Gillibrand Accident Repair Centre  Reviews 83

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Non fault accident, my car had two dented and scratched doors, they had my car over a month and when returned it still has dents and the paintwork is extremely poor, full of orange peel and dust under... See more

Rated 5 out of 5 stars

Outstanding car repair service and very skilled technicians. Highly recommend for reliable and hassle-free repairs. Friendly staff topped off the whole process. They're a Tesla approved body shop a... See more

Company replied

Rated 5 out of 5 stars

Can not fault the service from Gillibrand’s. They contacted me promptly to arrange booking my car in for repair and remained in touch via call/text throughout to ensure i was kept informed and was mad... See more

Company replied

Rated 5 out of 5 stars

What a great service that I received today, Mark Ormerod undertook my slight problem on my Audi A5 bonnet, cannot praise this company enough, great job sorting out my problem. A big thank you to all... See more

Company replied

Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Car Repair and Maintenance

Written by the company

Gillibrand Accident Repair Centre is a family run accident repair business located in Blackburn, first established as a wheelwrights and blacksmiths by the Gillibrand family in 1859, but now specialising in high quality paint and body vehicle repairs. We are enormously proud to be approved by many vehicle manufacturers including Audi, Volkswagen, SEAT, ŠKODA, Volvo, Polestar, BMW, MINI, Suzuki, Ford, Nissan, Toyota, Kia and CUPRA. In order to become an approved repairer for the leading vehicle brands such as VW and Audi, our paint and body technicians have to be highly trained by the people who manufacturer the cars at their very own, specialised training centres. By regularly attending the manufacturer training courses it ensures we are kept right up to date with the latest vehicle technologies and repair processes. As well as receiving excellent training in vehicle paint and body repairs, the other benefits of being a repairer approved by multiple manufacturers is that we will only ever use/fit genuine parts, the paint and materials have been approved by the relevant manufacturer and we follow the correct repair methods to repair vehicles to the highest standard. We also hold a British Standards Kitemark which is an industry accreditation associated with repair quality and safety.


Contact info

3.9

Great

TrustScore 4 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Good correspondence

Good correspondence
I could have kept my car though until the part was available so feel I was given a courtesy car costing insurance company unnecessary money

August 10, 2022
Unprompted review
Gillibrand Accident Repair Centre  logo

Reply from Gillibrand Accident Repair Centre

Hi Emma, thank you for taking the time to leave us a review. As we hadn't seen your car prior to it arriving on site for the repairs we could not pre-order the parts.

Rated 5 out of 5 stars

Excellent service

GIllibrands dealt with my car following an accident. They picked and dropped the car off. It took a while to get the parts but they kept me informed throughout the process. Excellent service!

August 3, 2022
Unprompted review
Gillibrand Accident Repair Centre  logo

Reply from Gillibrand Accident Repair Centre

Hi Fiza, thank you for leaving us a review and for your positive comments.

Rated 5 out of 5 stars

Repaired my car after a non fault…

Repaired my car after a non fault crash, kept me up to date with weekly updates and were super helpful with any enquiries I had. Repairs to a very high standard my car looks like new! Would definitely recommend and would use them again should I need to. Completely professional service.

July 29, 2022
Unprompted review
Gillibrand Accident Repair Centre  logo

Reply from Gillibrand Accident Repair Centre

Hi Gemma, thank you for leaving us a review and for your positive feedback. If you ever need us again in the future please do not hesitate to contact us. Thanks again.

Rated 5 out of 5 stars

Major car repair

My car had to go in for major body repair. Very prompt and friendly service. All aspects explained to me, received a courtesy car and again all controls were explained to me before leaving the vicinity. I was given an expected date when my car would be ready. Fantastic service car was ready 4 days earlier. My car looked like new and beautifully clean.
Once again everybody very friendly and efficient. Would recommend them to anybody.

July 26, 2022
Unprompted review
Gillibrand Accident Repair Centre  logo

Reply from Gillibrand Accident Repair Centre

Hi Ann, thank you so much for your kind words and lovely comments. Your feedback is really appreciated. Thanks again, Ariane

Rated 5 out of 5 stars

my car was taken to Gillibrands for an…

my car was taken to Gillibrands for an accident repair i was kept well informed of the progress the office staff where lovely to deal with the repair was done very quickly and i was amazed at the results i would recommend Gillibrands for any repair as i would use them again

July 20, 2022
Unprompted review
Gillibrand Accident Repair Centre  logo

Reply from Gillibrand Accident Repair Centre

Hi Gary, thank you for your positive feedback. It was a pleasure to look after you and your car :)

Rated 5 out of 5 stars

Excellent service from start to…

Excellent service from start to finish,staff extremely polite throughout,and work was done to a high standard.i would recommend the company to anyone who needs the help of these guys.

July 11, 2022
Unprompted review
Gillibrand Accident Repair Centre  logo

Reply from Gillibrand Accident Repair Centre

Hi Andrew, thank you for your lovely feedback. We really do appreciate it.

Rated 5 out of 5 stars

First Class service

After having someone scrape the side of my car my insurance company arranged for my car to be repaired by Gillibrand. The service has been first class with regular updates and a quick turn around time, collecting and dropping off my car at home at a time that was convenient to me. The car looks brand new! Thank you Gillibrand.

June 23, 2022
Unprompted review
Gillibrand Accident Repair Centre  logo

Reply from Gillibrand Accident Repair Centre

Hi Tom, thank you so much for taking the time to leave us 5* review and for your lovely comments. We really do appreciate it. Thanks again.

Rated 5 out of 5 stars

Although it took some weeks for the…

Although it took some weeks for the parts I needed for my car Ariane Hargreaves (Administration/Accounts Assistant) was extremely friendly and professional in dealing with my frustrations. She was always polite positive and understanding. A big thumbs up as she clearly enjoyed her work.

June 9, 2022
Unprompted review
Gillibrand Accident Repair Centre  logo

Reply from Gillibrand Accident Repair Centre

Hi Michael, thanks so much for leaving us a 5* review! We are very grateful for your lovely comments. If you ever need us again in the future please do not hesitate to contact us. Thanks again.

Rated 5 out of 5 stars

Wonderful staff and great service!

All the staff at Gillibrand were extremely helpful from my first phone call to picking up my car! I was kept informed the whole time and my vehicle was ready earlier than expected, as well as being washed and cleaned!

June 9, 2022
Unprompted review
Gillibrand Accident Repair Centre  logo

Reply from Gillibrand Accident Repair Centre

Thank you for leaving us a lovely review. We really appreciate it :)

Rated 5 out of 5 stars

My car was sent to Gillibrand/Fix auto…

My car was sent to Gillibrand/Fix auto after an accident. They kept me up to date throughout the process and the job was completed early and to a very high standard. Thankyou!

June 1, 2022
Unprompted review
Gillibrand Accident Repair Centre  logo

Reply from Gillibrand Accident Repair Centre

Hi, thank you for taking the time to leave us a review. If you ever need us again in the future please do not hesitate to contact us.

Rated 5 out of 5 stars

Excellent service

Excellent service! Perfect job repairing my vehicle with friendly staff who responded promptly. Definitely recommend!

May 28, 2022
Unprompted review
Gillibrand Accident Repair Centre  logo

Reply from Gillibrand Accident Repair Centre

Hi Luke, thank you for taking the time to leave us a 5* review and some lovely comments. We really do appreciate it. If you ever need us again in the future please do not hesitate to contact us.

Rated 5 out of 5 stars

Really exceptional service

Really exceptional service, completely honest, kept me informed at every stage and were a delight to deal with.

May 20, 2022
Unprompted review
Gillibrand Accident Repair Centre  logo

Reply from Gillibrand Accident Repair Centre

Hi Caroline, thank you so much for taking the time to leave us a review. We are delighted to hear you were happy with the service you received. Thanks again.

Rated 5 out of 5 stars

Had my Ford Fiesta in for repair

Had my Ford Fiesta in for repair. Excellent. Quality finish. Great customer service.

April 28, 2022
Unprompted review
Gillibrand Accident Repair Centre  logo

Reply from Gillibrand Accident Repair Centre

Hi Michael, thank you for taking the time to leave us a review. It was a pleasure to look after you and your car.

Rated 5 out of 5 stars

professional and friendly staff

Very professional and friendly staff, would not hesitate in recommending or using again.

March 31, 2022
Unprompted review
Gillibrand Accident Repair Centre  logo

Reply from Gillibrand Accident Repair Centre

Hi David, thank you for taking the time to leave us a 5* review! If you ever need us again in the future please do not hesitate to contact us. Thanks again :)

Rated 5 out of 5 stars

Excellent Bodyshop

Very helpful and did a great job recommend them

March 30, 2022
Unprompted review
Gillibrand Accident Repair Centre  logo

Reply from Gillibrand Accident Repair Centre

Hi Wayne, thank you for taking the time to leave us a review, we really do appreciate it.

Rated 5 out of 5 stars

First class Job!

Repaired my sons car, which is Metallic Grey.. was concerned about paint match but FixAuto did an amazing job, can't see any work has been done. I will be recommending to anyone wanting a quality job doing

March 24, 2022
Unprompted review
Gillibrand Accident Repair Centre  logo

Reply from Gillibrand Accident Repair Centre

Thanks for taking the time to leave us a review and we are glad to hear you are happy with the repairs! If you ever need us again in the future please do not hesitate to contact us. Thanks again :)

Rated 5 out of 5 stars

Spoke with Ariane

Spoke with Ariane this morning to arrange collection of a salvage vehicle - very pleasant and a credit to your company

March 23, 2022
Unprompted review
Gillibrand Accident Repair Centre  logo

Reply from Gillibrand Accident Repair Centre

Hi Zoe, thank you so much for taking the time to leave us a review.

Rated 5 out of 5 stars

No one likes to be caught up having an…

No one likes to be caught up having an accident. I was and dealt with FIXAUTO in Blackburn. From the reception staff to the loss accessors you couldn’t ask for any more. The staff are polite, helpful and go beyond what they need to do to help at a difficult time. Everyone was so helpful and really listened when I had trouble with my insurance company. I would highly recommend this company as I received a 5* service from everyone that I dealt with. Thank you so much.

February 22, 2022
Unprompted review
Gillibrand Accident Repair Centre  logo

Reply from Gillibrand Accident Repair Centre

Hi Maria, thank you so much for taking the time to leave us a 5* review!

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look