Awful and completely scam I ordered Andrea Bocelli tickets. Since the purchase was made with someone else’s card, they asked me for additional information, which I provided. They then canc... See more
Company replied
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See what reviewers are saying
We bought tix for a concert overseas (Ireland), but accidentally placed two orders for one ticket each. One came, but the other did not, just a few days before the show. I emailed the company and the... See more
Company replied
I read earlier reviews and I got worried about my ticket to PaulMcCartney yesterday evening. After 3 hours in que for the concert I passed the ticket control and an OK for the ticket. Puh! Ticket... See more
Company replied
I bought these tickets for gracie abrams the day before the concert, the support i had from gigsberg was really good, they let me know an estimated time and answered every email.Even though they were... See more
Company replied
Company details
Written by the company
Gigsberg is a secondary ticket marketplace for live events. All tickets are guaranteed and secure. Prices are set by sellers and may be above or below face value.
Contact info
Dorfstrasse 6 Switzerland, 8834, Schindellegi, Switzerland
- support@gigsberg.com
- gigsberg.co.uk
4.2
Great
656 reviews
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Tickets arrived in plenty of time
Tickets arrived in plenty of time, and were as described.
September 11, 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Wingnut! We're happy to hear the tickets arrived on time and met your expectations. We appreciate your feedback!
Great they are true to their word
Great they are true to their word, great company to use . Will definitely use them again
September 10, 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Jon! We're glad you had a positive experience and appreciate your trust in us. We look forward to assisting you again in the future!
Super correct
Like always very precise, the costumer service is excellent, tickets came 5 days before via mal pdf. The best gigsberg for the tickets.
September 7, 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Anisa! We're glad to hear that everything went smoothly, with precise service and excellent customer support. We appreciate your continued trust in Gigsberg!
Outstanding
The communication with yourselves was outstanding and the price of my ticket was cheaper with you than anywhere else. Will only buy future tickets from yourselves. So happy with my experience.
September 5, 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Kelly! We're thrilled to hear that you had such a positive experience and found our communication outstanding. We're also glad to know you got your ticket at a great price. We look forward to helping you with future events!
Bought Taylor Swift tickets for Wembley…
Bought Taylor Swift tickets for Wembley for me and my son and I was so worried that something would go wrong, but all my worries were put to shame. I received the tickets 6 days before the show and we had no problems at all. I always got prompt replies from the Gigsberg team and I would definitely recommend them for buying re-sale tickets.
August 17, 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Rikke! We're so glad to hear that everything went smoothly with your Taylor Swift tickets and that our team could help ease your worries. We appreciate your trust and kind recommendation!
Great to deal with,quick at responding
Great to deal with,quick at responding. Lovely
September 1, 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Klaudia! We're happy to hear you had a great experience. We appreciate your kind words!
Coldplay Dublin
Bought tickets 1 day before the concert. Customer service kept me informed of ticket transfer and were very helpful. I’d highly recommend.
September 1, 2024
Unprompted review
Reply from Gigsberg UK
Thank you for your feedback! We're glad to hear that our customer service kept you informed and that everything went smoothly with your last-minute ticket purchase. We appreciate your recommendation!
Hi my son got tickets for cold play on…
Hi my son got tickets for cold play on 29 th of august to value of 874 euro and never received these tickets please be careful do not buy from this site
August 29, 2024
Unprompted review
Reply from Gigsberg UK
Dear Catherine,
We’re sorry to hear about the issue.
We kindly ask that you reach out to our customer support team so we can review the order details and work towards resolving this issue. Our goal is to ensure every customer has a smooth experience, and we’re committed to finding a solution for you.
Thank you for bringing this to our attention.
The gig was outstanding!!!
August 30, 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Iskander! We're thrilled to hear that the gig was outstanding! We hope you had an amazing time!
Purchased tickets for Greenday at…
Purchased tickets for Greenday at Wembley on 29th June 24, they had sold my tickets to another person. Would never trust this seller again
June 29, 2024
Unprompted review
Reply from Gigsberg UK
We apologize for the unfortunate experience. Please reach out to our customer support team (support@gigsberg.com) so we can investigate this issue further and work towards resolving it.
I am Kinda nervous
I am Kinda nervous? I ordered tickets for Catfish and the Bottlemen gold circle the 3rd of August 2025. Paid around 680 pounds for 4 tickets, and imma go crazy if I don't get them, cause im traveling from Denmark to see them. This concerts means everything to me, so I better receive the tickets in time!
August 30, 2024
Unprompted review
Reply from Gigsberg UK
Hi Lauge,
We understand how important this concert is to you, and we’re here to help ease any concerns. Rest assured, our team is committed to ensuring you receive your tickets in time for the Catfish and the Bottlemen concert. If you have any questions or need updates on your order, please don’t hesitate to reach out to our support team. We're here to assist you every step of the way to make sure everything goes smoothly.
Safe travels, and we hope you have an amazing time at the concert!
Reply from Gigsberg UK
Thank you, Seamus! We're glad to hear you had a great experience and found our customer service excellent. We appreciate your feedback!
Platform works perfectly
Platform works perfectly, but very expensive for tickets
August 27, 2024
Unprompted review
Reply from Gigsberg UK
Thank you for your feedback, Mr. JB! We're glad to hear the platform worked well for you. We appreciate your understanding and are happy you had a smooth experience.
Fab experience
August 29, 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Neha! We're thrilled to hear you had a fab experience!
Very straightforward and reasonable…
Very straightforward and reasonable value
August 29, 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Grainne! We're glad to hear you found the process straightforward and the value reasonable. We appreciate your feedback!
Reply from Gigsberg UK
Thank you, Andy! We're glad to hear that everything worked seamlessly for you. We appreciate your feedback!
Worked really well for me 😊
I recently bought tickets for one of the Coldplay concerts in Vienna using Gigsberg and it worked perfectly for me.
The tickets were transferred to me a few weeks before with clear instructions, I was a bit confused about the lack of QR code but my query was answered really quickly and then the code came through sooner than expected which was a relief!
Overall I had a good experience and would use Gigsberg again.
August 21, 2024
Unprompted review
Reply from Gigsberg UK
Thank you, K! We're pleased to hear that your experience with Gigsberg for the Coldplay concert in Vienna went smoothly. It's great that our team was able to clarify your concerns quickly and that everything worked out as expected. We're glad you had a good experience and appreciate your trust in us. Looking forward to helping you with future events!
Tickets could have been better placed…
Tickets could have been better placed in the auditorium
August 26, 2024
Unprompted review
Reply from Gigsberg UK
Thank you for your feedback, Kevin! We hope you still enjoyed the event :)
Very good support.Tickets well received.
Very good support.Tickets well received.
August 24, 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Marcin! We're glad to hear you received your tickets and that our support team was helpful. We appreciate your feedback!
The tickets came through safely and I…
The tickets came through safely and I was able to print them off
And we enjoyed the concert very much
August 21, 2024
Unprompted review
Reply from Gigsberg UK
Thank you, Marlene! We're glad to hear that your tickets arrived safely and that you were able to print them without any issues. It’s wonderful to know you enjoyed the concert!
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