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Giftsur Reviews 314

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TrustScore 4 out of 5

3.9

Jewelry Store
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Review summary

Created with AI, based on recent reviews

Considering 322 reviews, reviewers had a great experience with this company. Customers frequently highlight the exceptional customer service, with many people appreciating the personalized and understanding approach of the staff. Reviewers often mention that the staff members are respectful, considerate, and responsive, making interactions pleasant and productive. Many consumers are particularly impressed with the helpfulness of the customer service team in resolving issues and providing options. However, some people were dissatisfied with the product quality, noting that items received did not always match the pictures or expectations. There were also instances where customers experienced issues with their orders, such as delays, incorrect items, or missing components. A few other people also felt that the refund process was challenging, with some reporting difficulties in obtaining full refunds or being offered partial refunds that did not cover their expenses.

What people talk about most

Product

Clients share ambiguous opinions on product. Many customers report receiving incorrect, damaged, or... See more

Order

Users describe ambiguous interactions with order. Many customers report significant issues, such as receiving... See more

Customer service

People report positive experiences with customer service. Many customers praise the helpfulness,... See more

Staff

Reviewers consistently express satisfaction with the staff, highlighting their professionalism, kindness, and... See more

Refund

Consumers find refund experiences to be ambiguous. Many reviewers report difficulties in obtaining full... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The lady working with me getting my refund was excellent. She tried to help me still get the product but the situation was out of her hands! I would give her a 5 star rating! I was not happy that t... See more

Rated 5 out of 5 stars

I want to make sure I give 5 stars to my service rep!!! Even though the product didn’t look exactly like what I was expecting - the customer service was wonderful. They were respectful, considerate... See more

Rated 5 out of 5 stars

Jamie was my main point of contact and keptebswst of where my delivery was as in the supply chain process. She also explained the craftsman shop that vent into the production of the item that I ordere... See more

Company details

  1. Jewelry Store

Contact info

3.9

Great

TrustScore 4 out of 5

314 reviews

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How this company uses Trustpilot

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Great product

The product was shipped and arrived quickly, and the packaging was exceptional. I am very happy with my purchase.

December 10, 2025
Unprompted review
Rated 5 out of 5 stars

Great customer er service

I ordered Carolina Panther glasses. There was a delay but the customer service team took care if it. I received the glasses. They are very nice. The customer service rep also gave me a partial refund for the shipping issues. I would definitely order again.

December 9, 2025
Unprompted review
Rated 5 out of 5 stars

Buffalo Bills glass

I bought the Buffalo Bills glass for my daughter, I'm hoping she will like it. I am disappointed that the collector gift box was not available but it is what it is.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Prompt response

Request to cancel my order and get a refund was promptly approved and promised by Charlotte. Hoping to see refund soon.

December 16, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

First I was charged $42.07 for phillies glasses that looked very nice in the ad but when they arrived 2 weeks late they we actually $1 store tiny fish bowls with paper phillies stickers on them .they can't be washed or the stickers will come off. I was also charged for package insurance which I never approved. For a refund I need to return the glasses at my expense over $20 with insurance . And since the company has been dishonest so far I may never get my refund and I will be out appro. $70

December 5, 2025
Unprompted review
Rated 5 out of 5 stars

Charlotte was very helpful in resolving…

Charlotte was very helpful in resolving my issue w/my order. Unfortunately I had to cancel due to when I would receive my order but she was able to help me w/the cancellation and getting a full refund for me started

December 11, 2025
Unprompted review
Rated 1 out of 5 stars

I'm afraid I've been scammed

I am a 70 year old on a fixed income. I purchased in good faith a gift for my so for Christmas. Giftsur immediately withdrew the money from my account. I have not had any contact or response from them since. Can anyone help me? Tell me what to do? The bank withdrawal was made by genialme Laverne California. When I try contacting them it comes back undeliverable

November 26, 2025
Unprompted review
Rated 5 out of 5 stars

Charlotte

Charlotte - This person made my experience GREAT. So great that I am going to review my Cubs options in April when baseball starts again.

December 10, 2025
Unprompted review

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