Convenient method to send a gift card to loved ones who are long distance. The fees are a bit steep, as the gift card was for $75, but the final total was over $90. Perhaps this is the price we pay fo... See more
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Giftly is a way to send a monetary gift with a personalized spending suggestion. The funds associated with this purchase will be sent directly to the recipient when they redeem their gift, giving them flexibility to use their gift how they want. Giftly offers a 100% satisfaction guarantee and our customer service team is more than happy to assist with any questions or issues about your order. Please contact us directly at support@giftly.com with specific information about your gift and we will get back to you within 24 hours.
Contact info
PO Box 7775 #51609, 94105, San Francisco, United States
- (800) 566-9669
- support@giftly.com
- giftly.com
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You refunded my purchase and ruined the…
You refunded my purchase and ruined the birthday gift for my daughter in law AFTER she had received it.
Very easy!!
The confirmation of sending and…
The confirmation of sending and receiving really helped confirm it went through. It is a great service!!
Easy to buy but hard as hell to use
Easy to buy but hard as hell to use. Like many others discovered the hard way, it looks like a gift card to a specific business, but it is not. You go to use it there and discover that you must wait days or weeks to get funds to later use at said business. You also must give your banking info to this unknown third party or wait two weeks (hopefully) for a hard-to-use Mastercard to come by snail mail. Terrible for the recipient! Just use Venmo or Apple pay or such.
Gift card pirchase
Easy to purchase , arrived quickly. Its was like a little present on the reciever end.
Awesome it really was appreciated by…
Awesome it really was appreciated by the people who used this
My mother was very surprised when gift…
My mother was very surprised when gift arrived. Gift arrived right on time 😀
You canceled my purchase as suspected…
You canceled my purchase as suspected fraud without even checking with me
My daughter waited in line at Sephora…
My daughter waited in line at Sephora to use your Giftycard I gave her for $100. . The total of her purchase was 135.00. They couldn’t apply your card because it was a third party. So embarrassing for her. I will never use your business again
Diane
I paid extra money to arrive on time…
I paid extra money to arrive on time and it arrived late.
First time using this app and found it…
First time using this app and found it to be quick and efficient.
#1 Reason– security
#1 Reason– security, protection for those of us who use this site
Site is versatile, easy to navigate and I am a regular for my fam and friends
Convenience
It was a gift to someone and they had…
It was a gift to someone and they had an easy time interacting with the gift options.
Scam
Here’s a cleaner and stronger version of your review:
This company is a scam. I received a $100 gift card from work and redeemed it by choosing the option to deposit the funds into my bank account. Their website says the money should arrive within 2–3 business days, but it has been over a week and I still haven’t received anything.
I received a confirmation number and completed everything correctly. I contacted customer service multiple times, filled out their online form twice, and still got no response. Their customer service phone number only lets you leave a voicemail, and there’s no way to speak to an actual person.
Very disappointing experience. I would stay away from Giftly.
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