The Gift Loft Reviews 

277
•
TrustScore 5 out of 5

4.8

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Rated 5 out of 5 stars

Gift Packs Acceded expectations, also were delivered in top condition, our daughter in law was thrilled so, as a belated birthday gifts the in-laws and Nana have been redeemed. Also we are able agre... See more

Company replied

Rated 5 out of 5 stars

AMAZING Service!!! Arranged a gift hamper for a friend in Mangawhai via email/website from Melbourne Australia. Karina was beyond helpful and happily returned my emails promptly even after hours. She... See more

Company replied

Rated 4 out of 5 stars

First all they received my order on Friday but did not dispatch it until Tuesday and the person did not receive it until Wednesday. They should not mention same day delivery if it takes them 4 days. S... See more

Company replied

Rated 5 out of 5 stars

I live in Australia and I use Gift Loft to sent a birthday present to my Mum in Auckland every year. She absolutely loves the gift baskets. I think they are good value and the communication throughout... See more

Company replied

Company details

  1. Gift Basket Store
  2. Gift Shop
  3. Online Food Ordering Service

Written by the company

We are passionate about NZ products and delicious artisan foods - every gourmet food is taste tested before we select it for our gorgeous food hampers. We are a small family-owned & operated business based in Auckland, New Zealand. We love all things beautiful and fashionable and hope that our selection provides the perfect gift or gift idea for you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

277 reviews

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4.8

All reviews

(277)

30 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The Giftloft had a great selection of…

The Giftloft had a great selection of hampers to choose from and I found exactly what I wanted. The packaging was attractive and the products nicely displayed. I wanted to buy myself a hamper!

August 21, 2022
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Reply from The Gift Loft

Thanks Mary, we have many customers who buy hampers for themselves too, you should spoil yourself :)

Rated 5 out of 5 stars

Great Customer Service

Great gift options and awesome customer service.

I choose a baby present that was for a little boy, but I had chosen a girl option by mistake. A lovely lady rang me to ask if I wanted to swap it over. I was really pleased she had noticed.

August 23, 2022
Rated 5 out of 5 stars

Easy and efficient

Sent a small gift to someone to cheer them up. Lovely packaging, good tracking....altogether a good experience . I was booking from the UK.

August 22, 2022
Rated 5 out of 5 stars

NZ Indulgent Gift Pack for Her with Merino Socks

We have ordered three of these packs from you over the last couple of months for staff who are having ongoing medical treatments. NZ Indulgent Gift Pack for Her with Merino Socks have been so well received by the recipients and delivered in a timely and speedy manner!

August 15, 2022
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Reply from The Gift Loft

Thank you so much for the orders, and for taking the time to write a review. These socks are gorgeous and perfect for someone who is not feeling 100% :)

Rated 5 out of 5 stars

Great service

Great service, recipient loved the gift basket.

August 13, 2022
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Reply from The Gift Loft

Thanks Sarah, we love to hear our gifts have been well received :)

Rated 5 out of 5 stars

Worth it

Friends were happy and thankful for their gift

August 7, 2022
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Reply from The Gift Loft

Thank you!

Rated 5 out of 5 stars

Awesome product

Awesome product, fast response and delivery. Receiver of baby basket so happy. Well done and highly recommended.

August 2, 2022
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Reply from The Gift Loft

Thanks for the review Jan, we love to hear when recipients are happy with their gifts too!

Rated 5 out of 5 stars

Great Service, Great Price

Very fast delivery. No hassles with delivery or ordering. Loved the product purchased will be a lovely keepsake for the recipients.

August 1, 2022
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Reply from The Gift Loft

Thanks so much Sally :)

Rated 5 out of 5 stars

A great way to spoil someone

This was a gift for someone who was unwell. They were extremely happy with the contents and being spoiled. This company responded quickly and I will definitely use them again.

July 24, 2022
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Reply from The Gift Loft

Thank you!!

Rated 5 out of 5 stars

Gift well. Use Giftloft.

Sent a work friend a Get Well prezzy pack from Giftloft last week. The service & delivery was fantastic. The only issue was which prezzy to send re all the available options! Well done team. Keep up the excellent mahi!

July 19, 2022
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Reply from The Gift Loft

Thanks so much for your review Vee! :)

Rated 3 out of 5 stars

Gift was for my mother in laws…

Gift was for my mother in laws birthday, requested delivery on the 15th, and was delivered on the 12th. Disappointing! Don't ask for a delivery date if you are going to ignore it please. As far as I know, she hasn't opened the gift yet. I'm sure it will be well received.

July 16, 2022
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Reply from The Gift Loft

Hi Kim, thank you for taking the time to write a review. Unfortunately the couriers are very unpredictable currently and we'd much rather birthday gifts arrived early than late. Monday and Friday delivery days are hardest to guarantee, we certainly don't ignore customer requests. The reason your mother in law hasn't opened it will be because we stick a sticker over the tape saying 'Please don't open until (requested date)'. The recipient can't tell from the outside of the box, what it is or who it is from. I'm sure she will be happy with the gift inside.

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