I had a very disappointing experience with Gigil. The delivery took around two weeks, even though the website indicated that it should take only one week. The communication was extremely poor throug... See more
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Exceptional changing bag bought from Gigil. Very pleased with purchase having done a lot of research about changing bags. Perfect customer service too. Cannot fault my experience whatsoever. Would hig... See more
The Bag is solid/strong/durable A swaggy design Has every compartment you need & more also comes with a portable changing mat, bottle cooling compartments. I love most the drawstring design... See more
I recently got the gigil luxe changing bagpack and its been amazing, it got alot of space and different sections for holding baby items, just bought it again to gift someone and so pleased. The ser... See more
Company details
Written by the company
We are an award-winning Manchester-based, family-run company with a genuine passion for organic and sustainable products without compromising on style or quality.
Contact info
United Kingdom
- +441617035605
- support@gigil.com
- gigil.com
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 33% of negative reviews
Typically replies within 24 hours
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Exceptional service
I recently got the gigil luxe changing bagpack and its been amazing, it got alot of space and different sections for holding baby items, just bought it again to gift someone and so pleased.
The service has been exceptionally amazing, the team at gigil have been so helpful, efficient. Will definitely be purchasing again as a gift. Thank you for the prompt replies and service provided
Fantastic product and customer service
Fantastic product and customer service. I’m extremely pleased with the change bag it was exactly what I was looking for.
Gigil bags are of amazing quality
Gigil bags are of amazing quality! The perfect nappy bag with top notch leather and inner pockets and design are so beautiful. My zipper malfunctioned and Gigil were so amazing after sending them photos they sent a new bag out straight away. So happy with their service.
Amazing customer service
Amazing Service
Amazing Service! Bought my bag in June and had a problem with stitching coming undone! Bag replaced immediately! A☆ Service would 100% recommend amazing bag and fantastic quality!
Problem Resolved Immediately
Customer Services were extremely responsive to my problem and it was resolved immediately and with them contacting me further, to ensure that I was happy with everything they had done.
I certainly was and would not hesitate to recommend this company, their staff and their products to anyone.
Looks great and perfect size, bad sewing
I love the design on the bag. It looks nice, fits everything I need in. However, I ordered in July and immediately the insulated lining in the internal pockets was unstitched. Then by September the strap had broke. Customer service was excellent and they sent me a new bag, straight away, however again, all the lining inside the bag has come unstitched from the bag itself on the second bag too, which I have had just over a month. It’s very annoying.
Amazing product
Amazing product. Vegan leather so soft. Aesthetically looks fab. Lots of features including changing mat, insulated bottle pockets, key chain, pram hooks and a lot more!
Amazing quality product
Amazing quality product, really surprised at the quality for the price! Lovely colour and feel I got the bounty changing bag in pitch black. Can’t wait to use it so stylish will last a long time. Thankyou
Absolutely love our changing bag
Absolutely love our changing bag. Such great quality and staying stylish. The discrete logo is so adorable.
Poor durability
The bag I brought lasted a few weeks of part time use before the lining came away from the zip at the top of the bag. Customer service stated this is general wear and tear so very disappointed in the quality and durability of the bag. The layout, space and look we’re good before this happened.
Absolutely amazing experience shopping…
Absolutely amazing experience shopping with Gigil and the customer service experienced is second to none. Extremely friendly and helpful and very quick service. Could not recommend highly enough! Thank you!!
Broken Bag
We bought a brown bag to use for my sons nappies, bottles etc when we go out. The handle snapped after just a few weeks. Because the straps were still ok we didn’t bother to send it back
Fantastic bag fits so much…
Fantastic bag fits so much and really great quality, my only complaint would be if ordering from Ireland you are charged stamp duty, I had reached out to ask if this would happen before ordering and never got a response.
Ordered a lovely changing bag and it’s…
Ordered a lovely changing bag and it’s not only stylish it’s very practical
Great bag
Great bag. Beautiful colour. Material also great quality. Would defo recommend and buy again !!
Stylish, spacious and good value for money.
Finding the right pram bag is often difficult. I found Gigil and I was sold. I wanted something both myself and my fiancé could use, that was spacious and value for money. I got all of those with my backpack. It’s casual, good quality and very spacious. I love the added changing mat. I feel like they’ve thought of everything. I was also able to find 20% off code which made it even better. It was delivered quickly too.
Only down side for me was the dust bag. Very thin which is fine but it wasn’t big enough to get the bag back in. If it was slightly larger so I could keep it nice, it would of arrived perfectly.
Great Product
Great product - lots of compliments, fast and efficient delivery. Well communicated. Would recommend
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