Family Transfer Grievance due to Wrong Vehicle, Delay, and Safety Issues
"On 10.06.2026, we booked a transfer through RideAndGoo from Antalya Airport to our hotel in Sorgun, but we experienced a complete disaster. We wasted our money and our safety was completely disregarded. I definitely do not recommend them!
The issues we experienced are as follows:
Delay and Wrong Vehicle: The vehicle arrived 20 minutes late. Since we were 4 adults, 2 children, and 1 baby (7 people in total), we had booked an 8-seater Premium vehicle, but they sent a 6-seater standard vehicle. The driver initially lied to us, saying 'the other vehicle broke down.'
No Air Conditioning and Hot Vehicle: In the Antalya heat, the inside of the vehicle was like a sauna. The driver hadn't even bothered to turn on the air conditioning before picking us up. We felt like we were going to pass out during the entire journey.
Safety Violation (Broken Baby Seat): The baby seat we specifically requested had a broken lock. Even though the driver claimed he had locked it, our 1.5-year-old baby opened the latch 5 minutes later. We had to travel with our baby on our laps the entire way, completely exposed to danger.
Unprofessional Management: When I contacted RideAndGoo to file a complaint, the vehicle owner running the operation called me and explicitly said on the phone, 'I sent this vehicle because you are 6 people anyway.' This not only exposed the driver's lie but was also an open confession that they intentionally sent a smaller vehicle.
Anyone who wants a safe and comfortable journey with their family should absolutely avoid this company."