Giftyet Reviews 

94
•
TrustScore 3 out of 5

2.9

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Rated 3 out of 5 stars

For the last 3 years I’ve been buying the personalised phone cases for Father’s Day. Normally they are brilliant with communication and fast delivery, but this year has been a bit of a nightmare. I or... See more

Rated 1 out of 5 stars

In my experience, this company doesn’t exist and is a scam. I placed an order worth over £30 two weeks ago, I have emailed over a week ago to enquire about my order and I have tried the WhatsApp numb... See more

Rated 5 out of 5 stars

Super happy with the photo explosion box. Really easy to put together and also had photos printed which were to a high quality. It looked amazing when all put together. Arrived really quick, within 2... See more

Company replied

Rated 3 out of 5 stars

I was really happy with the phone case when it arrived. However it took so long to come - about 3 weeks from the day I ordered. I requested it for a certain date (my brother’s 60th birthday), the orde... See more

Company details

  1. Gift Shop

Written by the company

Based in UK. We provide different kinds of custom gifts such as custom phone case, custom drawing, airpod cases for any occasions.


Contact info

2.9

Average

TrustScore 3 out of 5

94 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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2.9

All reviews

(94)

9 reviews in the last 12 months

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Rated 1 out of 5 stars

Got given a design and asked if abit…

Got given a design and asked if abit more detail could be added. This was other a week ago! I got told i will get a new version that night and i never did. I understand this is a small business but no updates no nothing, when i paid to receive a design!

November 8, 2023
Rated 5 out of 5 stars

Quality and service = Amazing

I randomly found GiftYet on Facebook ad and it caught my eye. went on there to see what they do and I was hooked! I ordered a dog phone case and it looks identical to my little Hugo (my dog). it came quick considering the quality and my mum then wanted one too so tried using a code they gave me in the package, didn't work so I emailed them and the lovely team done me a invoice so I could do it with ease which they didn't need to do but I'm so grateful. Hands down recommend this company

October 26, 2023
Unprompted review
Rated 3 out of 5 stars

Great product, poor delivery

I was really happy with the phone case when it arrived. However it took so long to come - about 3 weeks from the day I ordered. I requested it for a certain date (my brother’s 60th birthday), the order was received by the company but there was no option to pay for express delivery and therefore it arrived late. Very disappointing.

October 11, 2023
Rated 1 out of 5 stars

never again

I ordered this gift over a month ago as a birthday gift and it STILL is not here yet. It’s very embarrassing as I keep having to tell my friend her gift isn’t here yet. There is no reason it should ever take this long for a small phone case. Im very disappointed overall and will never use this company again.

October 6, 2023
Rated 5 out of 5 stars

Custom phone case

I got a phone case, and it turned out adorable! The only downside was that it took a while to get the phone case but otherwise it’s a great case and looks just like the picture I sent them.

October 5, 2023
Rated 5 out of 5 stars

Box explosion

Really lovely , seller was kind , box was so easy to set up , definitely going to buy from here again

September 26, 2023
Rated 5 out of 5 stars

Highly recommend

Been a great experience! Products are amazing and good quality, would happily recommend to a friend. Brilliant at keeping intouch and tracking is really helpful !

September 29, 2023
Rated 5 out of 5 stars

Beautiful Phone Case

Thank you so much for the beautiful phone case. The quality and artistry is beautiful! It was lovely to get a preview and finalise before it was sent. I would highly recommend!
It’s such a lovely personalised product!

September 13, 2023
Giftyet logo

Reply from Giftyet

Hiya , we really appreciate you taking the time to leave us a review. We are glad to hear that you like our product and service :)

Thanks for supporting our business.

Rated 1 out of 5 stars

TOTAL LACK OF CUSTOMER SERVICE

I ordered myself a phone case, was sent the preview after a couple days. Requested an amendment to the design and have been completely ignored for 5 days.I have chased up a couple of times also. Honestly would give zero stars for the service received if possible. Raised a dispute with my bank as I do not want to support a small business like this!

September 17, 2023
Unprompted review
Giftyet logo

Reply from Giftyet

Hi there! We genuinely appreciate you taking the time to leave us a review. We want to extend our sincere apologies for the unsatisfactory experience. Our normal working hours are Monday to Friday, which may have caused some delays in replying to your email. Your order has already been canceled. Once again, I apologise for any inconvenience caused, and we appreciate your understanding.

Rated 5 out of 5 stars

Great contact with supplier and amazing…

Great contact with supplier and amazing product

September 15, 2023
Giftyet logo

Reply from Giftyet

Hiya , we really appreciate you taking the time to leave us a review. We are glad to hear that you like our product and service :)

Thanks for supporting our business.

Rated 1 out of 5 stars

My order has still not shipped

My order has still not shipped. I ordered a preview first week of September, the same day I got the preview I approved it. I was told it would take one week for the case to be shipped after I approved it. Well now we’re going on three weeks and it has not been shipped and it was a Birthday present I needed for September 28.

September 19, 2023
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Reply from Giftyet

Hi there! We genuinely appreciate you taking the time to leave us a review. We want to extend our sincere apologies for the unsatisfactory experience. The order was shipped on September 19th, and you should be able to receive it soon. If you have any more questions, please feel free to contact us via email. Once again, I apologize for any inconvenience caused, and we appreciate your understanding.

Rated 5 out of 5 stars
Giftyet logo

Reply from Giftyet

Hiya , we really appreciate you taking the time to leave us a review. We are glad to hear that you like our product and service :)

Thanks for supporting our business.

Rated 5 out of 5 stars

Happy customer

Good communication. Got to see preview before the final project was posted. Fast delivery. Super good quality of product

September 6, 2023
Giftyet logo

Reply from Giftyet

Hiya , we really appreciate you taking the time to leave us a review. We are glad to hear that you like our product and service :)

Thanks for supporting our business.

Rated 5 out of 5 stars

Simply amazing

The product quality and finish is simply stunning. They email you a proof before it is made and the staff are so friendly and helpful too.

September 6, 2023
Giftyet logo

Reply from Giftyet

Hiya , we really appreciate you taking the time to leave us a review. We are glad to hear that you like our product and service :)

Thanks for supporting our business.

Rated 5 out of 5 stars

Love it!

Love it!
My case looks perfect. The care was amazing and they listen to all my questions and suggestions

August 27, 2023
Giftyet logo

Reply from Giftyet

Hiya , we really appreciate you taking the time to leave us a review. We are glad to hear that you like our product and service :)

Thanks for supporting our business.

Rated 5 out of 5 stars

This is absolutely adorable

This is absolutely adorable, lovely design and nice phone case quality. Thank you

August 21, 2023
Giftyet logo

Reply from Giftyet

Hiya , we really appreciate you taking the time to leave us a review. We are glad to hear that you like our product and service :)

Thanks for supporting our business.

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