Gillibrand Accident Repair Centre  Reviews 83

TrustScore 4 out of 5

3.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Non fault accident, my car had two dented and scratched doors, they had my car over a month and when returned it still has dents and the paintwork is extremely poor, full of orange peel and dust under... See more

Rated 5 out of 5 stars

Outstanding car repair service and very skilled technicians. Highly recommend for reliable and hassle-free repairs. Friendly staff topped off the whole process. They're a Tesla approved body shop a... See more

Company replied

Rated 5 out of 5 stars

Can not fault the service from Gillibrand’s. They contacted me promptly to arrange booking my car in for repair and remained in touch via call/text throughout to ensure i was kept informed and was mad... See more

Company replied

Rated 5 out of 5 stars

What a great service that I received today, Mark Ormerod undertook my slight problem on my Audi A5 bonnet, cannot praise this company enough, great job sorting out my problem. A big thank you to all... See more

Company replied

Company details

  1. Auto Repair Shop
  2. Auto Body Shop
  3. Car Repair and Maintenance

Written by the company

Gillibrand Accident Repair Centre is a family run accident repair business located in Blackburn, first established as a wheelwrights and blacksmiths by the Gillibrand family in 1859, but now specialising in high quality paint and body vehicle repairs. We are enormously proud to be approved by many vehicle manufacturers including Audi, Volkswagen, SEAT, ŠKODA, Volvo, Polestar, BMW, MINI, Suzuki, Ford, Nissan, Toyota, Kia and CUPRA. In order to become an approved repairer for the leading vehicle brands such as VW and Audi, our paint and body technicians have to be highly trained by the people who manufacturer the cars at their very own, specialised training centres. By regularly attending the manufacturer training courses it ensures we are kept right up to date with the latest vehicle technologies and repair processes. As well as receiving excellent training in vehicle paint and body repairs, the other benefits of being a repairer approved by multiple manufacturers is that we will only ever use/fit genuine parts, the paint and materials have been approved by the relevant manufacturer and we follow the correct repair methods to repair vehicles to the highest standard. We also hold a British Standards Kitemark which is an industry accreditation associated with repair quality and safety.


Contact info

3.9

Great

TrustScore 4 out of 5

83 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Highly recommended without hesitation - First class service.

Highly recommended without hesitation. The company were excellent from start to finish. They kept me informed every step of the way, provided a car to keep me on the road - and delivered it to me - and more importantly the quality of their work is excellent. Ariane and the reception staff get a special mention. Clearly a family run company who know how important customer service is. I would definitely use again. Thank you.

February 19, 2022
Unprompted review
Gillibrand Accident Repair Centre  logo

Reply from Gillibrand Accident Repair Centre

Hi Lindsay, thank you for taking the time to leave us a review. It was a pleasure to look after you and your vehicle. Hopefully you won't need us again but if you do, please do not hesitate to call me. Thanks again for taking time out to review us. Take care, Ariane.

Show reviews in all languages. (83 reviews)

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look