Awful and completely scam I ordered Andrea Bocelli tickets. Since the purchase was made with someone else’s card, they asked me for additional information, which I provided. They then canc... See more
Company replied
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See what reviewers are saying
We bought tix for a concert overseas (Ireland), but accidentally placed two orders for one ticket each. One came, but the other did not, just a few days before the show. I emailed the company and the... See more
Company replied
I read earlier reviews and I got worried about my ticket to PaulMcCartney yesterday evening. After 3 hours in que for the concert I passed the ticket control and an OK for the ticket. Puh! Ticket... See more
Company replied
I bought these tickets for gracie abrams the day before the concert, the support i had from gigsberg was really good, they let me know an estimated time and answered every email.Even though they were... See more
Company replied
Company details
Written by the company
Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. Prices are set by sellers and may be above or below face value.
Contact info
Dorfstrasse 6 Switzerland, 8834, Schindellegi, Switzerland
- support@gigsberg.com
- gigsberg.co.uk
4.2
Great
656 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great Experience
We bought tix for a concert overseas (Ireland), but accidentally placed two orders for one ticket each. One came, but the other did not, just a few days before the show. I emailed the company and they not only responded immediately saying that they might be a day or two later, but also later followed up both by email and by phone to ensure we received them. Perfect service!
August 17, 2024
Unprompted review
Reply from Gigsberg UK
Thank you for sharing your experience, Shannon! We’re glad we could assist you in resolving the issue with your tickets. It's great to hear that our team responded promptly and followed up to make sure everything was sorted out. We appreciate your kind words and are happy that you received the perfect service you deserve!
Goldplay at Munich
Goldplay at Munich. Very good communication and fast delivery. First time experience but it was good.
August 17, 2024
Unprompted review
Reply from Gigsberg UK
Thank you for your feedback, Marko! We're pleased to hear that your first experience with us was positive, and that everything went smoothly with your Coldplay tickets. We're here to help anytime!
Order was short-term and everything…
Order was short-term and everything went smooth except ticket download using firefox (try another browser). Had to communicate with support service but reply was prompt. Handling fees are quite high, thus only 4 stars.
August 18, 2024
Unprompted review
Reply from Gigsberg UK
Thank you for your feedback, Andrea! We're glad to hear that everything went smoothly despite the browser issue, and we're pleased our support team could assist you promptly.
Perfect
Didn‘t expect to get some tickets, so shortly before the Event.
A good Customer Service too.
August 18, 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Max! We're glad we could help you secure tickets at the last minute and that you had a positive experience with our customer service.
Fees were astronomical but the customer…
Fees were astronomical but the customer service was very good.
August 16, 2024
Unprompted review
Reply from Gigsberg UK
Thank you for your feedback Crystal!
purchase was OK
purchase was OK. We got the tickets three days before the event
August 14, 2024
Unprompted review
Reply from Gigsberg UK
Thank you for your feedback, Erasmo. We're glad to hear that everything went smoothly and that you received your tickets on time. We appreciate your trust in our service!
Avoid at all costs
I have never used Trustpilot but I am writing this to warn people about Gigsberg. It doesn’t matter how much you think you want tickets - do not buy from this site and do not trust positive reviews. I bought tickets with early entry a year before the concert and was told three days before that they would not deliver early access and were refunding me a minuscule amount which does not correlate with the value of early entry. Then they sent me one early entry and one regular entry so I can’t enter with my child. They have not apologized, offered an alternative and regularly take three to four follow ups to respond. I have used other secondary ticket platforms and had great experiences. As tempted as you may be don’t waste your time or money here - they misrepresent their tickets and treat customers poorly. I cannot say enough bad things about my experience with gigsberg.
August 15, 2024
Unprompted review
Reply from Gigsberg UK
Thank you for sharing your experience, Avra. We are truly sorry to hear about the issues you faced. We take this feedback seriously and would like to look into this matter further. Please reach out to our support team with your order details so we can address your concerns directly. Your satisfaction is important to us, and we apologize for any inconvenience this situation has caused.
Everything works smoothly and perfectly
Everything works smoothly and perfectly
⭐️⭐️⭐️⭐️⭐️➕️⭐️⭐️
August 14, 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Tuija! We're pleased to hear that everything worked smoothly and perfectly for you. Your satisfaction is our priority!
Great communication and experience
Great communication. Tickets well in time. Excellent, nothing "negative" to say, 10/10
August 9, 2024
Unprompted review
Reply from Gigsberg UK
Thank you, TT! We're thrilled that everything went smoothly. Your 10/10 rating means a lot to us!
Taylor Swift Eras Tour in Warsaw
Everything went excellent. We got our ticket in time and they were super helpful.
August 3, 2024
Unprompted review
Reply from Gigsberg UK
Thank you for your feedback, Bella! We're thrilled to hear that everything went excellently and that you received your tickets on time. We're glad our team could be super helpful.
Gigsberg was my first time experience…
Gigsberg was my first time experience buying tickets (any tickets) for concert TS in Poland and YES I received the tickets with no problems and they told me they are upgraded but in reality they was downgraded and a lot cheaper what I payed in advance for section and row. Very disappointed, I understand they are not responsible for the seller’s lies but they are responsible for their own trying to convince me otherwise. Am I going to use them again? Definitely NO but at least it was worth to see the smile on my daughter’s face.
August 3, 2024
Unprompted review
Reply from Gigsberg UK
Thank you for sharing your experience, Mamma G. I'm truly sorry to hear about the issue with the ticket downgrade. While we're glad your daughter enjoyed the concert, it's disappointing that the situation didn't meet your expectations. Your feedback is invaluable, and we'll use it to improve our service.
Very reliable and trustworthy!
Very reliable and trustworthy!! I bought two tickets and everything went smoothly, I recommend :)
August 4, 2024
Unprompted review
Reply from Gigsberg UK
Thank you for your feedback, Ilona! We're thrilled to hear that everything went smoothly with your ticket purchase and that you found our service reliable and trustworthy. We appreciate your recommendation!
4 valid tickets for the Eras Tour
I bought 4 tickets for the Eras Tour Taylor Swift and all of them were valid. Fees are kinda too big but the most important thing that the tickets were valid.
August 3, 2024
Unprompted review
Reply from Gigsberg UK
Thank you for your feedback, Daria!
Taylor swift Warsaw last minute ticket
Taylor swift Warsaw last minute ticket.
Fist time ordering through gigsbethe ticket was indicated as 'instant download', and I received downloaded link within a minute.
The tickets are by name and I was asked to provide id, however no problem at entrance.
August 2, 2024
Unprompted review
Reply from Gigsberg UK
Thank you for sharing your experience, Daniel! We're glad to hear that your last-minute ticket for Taylor Swift in Warsaw worked out smoothly.
Reply from Gigsberg UK
Thank you for your high praise! We're committed to providing excellent service and look forward to helping you with your future events.
Everything was fine with Taylor Swift concert
Everything was fine. Tickets on Taylor Swift in Warsaw were 4 times more expensive but I've received everything in 5 days before the concert
August 2, 2024
Unprompted review
Everything went so easily with clear…
Everything went so easily with clear instructions.
July 29, 2024
Unprompted review
Reply from Gigsberg UK
Thank you for your feedback, Marjaana! We're delighted to hear that everything went smoothly and that our instructions were clear. We appreciate your kind words and look forward to serving you again.
Long wait for the tickets was an
Long wait for the tickets was an
anxious experience :)
July 30, 2024
Unprompted review
Reply from Gigsberg UK
Thank you for your feedback, Milena! We understand that the wait for tickets can be anxious, but we're glad everything worked out. We appreciate your patience and hope you enjoyed the event.
Out of this world performance from…
Out of this world performance from bruce springsteen
July 27, 2024
Unprompted review
Reply from Gigsberg UK
Thank you for sharing your experience! We're thrilled to hear that you enjoyed an out-of-this-world performance from Bruce Springsteen. It's always our goal to help fans see their favorite artists live. We look forward to assisting you with more unforgettable events in the future.
I had real difficulty downloading my…
I had real difficulty downloading my ticket as the ticketmaster.se is only in Swedish but also it would not proceed to signing me in. One of your support team called me at night and helped me through (although he also experienced difficulties). Thanks to Oliver, I had an amazing experience watching Pink perform live!
July 25, 2024
Unprompted review
Reply from Gigsberg UK
Thank you for sharing your experience, Kyriaki! We're sorry to hear about the initial difficulties you had with downloading your ticket due to the language barrier and login issues. However, we're delighted that our support team was able to assist you, even late at night. We're thrilled you had an amazing experience watching her perform live. Your kind words mean a lot to us, and we'll be sure to pass on your thanks to Oliver :)
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