look at the order, we can see that the voucher were posted on the 25th (the day after ordering), so were on their way swiftly. Unfortunately, once they are in the hand of the post, we're unable to then speed them as they go through the Post Offices processes.
Please accept our apology for the inconvenience.
Kind regards
Gift Card Store Team
Giftcardstore Bonus Promotional Codes No Working
Originally I was really happy with using this website to buy gift cards. Process was easy until I came across an issue last week.
I purchased a digital gift card last week and was sent a 10% bonus promotional code (£50) to spend on the website.
When I entered the promotional code it says "Promotion code is not valid".
I contacted customer services who raised a ticket and I received an email asking me for the promotional code. I emailed back and called them to give them the promo code and received a response saying it would be added to the ticket. However, the case was automatically closed as they said they didn't receive a response to my email.
Another ticket has now been raised and I'm currently waiting on a response on that.
I notified them that it doesn't seem that the website is accepting any promotional codes at the moment and says they are all invalid.
A week on and I'm still no closer to getting to spend the 10% digital bonus promotional code that is advertised on the website.
*UPDATE 27/03*
Customer service emailed me with a new promotional code. I tested it and it worked - however it was only for £5 instead of £50. I have emailed them back once again waiting for a response.
*UPDATE 01/04*
I got a response today of the following:
"We have confirmed with our specialist that the codes you received are the only ones available, and we are unable to provide any additional bonus codes."
However, as above I was first provided a £50 code which was invalid and the second code provided was an incorrect value of £5.
I have found that the responses I have received show the level of customer service. So I would not recommend using this website. They are falsely advertising a 10% bonus card with purchase which they aren't providing valid codes for.
March 20, 2025
Unprompted review
Reply from Gift Card Store
Hello Tom,
Thank you for taking the time to leave a review and very sorry to hear of the issues you have been having.
We will request more information via Trustpilot so we can look into this further for you.
Kind regards
Gift Card Store Team
Really good company
Really good company
Changed my order due to my error
Customer service so helpful
March 9, 2025
Reply from Gift Card Store
Hello Shelley,
Thank you for taking the time to leave a review.
We are really pleased to hear of your positive experience using our card and service.
Kind regards
Gift Store Card Team
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