Gigantic Tickets Reviews 2,491

Great service when I inadvertently duplicated my order and refunded me, Gemma was very helpful,

Swift response from Gemma, with good advice on resolving my enquiry. Thank you!

I had mistakenly booked camping tickets instead of a camper pitch and only just realised.
I contacted Gigantic about the possibility of swapping. Emma was quick to reply and was really helpful, guiding me through exactly what needed to be done. All sorted.

I was sceptical about getting a refund for a concert I couldn't attend due to illness but had my faith restored whilst dealing with Amy at Gigantic.com
Once I'd explained the circumstances agreement to a full face value refund was almost immediate and I'd recommend this service wholeheatedly.

I had a great experience with Gigantic’s customer support, thanks to Gemma. My phone had been stolen, which meant I no longer had access to my tickets, and I was really stressed about the situation.

Gemma was incredibly helpful—she quickly understood the issue and reallocated my tickets without any hassle. She was prompt, efficient, and made the whole process smooth and reassuring.

Excellent service when I needed it most—thank you, Gemma!

Gemma has been so helpful sorting my tickets out, I had an issue and thought I was going to let my nieces down but Gemma sorted it out for me and made it so simple and easy. Thank you Gemma.

Please be careful with their refund policy. I bought a ticket for Chelsea - Blue event by paying additional £7 for the refund. But then to see, we can’t ask for a refund if we change our mind. It was the 8th of April 2026 and the concert is on the 11th of June 2026. 2 months ahead. But still they don’t want to give the refund for a change of mind. Wouldn’t buy tickets from them going forwards.

Can I give 0 stars?
Company basically refused to give me a refund, after they refunded without asking i might add to a none existent bank account that I no longer have access to or even know what bank it was. They then say it will get returned when the bank returns it which is utter cobblers. They willingly and happily took the money, all I want is my money back in a suitable way but no, far to difficult for these corporate thieves to handle

Thank you for your response but yet again totally ignored the fact that the account my was closed and I have no access to it, don’t even know which bank it was. It’s been months now. All they’ve got to do is give me what is mine. Liars and thieves!

Great customer service from Gemma sorting out an issue with my account. Fast and friendly response.

Amazing service Gemma was absolutely lovely

I bought two tickets on Gigantic Tickets - The experience was smooth. Only, element that could be improved was that the tickets were made available only three days prior to the event.

Due to a friends funeral arranged on the same day as a booked event, I had to contact Gigantic by email to try and rearrange my 4x tickets for an alternative day. I wasn’t hopeful due to the event being only two weeks away, but Gemma sorted it promptly within an hour or so which I was very impressed with. Very friendly comms as well.

You would think updating the email address on your ticket account would be easy, right? Well not always, based on my recent experience with some ticketing companies.
However, Gemma from Gigantic Tickets bucked the trend and updated my details very quickly and without fuss - hurrah! Thanks Gemma!

Great experience with a prompt reply to my questions which was appreciated especially Gemma who was very friendly and helpful making the whole encounter less stressful.

Gemma dealt very professionally with a problem entirely of my own doing. She was polite, efficient and it felt as if nothing was too much trouble for her.

I will be recommending Gemma and your company any time that I am asked.

Perfect service from beginning to end.

Well done!

Had a problem with a ticket confirmation. Gemma from Gigantuc responded within 5 minutes and was incredibly helpful. Brilliant customer service - thank you.

Really helpful on getting my refund for me as cannot make a fleetwood bac concert am disappointed as not being able to make it to this concert Amy was really helpful thankyou

I paid for the refund insurance and I had a circumstance which was not in my control but they still did not give me a refund. I needed proof of my situation and then they said I didn’t meet the criteria to get a refund. Very bad customer service what do you pay the insurance for!

I had some ticket issues as tickets weren’t appearing on my account but Gemma from customer service was really quick to reply to my email (within the hour!) and let me know that my tickets should be available 24-48 hrs before the event.

Thank you for your kindness :)

This company do not care about the little man, just their profits. Just want a bit of help getting a refund but all they keep giving me is that I must keep checking back. Thieves!