I found you on line, liked the gift selection and range of prices offered by your company so selected a gift for a friend's 70th birthday. The whole process was easy and seamless with great tracking f... See more
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See what reviewers are saying
These gift boxes are great as they hold a variety of items and you can add other products to personalize it to suit any occasion or make your own personalized gift box! Great website to use, I used my... See more
I'm a first time customer & was super happy with my purchase it was a gift box for a birthday surprise & it was well packed, great presentation , fast as delivery. 1 item was missed out of my order bu... See more
Hi, this was an easy site to navigate. The postal delivery was better than on time. I accidentally put the incorrect date for delivery (a week later than it needed to arrive) and did not notice unti... See more
Company details
Written by the company
Newly established in 2022, Gift Genie was created to fill a gap in the New Zealand retail market. Offering an extensive range of gifts for recipients of all ages and stages, Gift Genie is your one-stop-shop for any occasion. With our lives being so busy, it's so important to still be able to show people we care about them. We want to be their to help brighten someone's day, make them feel valued, special, to thank them, celebrate or just to know that we are thinking of them. We work tirelessly to stock our online store with gifts we know you’ll love, hand-picked for their quality and aesthetic appeal.
Contact info
Christchurch, New Zealand
- 0274632492
- hello@giftgenie.co.nz
- giftgenie.co.nz
4.7
Excellent
103 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Beautiful gifts
Beautiful gifts, reasonable priced.
Prompt delivery ♥️ one happy customer 😀 😄
Excellent service
April 29, 2023
Great product and fast delivery
April 15, 2023
Flower dome gift
Most flower companies will advertise a delay in delivery. This one doesnt. When contacting them their response is its in the fine print.i dont believe in taking peoples money for a products or service with out being transparent about it. I ordered a gift for a friend in hospital to cheer them up and the delivery came 8 days later. To be fair 4 of those days were a public holiday and weekend but still no mention was made about not delivering over this period. So my conclusion, this is not a good company for overnight or a day or two gift. In the future ill stick to reputable flower companies and systems for gifts.
To Gift Genie
My review is not to be unfair but of my experience so dont be offended all reviews should be seen as constructive to a business along with all your customers should be valued. A simple apology for the delay and misunderstanding would have taken the review away.
April 10, 2023
Reply from Gift Genie
Hi Rachael, you made this order on the Saturday during Easter weekend, which was the 8th April. You had messaged us after you had ordered, and we explained that there is no courier pick ups during the weekends or on Public Holidays, (which is standard with couriers). We dispatched this first thing on Tuesday morning, (which was the next business day 11th April) and it was received by you on the 14th April. We are based in Christchurch and this was shipped to Auckland. All our shipping policies are displayed on our website clearly. We are not a flower delivery company, we are a giftbox company and we do ship our orders via courier as soon as possible. Unfortunately this was delayed because of Easter, but we feel this 2-star review is a bit unfair as Weekends and Public Holidays are out of our control. We also do not advertise that we deliver overnight, or a day or two to Auckland.
Easy to deal with and fast delivery
March 27, 2023
Great product and prompt delivery.
April 2, 2023
Excellent gift
April 1, 2023
Loved it
Loved it! Great responses as i had a typo after purchasing but they changed it for me. Amazing. My brother loved it
March 26, 2023
Excellent service
Excellent service, couldn't have asked for better. Definitely would use Gift Genie again 🙂
March 17, 2023
Easy fast and amazing products
March 19, 2023
I found you on line
I found you on line, liked the gift selection and range of prices offered by your company so selected a gift for a friend's 70th birthday. The whole process was easy and seamless with great tracking feedback information both by Gift Genie and NZ Post. Any questions or queries were answered quickly. The whole experience was both professional and stress free and I'd definitely use Gift Genie again.
March 6, 2023
Easy and efficient
It was quick, accurate, and no need to follow up on any errors. There weren't any! Would definitely use again.
March 14, 2023
Very happy
Arrived within 3 days to a rural address. Packaging was great. Very impressed with the quality.
March 9, 2023
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