I placed an order two hours ago and still haven’t even received a confirmation email. Order number 3146559. I am very concerned that I have been scammed
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Review summary
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Update: Customer service have now rectified the issue after responding to my initial review and expediting the issue. I ordered 5 gift cards of $250 each 5 days ago and my recipients still have... See more
Company replied
Order 2974422. Ordered some plastic business cards two weeks ago under the promise they would give a 1 business day delivery. Until this date, absolutely no updates and their customer service has been... See more
Company replied
Realised I needed a gift card so went to the Gift Card Store and ordered a card on June 1st. Received confirmation the same day then nothing. Their site said it would be dispatched in 2-3 worki... See more
Company replied
Company details
Written by the company
Gift cards are Australia’s favourite gifts! With GiftCardStore you can give the give you know they will love...they can buy whatever, from whomever, whenever. No unwanted gifts. GiftCardStore launched Australia’s first prepaid cards in 2006 and we are recognised as Australia’s leading provider of gift cards.
Contact info
Sydney , Australia
- contactus@giftcardstore.com.au
- giftcardstore.com.au
2.0
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
It should be make easy to make a purchase
As a knew customer trying to use this medium to get gift card I have been finding it so difficult don’t know
August 10, 2025
Unprompted review
Reply from Gift Card Store
Hi Lucky,
Thank you for taking the time to share your feedback with us. We sincerely appreciate your honesty and the opportunity to address your concerns.
We’re sorry to hear that your experience with Gift Card Store did not meet your expectations. Your feedback is invaluable to us as we continuously strive to improve our products and services. If you are willing, please do let us know your experience at feedback@giftcardstore.com.au.
Kind regards,
The Gift Card Store Team
I want to report them to ombudsman
Ii think there they should be reported to ombudsman for how bad there customer service is and they never respond to your emails i sent quite a few and still no gift card I have over 24 hours for the card and it's supposed to be delivered straight away I wouldn't even give them star they don't deserve it horrible Conway
July 20, 2025
Unprompted review
Reply from Gift Card Store
Hi Teena,
We are so sorry to hear your gift cards have not reached you. Our intention is to get your card to you as soon as possible.
Could you please send us further information including your order number, to request@giftcardstore.com.au for us to investigate this for you?
Thank you in advance,
The Gift Card Store Team
Ordered a digital gift card which was…
Ordered a digital gift card which was marked as delivery on same day but never received it. The only phone number tells you to email them.
July 18, 2025
Unprompted review
Reply from Gift Card Store
Hi there,
We are so sorry to hear your Digital Gift Card hasn’t reached you. Our intention is to get your card to you as soon as possible.
Could you please send us further information including your order number, to request@giftcardstore.com.au for us to investigate this for you?
Thank you in advance,
The Gift Card Store Team
COMPLETE SCAM
I ordered a card and I got an email saying it failed. No refund. Nothing. I am now out a heap of money and am hoping that I can get my money back through the bank
June 24, 2025
Unprompted review
Reply from Gift Card Store
Hi there,
We are so sorry to hear this. Please could you share your Case Number with us for us to escalate and investigate your case for you?
Thank you in advance,
The Gift Card Store Team
Poor service
We purchased a $300 personalised gift card five weeks ago and still no card. I have contacted the service re: getting a full refund, they responded to a couple of my emails saying it would be reviewed, but now they won't respond to any of my messages. Do not use this service if you want clear communication and to receive your gift card!
May 16, 2025
Unprompted review
Reply from Gift Card Store
Hi Abbie,
We’re sorry to hear your gift cards haven’t arrived yet. Our goal is to ensure you receive them as soon as possible.
We’ve escalated your case to our support team, who will be in touch with you shortly.
Thank you for your patience.
Kind regards,
The Gift Card Store Team
Terrible Terrible Terrible!
Terrible.
We purchased a $150 customised gift card (total cost $175.91 incl. shipping) 3 weeks' in advance of our friends' birthday. It didn't arrive in time and in fact it still hasn't arrived, so that's 23 days and counting.
We were told that they would not provide a refund and that a new card would need to be sent.
Doesn't negate the fact we had to go out and buy another gift at the last minute.
Last purchase we'll ever make from this company.
Update on 14th June 2025:
A replacement card arrived. It was not what was ordered. It is now 40 days since the date of order.
Jeezuz wept. I'm utterly exasperated with this company.
May 28, 2025
Unprompted review
Reply from Gift Card Store
Hi Rebecca,
Thank you for your feedback.
We sincerely apologise for the delay you experienced. Your satisfaction is very important to us, and we understand the inconvenience this may have caused. Please rest assured that we’ve been actively investigating the delay with our outsourced provider.
Our Support Team has confirmed they reached out to you via email on 22 May 2025, and again on 16 June 2025 to address the issue and arrange a replacement card. We’re pleased to confirm that your case has now been resolved.
Thank you for your patience and understanding throughout this process.
Best wishes,
The Gift Card Store Team
Reply from Gift Card Store
Thanks so much for the 5 stars, Barto, you’ve come to the right place. At Gift Card Store, we offer a wide range of Mastercard, Visa and Eftpos Gift Cards, perfect for any occasion. Whether you prefer plastic, SMS-delivered or email-delivered Gift Cards, we’ve got you covered!
Explore our gift card range here: https://giftcardstore.com.au/.
Best wishes,
The Gift Card Store Team
Never Again!
Purchased an eGift card yesterday, have received the tax invoice but still no gift card. Tried calling and got an automated message saying to email them. Did that, and still waiting on a reply. After reading these reviews, I feel I may have lost my money, and now have a MIL without a Mother's Day gift.
CAS-1396489-K8P0W3
May 11, 2025
Unprompted review
Reply from Gift Card Store
Hi Tarra,
Our Support Team has confirmed they got in touch with you via email and assisted with your enquiry on 14 May 2025.
Kind regards,
The Gift Card Store Team
Scammy: ordered egift card it still hasnt arrived.
Ordered a eGift card (as it mentioned same day issue) on May 10th for mothers day on 11th May, today is the 12th and it still hasnt arrived, no response from this company.
May 12, 2025
Unprompted review
Reply from Gift Card Store
Hi Kappy,
We are so sorry to hear this. Please could you share your Case Number with us for us to escalate and investigate your case for you?
Thank you in advance,
The Gift Card Store Team
Do not purchase from this company.
Impossible to obtain a response, phone line not connected. Terrible service overall and no updates whatsoever.
April 28, 2025
Unprompted review
Reply from Gift Card Store
H Julia,
We are so sorry to hear this. Please could you share your Case Number with us for us to escalate and investigate your case for you?
Thank you in advance,
The Gift Card Store Team
Wish I looked at the reviews first
I place an order last night and still haven’t received a confirmation email? I was trying to be thoughtful and get an digital card sent to my friend
Can you please tell me what is going on. It says it should be automatic
Order no 2915070
April 6, 2025
Unprompted review
Reply from Gift Card Store
Hi there,
Thank you for bringing the delay of your Digital Mastercard Gift Card to our attention. We sincerely apologise for any inconvenience caused. We can see on our end that the Digital Gift Card has been sent this morning at 10:05 AM.
If the gift card has not been received, we encourage you to contact us as soon as possible at request@giftcardstore.com.au with your order number.
Thank you for your patience and understanding.
Kind regards,
The Gift Card Store Team
No customer service
I purchased 2 gift cards for the grandchildren, they have forgotten their PINs, can't get a balance online without them. I have emailed twice for assistance and still no response. Will never buy these sort of gift cards again.
Please provide contact details that you will answer, not try to be helpful with supplying no details.
I DONT have a case number since you do not reply to me please provide an email address I can send you details yet again.
March 20, 2025
Unprompted review
Reply from Gift Card Store
Hi Sue,
We’re really sorry to hear this. Could you kindly provide the order number or send your proxy number (PN) to contactus@gidtcardstore.com.au so we can assist you further?
Thank you so much in advance.
Kind regards,
The Gift Card Store Team.
Is this company a SCAM! Seriously?
Order #2899957
Ordered a physical gift card for my Mum for her birthday in Australia, as I now live in the UK, which did not arrive. I emailed the company who advised that it takes 10-14 business days for a physical gift card to be delivered from one side of Sydney to the other in a white envelope with no tracking, and they charged me $9.05 postage? I know Australia Post are bad, but it should not take 3 weeks to deliver. Now the 3 weeks has past, I have emailed them again.
I thought they were a reputable company, should have read the reviews first…
March 5, 2025
Unprompted review
Reply from Gift Card Store
Hi Brett,
Our Support Team has confirmed that they have reached out to you on 1/4/2025 via email to assist you with your enquiry.
Kindest Regards,
The Gift Card Store Team
Poor customer service
Order: 2903740
I purchased gift cards for employees at work and paid express delivery on the 12th of March. It's now the 24th of March and after several emails to them to ask them where the gift cards are or when are they actually being sent to me - still no answer except that ' I will get a tracking number when they are despatched'.
This is pretty poor service and to am
March 12, 2025
Unprompted review
Reply from Gift Card Store
Hi Connie,
Our records indicate that your cards were delivered on 28th March 2025 at 10:49 AM by Couriers Please.
We sincerely apologise once again for the delay and any inconvenience caused.
Kind regards,
The Gift Card Store Team
I ordered a plastic gift card on 25 Feb…
I ordered a plastic gift card on 25 Feb . Still haven't received. Feels like it's scam company. No response to emails no updates nothing.
March 5, 2025
Unprompted review
Reply from Gift Card Store
Hi Syed,
We are so sorry to hear your gift cards have not reached you. Our intention is to get your card/s to you as soon as possible.
Could you please send us further information including your order number, to request@giftcardstore.com.au for us to investigate this for you?
Thank you in advance,
The Gift Card Store Team
Honest to the cool
February 4, 2025
Unprompted review
Reply from Gift Card Store
Thank you for the feedback Gary! We are delighted you had a wonderful experience and look forward to seeing for your next gifting occasion.
Best wishes,
The Gift Card Store team
SCAM
SCAM! SCAM!! SCAM!!!
Don't waste a single penny on them. The voucher never works, never gets activated, and they will never refund your money. Customer service is completely useless. It's unbelievable that they are running a scam business without facing any repercussions.
The Card was inactive for 3 years!! I have tried multiple times to contact them and they assured that they are fixing the issue. In fact, they told me they will call me to resolve the issue and that has never happened. Could not activate the card for 3 years and now blatantly says the card has expired. What a joke!! They should be ashamed of themselves. Such scumbags!! the audacity to respond quickly when the review went bad - however, when email them they will completely ignore your concerns. Just after your money!! stay away from them. I have also told my colleagues and company admin not to give any gift cards from this online scammers!!
January 22, 2025
Unprompted review
Reply from Gift Card Store
Hi Shad,
Thank you for your feedback.
As with most gift card providers, our gift cards have a set validity period. Our cards are valid for 3 years and, as stated in our Terms & Conditions, cards that reach their expiry date are closed.
Our support team promptly replied to your inquiry on January 21st, and confirmed again on January 22nd that, due to the 3-year expiry, we are unable to extend the validity of the card.
Kind regards,
The Gift Card Store Team
avoid this company
I got a card as gift from a friend. Now whenever I try to use, it rejects the transaction as reason "withdrawal of cash not supported". I wonder how to use this card to purchase what. Mailed the customer care several times.. no response. Absolutely avoid. Might be a money laundering fraud team sitting behind this shit.
--- updated review based on the rely from the team
on 2-Jan received automated mail that we have received your request and got a response today that "Although our cards can be used at most merchants that accept MasterCard, for online transactions each merchant has their own payment portal that processes the payments and we have found that some specific portals do not accept Prepaid card". Too much complicated. Did not have this kind of trouble with other gift cards in the market. still will avoid in future.
January 3, 2025
Unprompted review
Reply from Gift Card Store
Hi Tanveer
Thank you for taking the time to share your feedback with us. We sincerely appreciate your honesty and the opportunity to address your concerns.
Our Support Team has confirmed that they have reached out to you on 2/01/2025 via email to assist you with your enquiry.
Kindest Regards,
The Gift Card Store Team
Worst company ever for multiple card…
Worst company ever for multiple card orders. I have $1750 in limbo and I am still unsure where this money is. Please hear me when I say don't use these guys ever!!!
December 23, 2024
Unprompted review
Reply from Gift Card Store
Hi Paul,
Thank you for taking the time to share your feedback with us. We sincerely appreciate your honesty and the opportunity to address your concerns.
Our Support Team has confirmed that they have reached out to you on 27/12/2024 via email to assist you with your enquiry.
Kindest Regards,
The Gift Card Store Team
difficult to deal with
Only way to contact is by email and after numerous emails back and forth 12 days later finally got my money back after purchasing several cards that was deemed a possible fraudulent transaction
December 8, 2024
Unprompted review
Reply from Gift Card Store
Hi Trevor,
Thank you for your feedback.
The credit card payment network conducts several security checks on all credit card transactions. This protects the cardholder from unauthorised transactions.
On this occasion, your order has been declined. Please contact us at request@giftcardstore.com.au to discuss your payment method?
Best wishes,
The Gift Card Store Team
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