Giftly Reviews 9,434

TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 2,101 reviews, reviewers had a great experience with this company. Customers frequently highlight the ease of use and the simple process for purchasing and sending gift cards. Many appreciate the ability to personalize gifts, choose delivery dates, and the overall convenience of the service, often describing their experience as amazing and efficient. However, some people were dissatisfied with the payment process, finding it difficult to use the gift cards as advertised or encountering issues with merchants not accepting them. There were also occasional problems with delivery, with some customers reporting that gift cards were not received or that the process was confusing.

What people talk about most

Product

Customers consistently note ambiguous experiences with product. While many reviewers found the process of... See more

User experience

Consumers generally find the user experience to be positive, highlighting its ease of use for purchasing and... See more

Delivery service

Users describe ambiguous interactions with delivery service. Many customers praise the ease of purchase and... See more

Payment

Customers had negative experiences with payment. Many reviewers expressed frustration with hidden fees,... See more

Service

Reviewers mention ambiguous feedback about service. Some customers praise the service as great, highlighting... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Convenient method to send a gift card to loved ones who are long distance. The fees are a bit steep, as the gift card was for $75, but the final total was over $90. Perhaps this is the price we pay fo... See more

Rated 4 out of 5 stars

Had an issue with deliverance of gift card to recipients phone. However, was able to resend it to her email address myself without any phone call.

Rated 5 out of 5 stars

Very easy to use to purchase a gift card. The animated card is such a great extra. My daughters commented on how nice the experience was especially given the ability to reply back to me with Thanks!... See more

Rated 5 out of 5 stars

The ease of use, variety of options and the ability to personalize my gift made this the PERFECT solution to my problem and this has won my loyalty for almost any gift in the future! Job well done!!!... See more


Company details

  1. Online Marketplace
  2. Corporate Gift Supplier
  3. Gift Shop
  4. Greeting Card Shop

Written by the company

Giftly is a way to send a monetary gift with a personalized spending suggestion. The funds associated with this purchase will be sent directly to the recipient when they redeem their gift, giving them flexibility to use their gift how they want. Giftly offers a 100% satisfaction guarantee and our customer service team is more than happy to assist with any questions or issues about your order. Please contact us directly at support@giftly.com with specific information about your gift and we will get back to you within 24 hours.


Contact info

4.0

Great

TrustScore 4 out of 5

9K reviews

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Rated 5 out of 5 stars

PERFECTION

I have to tell you, I was not sure what to expect, this was my first time using Giftly. The fees were a bit of a hesitation for me; however, the reception from our team to be able to use the funds as they wish was so well received, I think this is an amazing way to go. The ability to send an actual greeting card with a message longer than 100 characters is meaningful. The fact the recipient can just add the funds (EASILY) to a bank account is the best. User experience was simple, delivery was fast and the reception was off the charts good. If I can find one thing to be picky, for assistants who do this on behalf of a leader, it would be great to understand how to get the thank you emails to go directly to the leader and not the purchaser. Thank you for a great experience.

May 5, 2026
Rated 5 out of 5 stars

I input the incorrect phone number for…

I input the incorrect phone number for a text version of your gift certificate, so Giftly got back to me and I sent it as an email. I was sending a gift certificate through another company at the same time, and that company did not notify me that the certificate could not be received by the phone number I gave, so it took a week for me to figure it out and send the item correctly. I appreciate whatever resources you use to make sure phone numbers are valid.

May 2, 2026
Rated 5 out of 5 stars

Great!!!

The process was seamless. No issues with delivery. Very happy with the overall process.

May 4, 2026
Rated 5 out of 5 stars

Easy

Easy, quick, and was received by my father-in-law on time, and he was excited about it!

April 27, 2026
Rated 2 out of 5 stars

Misleading Gift Card Experience and Lack of Acceptance Transparency

I liked the idea behind Giftly because it allows you to suggest a place for someone to use their gift card, which makes it feel more personal than a generic gift card. Unfortunately, the experience was very disappointing and misleading.

I purchased a gift card intended for a casino, only to find out afterward that the casino does not actually accept these types of gift cards in most areas of the business. I was told one could only purchase a gift card through their box office [in-person], which makes the gift far less useful than expected.

The way the service is presented makes it seem like the establishment directly accepts the card, when in reality that is not always the case. That feels very deceiving, especially when you're purchasing a gift for someone else and expect it to work as advertised. I wish there had been much clearer communication upfront about the limitations and where the card could actually be used.

May 6, 2026
Unprompted review

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