I placed an order two hours ago and still haven’t even received a confirmation email. Order number 3146559. I am very concerned that I have been scammed
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Review summary
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Update: Customer service have now rectified the issue after responding to my initial review and expediting the issue. I ordered 5 gift cards of $250 each 5 days ago and my recipients still have... See more
Company replied
Order 2974422. Ordered some plastic business cards two weeks ago under the promise they would give a 1 business day delivery. Until this date, absolutely no updates and their customer service has been... See more
Company replied
Realised I needed a gift card so went to the Gift Card Store and ordered a card on June 1st. Received confirmation the same day then nothing. Their site said it would be dispatched in 2-3 worki... See more
Company replied
Company details
Written by the company
Gift cards are Australia’s favourite gifts! With GiftCardStore you can give the give you know they will love...they can buy whatever, from whomever, whenever. No unwanted gifts. GiftCardStore launched Australia’s first prepaid cards in 2006 and we are recognised as Australia’s leading provider of gift cards.
Contact info
Sydney , Australia
- contactus@giftcardstore.com.au
- giftcardstore.com.au
2.0
Poor
2K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Aussie Grandchildren.
Have used them a few times to send vouchers to our grandchildren in Australia. Always had a great service.
August 7, 2023
Reply from Gift Card Store
Thank you for the feedback Michael! We really appreciate it.
Best wishes,
Gift Card Store
Birthday voucher
Instant delivery to my gift receiver and able to be saved in the apple wallet ….plus can be used only bd e or anywhere - great flexibility
August 5, 2023
Reply from Gift Card Store
Thank you for the feedback Des! We really appreciate it.
Best wishes,
Gift Card Store
I love the site and have bought from them previously…
I love the site and have bought from here before and found the gift card excellent as the recipient can get what they want.
Had trouble trying to determine what the code was for phone number of the recipient as she said the area code was +61 and the site said it had to start with a 0 and have 10 digits.
And this time it would not accept my credit card. It just kept on saying error has occurred at the checkout .
Had to get my daughter to use her card in order for the transaction to go through.
Hopefully this helps for any future purchases.
August 5, 2023
Reply from Gift Card Store
Hi thank you for your review. Your feedback helps us do better.
Best Regards,
Gift Card Store team
Where is the customer service???
Where is the customer service? I have not received any response about the status of my order and it has been very distressing. I'm praying that my order makes it to where I need it on time.
August 3, 2023
Reply from Gift Card Store
Hi Magnus,
We are so sorry to hear of the delay you've experienced. If this has not been resolved, please could you send us further information to contactus@giftcardstore.com.au?
Thanks in advance,
Gift Card Store
Useless
I bought digital card so I could get it within a couple hours it still took nearly 48hrs
August 4, 2023
Reply from Gift Card Store
Hi Christopher,
We are so sorry to hear of the delay you've experienced. As per our website, to receive the gift card same day, you should *order before 1pm for same-day delivery. If you order after 1pm, your Virtual Mastercard will be emailed the next business day. If you order after 1pm on a Friday, it will be emailed the following Monday.
Thanks in advance,
Gift Card Store
It rejected my purchase twice with…
It rejected my purchase twice with saying security issue, emailed but no reply ir help
August 1, 2023
Reply from Gift Card Store
Hi Corey
Thank you for your feedback.
Our credit card payment processor conducts a security check on all new customers to verify the cardholder details. This check is to protect the cardholder from any unauthorised transactions and a failure usually occurs if there are anomalies with the credit card used for the order.
Please note, as your order has not been processed, no funds have been debited from the credit card. However, you may see a Pending Transaction (or Authorisation) on your account. This is funds held by your bank pending our transaction. As our transaction is not proceeding, your bank will release these funds after a short period of time – usually within 5 business days. Please contact your credit card provider if you require the funds released sooner.
Best wishes,
Gift Card Store
I have still not received the gift card…
I have still not received the gift card I ordered yesterday that said it was sent at 9.33am.
August 2, 2023
Reply from Gift Card Store
Hi Kylie,
Thank you for your feedback.
We can see on the backend that the order was placed at 8:30 am and the Gift Card was sent at 9:33 same-day. If you haven't received your Gift Card please contact our support team at: contactus@giftcardstore.com.au.
Best Regards,
Gift Card Store
Crap
Purchased a gift card for someone as a birthday present and haven’t received it. Got an email saying some security issue ?. Money went out of bank fine. When you try to ring them you get told to email them for all contact and not quick for a lame response
July 31, 2023
Reply from Gift Card Store
Hi Paul,
Thank you for your feedback.
Our credit card payment processor conducts a security check on all new customers to verify the cardholder details. This check is to protect the cardholder from any unauthorised transactions and a failure usually occurs if there are anomalies with the credit card used for the order.
Please note, as your order has not been processed, no funds have been debited from the credit card. However, you may see a Pending Transaction (or Authorisation) on your account. This is funds held by your bank pending our transaction. As our transaction is not proceeding, your bank will release these funds after a short period of time – usually within 5 business days. Please contact your credit card provider if you require the funds released sooner.
Best wishes,
Gift Card Store
The whole experience was straight…
The whole experience was straight forward. Simple as that.
July 30, 2023
Reply from Gift Card Store
Thank you for the feedback Ron! We really appreciate it.
Best wishes,
Gift Card Store
I think charging over $10 for express…
Charging over $10 for express PER CARD when it was all one order is excessive, don't you think? 4x cards cost me over $40 in postage - that's the same cost as a courier for a much bigger and heftier parcel! Won't be using this site again.
July 30, 2023
Reply from Gift Card Store
Hi thank you for your review. Your feedback helps us do better.
Best Regards,
Gift Card Store team
Terrible Service & Rip offs
Charged 5 cards shipping fee in the same order for the same shipping address! When asked the customer service is vague and lacks of clarity, unhelpful, and slow to respond
July 30, 2023
Reply from Gift Card Store
Hi thank you for your review. Your feedback helps us do better.
Best Regards,
Gift Card Store team
I wanted to purchase multiple digital…
I wanted to purchase multiple digital gift cards, it would not allow me to do so, i had to complete the purchase after each one, so after the 2nd one i found another site to purchase the remaining 10 gift cards.
July 29, 2023
Reply from Gift Card Store
Hi thank you for your review. Your feedback helps us do better.
Best Regards,
Gift Card Store team
Doesnt work at any store
July 28, 2023
Reply from Gift Card Store
Hi there,
Your case has been escalated to the support team that will get in contact with you.
Kindest Regards,
Gift Card Store
Haven’t received my gift card yet
July 28, 2023
Reply from Gift Card Store
Hi Gauri,
Thank you for your feedback.
Our credit card payment processor conducts a security check on all new customers to verify the cardholder details. This check is to protect the cardholder from any unauthorised transactions and a failure usually occurs if there are anomalies with the credit card used for the order.
Please note, as your order has not been processed, no funds have been debited from the credit card. However, you may see a Pending Transaction (or Authorisation) on your account. This is funds held by your bank pending our transaction. As our transaction is not proceeding, your bank will release these funds after a short period of time – usually within 5 business days. Please contact your credit card provider if you require the funds released sooner.
Best wishes,
Gift Card Store
Reply from Gift Card Store
Thank you for the feedback Nelson! We really appreciate it.
Best wishes,
Gift Card Store
The website was easy to navigate
The website was easy to navigate, and the purchase was seamless. The order was emailed quickly.
July 27, 2023
Reply from Gift Card Store
Thank you for the feedback Taryna! We really appreciate it.
Best wishes,
Gift Card Store
Easy and when I had a question…
Easy and when I had a question regarding an issues it was rectify quickly!
July 27, 2023
Reply from Gift Card Store
Thank you for the feedback Christopher! We really appreciate it.
Best wishes,
Gift Card Store
Refusal to refund express delivery…
Refusal to refund express delivery paid, even though the gift cards have not been received two weeks later. There is nothing 'express' about over a two week wait.
July 15, 2023
Reply from Gift Card Store
Hi Lianda,
Your case has been escalated to the support team that will get in contact with you.
Kindest Regards,
Gift Card Store
Process was pretty easy
Process was pretty easy. Would be better if I could use Paypal or other payment services. Not happy with having to use CC number directly given this day and age of scammers.
July 25, 2023
Reply from Gift Card Store
Thank you for the feedback Jamie! We really appreciate it.
Best wishes,
Gift Card Store
Very easy to use
Very easy to use process, with a good range of gift card styles. No problems at all with any stage of the purchase or sending of the card.
July 25, 2023
Reply from Gift Card Store
Thank you for the feedback Rae! We really appreciate it.
Best wishes,
Gift Card Store
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